The 1916 Company Reviews

Name: The 1916 Company
Address: 166 East Levering Mill Road, Bala Cynwyd, Pennsylvania
Rating: 4.96

5.0 Rating 749 Reviews

99 %

of reviewers recommend The 1916 Company

5.0

Based on 749 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The 1916 Company:

The 1916 Company is reshaping the world of collectible watches, fine jewelry, and handbags; uniting a global community through trusted expertise, dynamic storytelling, and client-first experiences. Our vision begins and ends with our clients and community.

Formed through the merger of WatchBox, Govberg, Radcliffe, and Hyde Park Jewelers, The 1916 Company bridges the primary and secondary markets as both an authorized dealer and the global leader in collectible pre-owned watches. With over 20 boutiques, showrooms, and Collector’s Lounges in key cities across the US and around the world, we offer a curated selection of new and pre-owned timepieces alongside exceptional fine jewelry from the most respected brands. We also offer authenticated pre-owned luxury handbags from iconic maisons such as CHANEL, Hermès, and others, as well as a refined selection of pre-owned jewelry from renowned houses including Cartier and Van Cleef & Arpels.

The 1916 Company is proud to be an authorized retailer of the world’s most prestigious watch brands, including Rolex, Patek Philippe, Breitling, Bulgari, Cartier, De Bethune, H. Moser & Cie., IWC, Omega, Tudor, and more. Our authorized jewelry selection includes over 50 leading designers, including David Yurman, CHANEL Fine Jewelry, Buccellati, Pomellato, and our exclusive private label diamond and bridal collection, among many others.

Whether collecting, selling, or trading, our clients are supported by dedicated advisors, expert watchmakers, seasoned journalists, and a world-class Client Experience team. Through engaging editorial content, immersive experiences, and personalized service, we empower collectors to explore, learn, grow, and enjoy their collections with confidence.

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Email:

care@the1916company.com

The 1916 Company 5 star review on 22nd August 2026

Anonymous

Anonymous // 01/01/2019

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“Great communication! Simple and super fast process!”

The 1916 Company 5 star review on 4th September 2025

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Posted 1 year ago

“Mike Juliana and Theresa Turner at your Ardmore location are a dream team. I already wrote an email to Mr. Shmerler and store manager Ryan Spalding complementing their level of customer service, but I can’t rave about these two enough. I have been in the luxury retail space for over a decade managing some of the best sellers and personal stylists in the industry, and Mike and Theresa are the type of duo every leader dreams of having on their team. I cannot thank them enough for being a part of purchasing hopefully my first of many luxury watches with The 1916 Company.”

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Posted 1 year ago

Hi Kevin, Thank you so much for your review. We're absolutely delighted to hear that Mike and Theresa made such a remarkable impression on your experience with us. Your insights from the luxury retail world resonate deeply, and we're thrilled to have team members who exemplify such outstanding service. We genuinely appreciate your kind words and look forward to helping you with your luxury watch journey for years to come. Best wishes, Team The 1916 Company

Posted 1 year ago

“Simply the best buying experience I've ever had purchasing a watch.”

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Posted 1 year ago

“I had such a great experience with a trade in (trade up) for a Rolex Sea Dweller. Phil Maltese was amazing to deal with. Stellar customer service. I don't think I will every go anywhere else. Thank you Phil (and 1916 Co.) !!”

The 1916 Company 5 star review on 14th August 2025

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Posted 1 year ago

“I had the joy of purchasing a Rolex Cerfied Pre-Owned Milgauss with The 1916 Company recently and the entire process was seamless and happened so quickly. I am thrilled with the condition i received the watch in, and shipping was extremely fast. I had purchased another watch at the same time but ended up needing to return it, my sales person sent me a label and I was able to have a smooth return at the same time. Highly recommend.”

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Posted 1 year ago

Hi Emily - Thank you for your wonderful review! We're thrilled to hear that your purchase experience with the us was seamless and that you were happy with the condition and speed of shipping. It's great to know our team was able to assist you smoothly with your return as well. Your recommendation means a lot to us, and we look forward to serving you again in the future! Warm wishes, Team The 1916 Company

Posted 1 year ago

“Alex K. and the 1916 team have been a thrill to work with across several important purchases. Highest level of service.”

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Posted 1 year ago

Dear Kevin, Thank you for your visit to the 1916 Company location in Philadelphia and we are also thrilled you had such a nice experience with our dedicated sales advisor Alex K. We look forward to assiting you in the future. Sincerely, The 1916 Team

Posted 1 year ago

“I love working with 1916. My Client Advisor Matt is simply amazing. He is dedicated, knowledgeable and absolutely embodies to the fullest the word Advisor. in addition, the contents 1916 produces are truly interesting, educational and entertaining. I am happy to witness its growth from a collection of Watchbox and boutiques to a unified luxury powerhouse. Bravo!!”

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Posted 1 year ago

“Amazing experience with Erik and 1916 Philadelphia.”

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Posted 1 year ago

Dear Beeran, Thank you for your 5 Star Reviw of Erik. Our entire team appreciates your patronage. Erik is extremly knowledgable and we are so glad you enjoyed your visit Sincerely, The 1916 Team

Posted 1 year ago

“Megan is great to work with as always. I've already suggested to a few people check them out and one is in process on a purchase currently.”

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Posted 1 year ago

“Monica has done a great job finding great watches for our family. Celebrating family milestones such as graduations and retirements, her expertise and listening to the customer are invaluable.”

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Posted 1 year ago

“Very good 👍 thank you”

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Posted 1 year ago

“Hans is great. He took time to explain to me about the watches I was interested. He showed me different options. He even showed me what i might be interested in the future. I am very satisfied with my purchase.”

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Posted 1 year ago

“great service and people working with them was a pleasure”

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Posted 1 year ago

“I had a great experience during my visits my dealers were very helpful for both of my purchases.”

The 1916 Company 5 star review on 31st July 2025

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Posted 1 year ago

“The welcome and care were perfect. Worthy of a major brand”

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Posted 1 year ago

“Gregory Durham was very professional and guided me in my search for a wonderful Rolex Watch. Many thanks!”

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Posted 1 year ago

“I recently purchased a Tudor Black Bay Pro Opaline from The 1916 Company, and I couldn’t be happier with the experience. Gregory Durham was incredibly helpful throughout the entire process—from answering all my questions to making sure the watch was perfectly set up and ready to go. His professionalism, knowledge, and attention to detail really stood out and made the purchase smooth and enjoyable. Highly recommend both the watch and working with Gregory!”

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Posted 1 year ago

“You need a trustworthy company when you are buying timepieces sight unseen and the 1916 company has definitely earned my trust. The watch arrived exactly as advertised and I am happy about it. However, there's a definite room for improvement in terms of communication. While I am satisfied with the product, the customer experience wasn't exactly stellar.”

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Posted 1 year ago

“Beautiful and well presented watch! Hans expedited everything very well. Transaction was smooth. This is the 4th time purchasing from the company and they do not disappoint! Highly recommended!”

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Posted 1 year ago

“Nick L has been great! Traded a few watches in for one of my grails. Not only was it very quick and easy, but the trade in values I was given were fair and so was the price on the watch I wanted. Few months later reached out to Nick to sell a watch I had and in about 3 days total I had sent in my watch and gotten paid right to my account. Also must say the condition of the 2 pre owned watches I’ve gotten from them were fantastic. Been collecting for a while and this is the best company I’ve sold to, traded with, or purchased from…and it’s not even close!”

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Posted 1 year ago

The 1916 Company is rated 5.0 based on 749 reviews