Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,000 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,000 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customers service at Archfield Brisbane was very disappointing. (Very rude) I've visited that store on 3 occasions with no help and will not shop there again. Maybe a new manager is needed. Buy from Brownsplains as the staff are very friendly and amazing with customer support and knowledge.”

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Posted 4 years ago

“Tentworld failed to send the order on time. Their advertised "leaves within 1 business day" claim is bs. Tentworld failed to send part of the order at all, and didn't communicate with me until I raised a Paypal dispute... and then they sent the wrong product.”

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Posted 4 years ago

“Immensely disappointed to find out that online order delivery timeframes in no way reflect what actually happens since the product leaves a central warehouse, not the local store as indicated. Order had not even been picked when following up by phone 4 days later, and had to get my wife to pick up the ordered products to have them for the school hols. This “returning customer “ probably won’t be returning again.”

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(Brendale, 4500) - Posted 4 years ago

Hi Adam, Thank you for your feedback. We are sorry to hear that there was a delay in dispatching your products. As per our Shipping & Delivery page ", Once your order leaves our warehouse in QLD, transit times will vary depending on the destination of your order " Unfortunetly our stores are not set up to deliver and are only set up as storefronts for instore pickups. However, we will pass this feedback onto the relevant department to look into. Happy to hear that our Brendale store was able to help you find what you were looking for. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“Done nothing at all to manage our expectations around darche swag poles and the inability to supply. We paid for these around March/April and have to follow up tentworld on every occasion”

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Posted 4 years ago

“I bought a camelback 1.5L and it leaks. I’ve called tentworld twice and it’s been a week with no resolution of the problem.”

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Posted 4 years ago

“Ordered and paid a deposit for a Companion Pro Hiker 2 Hiking tent which was meant to arrive on 28 Sept in Perth but disappointed as it still hasn't arrived and now told it could be another 2 weeks before it arrives by which time it will be too late for my planned hiking trip.”

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(Midland, 6056) - Posted 4 years ago

“Took 7 weeks to deliver”

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Posted 4 years ago

Hi Nathan, Thank you for taking time out of your day to leave this feedback. We have let the relevant department know, and do apologise for the delay with your order. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I have still not received my order after several weeks of paying for it.”

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Posted 4 years ago

“My order still hasn’t arrived as it got lost.. tent world were quick to get onto it but it’s still not here.”

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Posted 4 years ago

“The tray tilts down towards the baby so we couldn't actually use it. Dissappointed.”

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Posted 4 years ago

“If I had actually received my item in an undamaged condition I could give a good review. Unfortunately, it arrived damaged, and had to be returned. I am still waiting for a replacement 2 weeks later.”

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Posted 4 years ago

“Still waiting on part of the order”

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Posted 4 years ago

“Waited 3 weeks and still didn’t have my item. Refund was deposited back into my account with no email explanation”

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Posted 4 years ago

“Really slow delivery.”

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Posted 4 years ago

Hi Elisa, Thank you for taking the time out of your day to leave this feedback with us. We will send this to the relevant department to be looked into to try and better your experience with us. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“I paid extra for express delivery for my partners birthday and it was extremely late.”

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Posted 4 years ago

Hi Danielle, Thank you for your feedback. We do apologise for the delay in dispatching your order and have notified the relevant department in regards to this and will do our best to improve our processes. If you have any questions in regards to this, or if there is anything further we are able to assist with please do not hesitate to ask. Happy Camping-Jamie

Posted 4 years ago

“My item was damaged and they sent the replacement part was wrong”

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Posted 4 years ago

Hi Jake, Thanks for your feedback. I do apologise for any inconvenience caused by both issues here. While unintentional, I can certainly understand how disappointing it must be! We would love to continue working with you towards a solution, so when you're ready to proceed, please let us know. Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“I've bought from Tentworld lots of times before. They're not the cheapest but usually reliable and post out orders quickly. With this purchase I ordered 3x tents for a Scouting weekend (we needed some small tents as kids are sleeping individually due to COVID). But the day after I'd received the postage notification (thinking all was good) I was advised by email that 2x weren't in stock and were days behind. I asked if they could be posted express but was offered an invoice of $50ish if I wanted this. No apology, no acknowledgement of the fact that they were advertised as being available but not. I think I'll go somewhere else next time.”

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Posted 4 years ago

“Wrong product advertising”

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Posted 4 years ago

“A fortnight after the delivery should have arrived, i contacted TentWorld to follow up. They said they would get back to me. Several days later, still no contact so I followed up again. No packaging on the item just a sticker on the box and the sleeping bag had been opened and the tag sticky taped back on, either a returned item or store demo. Dsiappointing and wouldn't recommend.”

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Posted 4 years ago

“Bought an OzTrail Latitude Dome tent for our family trip. I know it wasn't the most expensive tent on the market but i would have expected it to last more than two days. An afternoon Nor Easter broke three poles, which in turn speared through the tent ripping it to the stitching. A number of guy rope and peg holders also ripped out as they were only stitched in by a couple of weak stitches. Disappointed with the build quality of these tents. Now our next camping trip is around the corner and i can assure you it wont be an OzTrail Emailed Tentworld after the holiday and am still waiting for a reply.”

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Posted 4 years ago

Tentworld is rated 4.7 based on 19,000 reviews