Tesco Direct Reviews

3.2 Rating 2,134 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,134 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Customer Service

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How long does Tesco Direct take to deliver?

Helpful Report

(3 weeks ago)

Tesco Direct normally delivers next Day.

Helpful Report

(3 weeks ago)

83.72%

Industry Average

“ Thank you to my Delivery Driver, absolutely amazing! ”

- Catherine Powell

“ Thank you to my great Tesco delivery driver today really helpful carried my shopping in and helped me take it out of the trays and so cheerful ”

- Olwen Roper

“ I am a delivery saver customer and have used Tesco for years. I have always found the service excellent and the drivers very helpful and polite. If they do substitute a product it’s always for a more expensive product but for the cheaper price. I will continue to use Tesco. Susan ”

- Susan McDonnell Lawson

Tesco Direct Reviews

Delivery - Fast