Tentworld Reviews

Name: Tentworld
Address: PO BOX 6632, Clifford Gardens, Queensland
Rating: 4.65

4.7 Rating 19,006 Reviews

92 %

of reviewers recommend Tentworld

4.7

Based on 19,006 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tentworld:

Tentworld is the largest independent camping store in Australia. Featuring one of the biggest online camping stores countrywide, we work alongside a dedicated network of pure camping retailers. Demonstrating expertise in all things camping related we sell to cater to your needs and deliver the best deals available. We are passionate campers, not distracted by any other outdoor category, seeking to help you enjoy your next camping holiday in the great outdoors. Tentworld takes pride in having a large range of camping gear as well as working hard to ensure we support you with the best customer service. Here at Tentworld we stock a huge range of quality tents, swags, stoves, ovens, fridges, sleeping bags, lanterns, and all other camping equipment you may need for your outdoor holiday. Whether you're camping with the family or going extreme hiking solo we have all the gear and equipment you could possibly need. Feel free to contact us if you need any help in selecting the right equipment to suit your personal needs, we are here to help. Happy Camping!

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Tentworld 5 star review on 21st May 2025

149

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took my money for items and then you say sorry it’s not in stock I’m still waiting that is poor service”

Helpful Report

Posted 4 years ago

“Worst customer service when dealing with damaged goods. Had a rooftop tent delivered damaged.was hell during covid trying to get it replaced had to break the law to do there job. Packing with shipped orders is horrible i do not recomend buying online from tent world. What i did find though is in store they were lovely. But ill never shop online or in person with tentworld again.”

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Posted 4 years ago

“Item was not dispatched in the 2 days it was advertised for. Instead taking a week to dispatch and then another week for postage. This is very poor considering there is a store in my local state and instead it had to come from QLD. No option for click and collect. Another camping store offers this as well as delivery within 72 hours of purchase. I would advise you to look at your business practices as o won't be shopping at tentworld again. Extremely poor - if 0 stars was an option then that's what the rating would be.”

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Posted 4 years ago

“Terrible and just a rubbish company!!”

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Posted 4 years ago

“website stated tent dispatched within 4 days, 4 days later , was advised 7 day delay . 1 week later was told to wait another 7 weeks, just say you dont have it in stock, stop listing the tent as dispatching in 4 days its wrong. i didn't purchase it from another website based on an early dispatch from you guys...”

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Posted 4 years ago

“My order has been lost and when I informed them about the situation I got no response. Very disappointed.”

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Posted 4 years ago

“I purchased a Black Hole 3 p Pop Up tent and the fire retardant used is so toxic it renders the air inside the tent unbreathable. The tent is literally unusable!”

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Posted 4 years ago

“After a week of finalising online order and payment, Tentworld is still to confirm my order. Callex twice and sent numerous e-mails. Order illustrated leaves next day and operators simply state watch your e-mail.”

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Posted 4 years ago

“Unable to be sent a receipt or confirmation of order. Called twice and sent two e-mails with no success of receiving any confirmation. Order illustrated leaves in 1 day. One week later and still struggling to get a confirmation with no response on e-mail queries and telephone operators just stating watch your e-mail.”

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Posted 4 years ago

“well i must say that the web site says free shipping not .i was informed on selected area .was shocked”

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Posted 4 years ago

“never showed up”

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Posted 4 years ago

“How hard is it to come into my reception area to deliver a box?!! I have to say, your courier company is as useless as a fart in a space suit. I have cancelled this weekends trip because of this lack of service. This morning I found the tent in one of our storage sheds minus the sleeping bag. Pissed off doesn't come close to how I feel!!”

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Posted 4 years ago

“What I ordered didn’t arrive and then still have no received an answer to my email sent over a week ago”

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Posted 4 years ago

“Went to the midland store today and could not get any customer service One lady staff member was busy with a customer Yet the other three staff members in store seemed more interested in chit chatting with each other then helping the multiple customers I noticed in store , one staff member walked past me twice in the tent section and when I tried to get his attention he seemed to deliberately ignore me Very poor service I won’t be spending money in your store again”

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Posted 4 years ago

“Disappointed to be honest. Ordered an item, it was in stock was told it would be shipped then found out it would be 1.5 months late. Kind of a bit wrong.”

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Posted 4 years ago

“Rip me off”

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Posted 4 years ago

“It took 6-8weeks to receive my 1st item, the 2nd item was a portable air compressor that was missing its carry bag. I had informed Tentworld of the missing carry bag, and it has now been another 4+ weeks amd I have not received the carry bag. Terrble service and will not recommend, until I have received all my items.”

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Posted 4 years ago

“I HAVE NOT RECEIVED ORDER!!!! Please Contact 0407036666”

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Posted 4 years ago

Hi Lee-anne, we are sorry to hear that your order has not arrived. We have reached out to you to help rectify this. Thanks - Ash.

Posted 4 years ago

“Hi, You've sent me a email for a review, when I'm still waiting to receive the item. Probably would be a good idea for in future. If your website had Available & Out of Stock, attached to the products advertise. Because I didn't get a notification when I confirm payment. Did receive a email later explaining you're out of stock & waiting on the supplier. So I'm still waiting & wanting to know how long before I receive the item, I'd pay for. Definitely would like someone to touch base with me, for an update. Thanks, Craig”

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Posted 4 years ago

“Terrible experience with tent world. I ordered a darche awning. Didn’t receive all parts, then when I finally received the last package it was still missing parts. I ended up having to buy my own bolts to attach the awning. It says specifically in the instructions that the bolts and inserts would be provided. I will contact tent world in order to get a refund for what I’ve had to buy. Very dissatisfying buying a $1200 awning and not getting all parts as stated.”

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Posted 4 years ago

Tentworld is rated 4.7 based on 19,006 reviews