“I noticed sewage coming up in my garden so called Thames Water at 2pm on Saturday. After giving my details I was told a team would be with me within 24 hours. At 4pm on Sunday 2 hours after the deadline I called Thames Water to be told there was no record of my call the previous day, the person whose name I have, had clearly not entered the job. I was then told that a team would be with me within 24 hours by 5pm on Monday, today, and again no one has turned up and in both cases no call or sms to say they have been held up. So I called again and asked for a manager to call me and a voicemail was left for me at 6:10pm to say that a manager from operations would call me within 2 hours.
Yes, you’ve guessed it, no call from the manager of operations at Thames Water.
This company is abysmal, inefficient, seemingly couldn’t care less about customers and has made me 3 promises and failed 100% to keep them!”
“My father died in August leaving my elderly mother alone, my sister and I were able to deal with all their finances setting up new accounts and moving any DD to my mothers account. She has had a couple of strokes and was unable to do this on her own, everyone one of these organizations were brilliant at such a horrible time. ALL except Thames Water, they were unhelpful and their Customer Services was a joke, they are now hounding a vulnerable old lady for payment even though we have set up her account on numerous occasions, they should be ashamed of how they treat the elderly”
“I wish I could give them a 0 Star. They are ridiculous and unfair. They send me a bill of £629.66 for an apartment that I barely live in (I used to live abroad and the apartment was empty for that year). Call them several time, no response, no progress, promise to call me back after they make investigation, wait for another 6 months with no response. Then they sent another letter say if I dont pay in full, they will register a payment default on my credit file.
What a bad company!”
“worsted customer service. They never resolve the issue, they just 'report' it on their computer system. I have called over 30 times and been on hold hours over the course of 6 months. The issue is still not resolved. They have over charged me a lot because they have set the initial meter reading different to the actual reading I sent them. Every time I call I am told to wait another 10days for the update to appear on my account, but it never does. I deserve compensation for the amount of time I have wasted trying to deal with this company.”
“Error in submitting meter reading resulted in incorrect billing. Instead of consuming 44 cubic meters in the period Thames Water billed my account for consuming 440 cubic meters. Billed £1200!!
The problem raised to Thames Water in August 2020. Followed up multiple times until December 2020. Thames Water claimed the dispute was submitted to their Dispute team for investigation. At least on three occasions promised to resolve the issue within 10 working days. However, to this day the issue remains. In December 2020 a case manager confirmed the issue was a mistake and gave assurance it would be fixed within three working days. To this day the error has not been fixed. Furthermore, a new billing was received in January 2021 with some strangers name and different account number requesting payment for water consumption at my address. Also, in a week of 11 to 18 January 2021 I received 6 different billings for water consumption at my address. I'm still waiting for a reply and solution!!”
“They are the monopolist company all over the country what makes them behave very impudent and unfair. They treat customers very badly, no any customer service at all, they just irritate you if you contact them also, what is more important they cheat you, charge you more they you use setting unfair tricky bills. The moto of this company, I would say: “take as much as it possible” I PAID THEM A LOT…and was not possible to find out why and what for?? They just grab people and Government must take this company under the control!!”
“I received a bill for 1200 then i called thames water .they came found a leak fixws leak 3 months later now i receive a bill for 2770 which is a joke”
