Tesco Direct Reviews

3.2 Rating 2,194 Reviews

55 %

of reviewers recommend Tesco Direct

3.2

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

How does Tesco Direct deliver? How long does Tesco Direct take to deliver? Does Tesco Direct deliver on time? How is accuracy and good condition of items delivered by Tesco Direct?

Returns

Customer Service

How can I contact Tesco Direct? How quickly does Tesco Direct resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Tesco Direct.

How quickly does Tesco Direct resolve customer queries?

(1 week ago)

Greater than 49% of reviewers feedback is Tesco Direct resolves customer queries within an hour.

(1 week ago)

87.50%

Industry Average

“ Very good customer service, well stocked, very very clean, staff are very friendly. ”

- Ruffina peter

“ The Customer Service is first class. ”

- Susie

“ The online customer service was amazing! I was able to find everything that I needed online, definitely ordering from there again. ”

- Anonymous