“I ordered my curtains over 2 weeks ago and haven't yet received them. I contacted the customer services dept 3 days ago to see what had happened to my order and was told that order tracking showed that it had been despatched. The person I spoke to promised to call me back or leave a message. I am still waiting for a call. My bank statement shows that Textiles Direct have taken money from my account but i do not have the goods which I have paid for.
Since placing my order I have had no communication about it either by email or phone to confirm puchase or the order status.
I will not be ordering any more items online from this company.”
“I had a problem with my order and phoned the company to resolve the problem. The problem was resolved in a friendly and professional manner.
Excellent customer service.”
“As with all other products I have purchased from Textiles Direct service was very good. Order arrived very quickly in perfect condition. Will certainly use them again.”
“This is second time I have purchased these tea towels and they are really really good an would highly recommend them. The service received again from Textiles Direct was first class.”
“It would appear that illness at the company cause a delay in sorting my problem. I have now had excellent service and feedback from the company and am now satisfied with the overall service that I have received from them. I, therefore, feel my previous review to be inaccurate for the overall service I have received. If I could find out how to do it I would retract my former review.
Hilda Watts”
“There were several frustrating issues occuring throughout the purchasing process including web problems. However, Andrea left no stone unturned in helping to get things right, personally following through in various departments. She maintained a very pleasant and helpful disposition while being totally committed to ensuring a satisfactory outcome. Goodwill can make the difference between whether or not a customer will return. Andrea maintained this feeling of goodwill with me throughout, which I truly hope she will be acknowledged for.
Glenis Devereux”
“I have been a customer for many years now have nothing but praise to report. The orders arrive as anticipated always well packed. The goods ordered are of good quality modern style and always as advertised.”
