Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,003 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product from Oztrail is great. Service from Tentworld could only be best described as ‘lip’ service. When they advised me that the ordered product was in fact ‘out of stock’ the representative did whatever they could to just deflect the issue and defer it as the ‘suppliers fault’. So, I rang the supplier and found that was actually ‘Tentworlds’ ordering issue’. Seems like in this case the customer had to do Tentworlds job for them. I’m positive from other reviews that this is not an isolated incident.”

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Posted 4 years ago

“My item was damaged”

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Posted 4 years ago

Hi Jake, we have recieved your email and are working through a solution for you. Sorry for the inconvenience but we look forward to getting this sorted for you. Thanks - Ash.

Posted 4 years ago

“Very unhappy,. Goods not recieved due to addressing error. Would not help redirect. Then Couriers Please sent the parcel back,. I have notification that the parcel was returned yet I have no refund as yet.”

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Posted 4 years ago

Hi Su-Anne, Thanks for your feedback. I apologise for the delay with this one, unfortunately, the goods have not arrived despite what you've been notified. If an address is entered incorrectly, unfortunately, delivery services are unable to finalise the delivery. Even though the goods are yet to return here, I have arranged for your refund to be processed today. Sorry about any inconvenience. Thanks and Happy Camping ~ Jarrod.

Posted 4 years ago

“Slow on ordering still waiting”

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Posted 4 years ago

“Still haven’t received items I ordered weeks ago. Haven’t heard how long they will take to be delivered.”

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Posted 4 years ago

“Yes I rang up for this inverter over the phone and told the girl over the phone I need it asp it was on Friday she said you shood have it by Monday but to find out it was coming from wear house 8days latter not impressed”

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Posted 4 years ago

Hi Perry, Thanks for your feedback. I do apologise for any confusion or inconvenience. Currently, our stores aren't setup to provide delivery services, so all online orders are processed from our warehouse in QLD. When speaking with our team, we endeavour to provide as much clarity and information as possible, but sometimes these important considerations can be missed because in the minds of our staff, it's normal to send from our warehouse! While we do display this information on our Shipping & Delivery page, I can understand how this is missed. I apologise for any inconvenience, but trust that you'll get plenty of use and enjoyment out of your new gear. Thanks and Happy Camping - Jamie

Posted 4 years ago

“Item took weeks to deliver and I had to personally chase it up with the transport company 3 times. Item was delivered damaged so not very happy and I will not purchase from Tentworld again.”

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Posted 4 years ago

“Had to cancel order due to delivery time being extended with no warning. Ordered from Snowys and received two days after.”

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Posted 4 years ago

“Didn’t have stock but still selling on eBay with estimate delivery date (it was1week) I bought camping kitchen which need to wait until October. Even didn’t notice until I made enquiry.”

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Posted 4 years ago

“Terrible. Very disappointing service. Ordered and paid for an item. Then was told that there was an error, the item wasn't in stock, and they didn't want to send the item from a different store. Offered me a similar item if I'd pay an extra $150. Meanwhile the original item remained available for purchase online. This used to be a company with very good customer service.”

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Posted 4 years ago

Good morning Melinda. We are sorry that the stock discrepancy occurred. The only colour left that is available is Red hence why the item is still listed for sale. This model is discontinued, and the only stock available instore is demo stock. Thanks for your feedback. The Tentworld Team

Posted 4 years ago

“Offered a discount online. Refused to honour the discount after 20% deposit paid. Currently with consumer affairs. Deliberately misleading add for item with the same appearance and description as the purchased item. Explanation was "old stock" very poor experience. Avoid.”

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(Midland, 6056) - Posted 4 years ago

Hi Peter, The new Darche Swags have a 70MM mattress and the older models have a 50mm Mattress. The new items are slightly more expensive than the older models,which we were selling at a reduced price to clear to make room for the new models. Unfortunately the store had run out of the old models - This happens in retail when upgrading models amongst most retailers. We are very sorry you feel the exprience was poor. The Coupon offered online is only available for online purchases at present, we are working to change that. Thanks The Tentworld Team

Posted 4 years ago

“I purchased The coleman 10 person dark room tent in October 2019, it lasted 3 months. The first week it begun to rot, it changed color, the tech weather system coating begun to peal off, the stitching on the big fly side where the zip is rotted and it just ripped right down the stitch line. The elastic cords around the bottom to peg down and on the top part of the fly to the veranda begun to fray in the first week. There is no padding on the frame system centre middle and either end, so when the fly goes over, it rubs on plastic clip, making it vulnerable to ripping. When i contacted Tent world with a dozen photos in side the 3 months of purchase October 2019, they passed the buck, blew me off and would not honor the warranty. since it was faulty workmanship of the tent. i checked other comments and they also blew other customers off when they had to return faulty items, even first time use. Tent world owes me another tent, or my money back. So i have no other option now to take them to court and also claim compensation. I would never ever buy anything off tent world ever again, customer relation stinks.”

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Posted 4 years ago

Good afternoon Teresa, Thanks for your feedback. After reviewing all communications I note that you were not ignored. We require the tent to be inspected for warranty purposes for any claim. You declined and demanded a refund. We were following all consumer protection laws in our actions. I am sorry that standard warranty procedures did not suit you. Thanks again for your feedback.

Posted 4 years ago

“What do you want me to review about your products. I waited it for more than 2 weeks because to arrange stocks, then another 2 weeks for waiting for confirming NO STOCKS to send over to me. ABOUT 4 WEEKS Were FULL OF WASTING MOMENTS. I tell you one more thing that my wife returned camping mats bought from Tentworld because it was used one or displayed, NOT brand new one. Hope that this review help to find where you are.”

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Posted 4 years ago

“We bought it 2 years ago used for 3 weeks then stored and used for another 3 weeks this year. Oztrail fast frame 420 was great spacious and easy to set up until it rained and water came through all the seems and filled the tent. Don't know if it was our fault but storing a tent in its bag and in a garage should not cause it to deteriorate that much. Spend more buy better quality!”

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Posted 4 years ago

“3 weeks and my order still hasn't arived”

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Posted 4 years ago

“I have only received two of the ordered and paid three items and now have to waste my time to look into this. Not good.”

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Posted 4 years ago

“I have not recieved this unit yet have paid 18 july 2020 can you help”

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Posted 4 years ago

“Customer service at your Tweed Heads store was awful. Staff were rude and service was lacking(except for the staff member who watched me like a hawk. Apparently I must look like a criminal). I was not offered any help in store. I had about $4000 to spend on camping gear starting with the big tarp. Have found everything else at BCF etc.”

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Posted 4 years ago

“Delivery took a ridiculous amount of time and product quality is very poor. We try to support Aussies companies but the products are made in China. What's the point...”

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Posted 4 years ago

“Will never use your online store or step foot in one of your stores again”

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Posted 4 years ago

Tentworld is rated 4.7 based on 19,003 reviews