Tesco Direct Reviews

3.2 Rating 2,200 Reviews

55 %

of reviewers recommend Tesco Direct

Company Reviews

Questions

Metrics

3.2

Based on 2,200 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Popular Questions:

Delivery

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Returns

Customer Service

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How quickly does Tesco Direct resolve customer queries?

Helpful Report

(1 month ago)

Greater than 51% of reviewers feedback is Tesco Direct resolves customer queries within an hour.

Helpful Report

(1 month ago)

87.50%

Industry Average

“ Ray from Tesco Super Store delivered my order today 03/05/2024 and I rate him as outstanding . I have to say all the drivers, are always polite & friendly and so helpful. Any problems, with your order, they rectify immediately. 'Well done all of Tesco Delivery Drivers' Been using the service since the start of Covid Lockdown and will continue to use this great service. Many Thanks! ”

- Keith

“ Very good customer service, well stocked, very very clean, staff are very friendly. ”

- Ruffina peter

“ The Customer Service is first class. ”

- Susie

Tesco Direct Reviews

Customer Service - Good