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The AA Driving School Reviews

4.0 Rating 1,124 Reviews
75 %
of reviewers recommend The AA Driving School
4.0
Based on 1,124 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 7th September 2025
Jason Oconnor
The AA Driving School 5 star review on 7th September 2025
Danushant
The AA Driving School 5 star review on 5th September 2025
Danielle Bennett
The AA Driving School 5 star review on 24th August 2025
Anonymous
The AA Driving School 5 star review on 23rd August 2025
JF
The AA Driving School 5 star review on 25th June 2025
Anonymous
The AA Driving School 5 star review on 25th June 2025
Anonymous
230
Anonymous
Anonymous  // 01/01/2019
Do not use!!!!! He failed to show up for my brothers test resulting in him not being able to do his test. He then went on to ignoring our calls and messages.
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Posted 2 years ago
First instructor, Awais Maqsood let me down and cancelled the lesson the week before my test and wouldn't give me a lesson before my test, which I narrowly failed. James Cuerden agreed to do my test today and then didn't turn up! He said I hadn't booked the time but he did it for a previous test that was cancelled, so I assumed he would again. He didn't contact me to see why I hadn't booked it either. Absolute waste of time and money! I won't use AA again.
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Posted 2 years ago
Instructor strings out learning to secure more lessons, no reply from customer services, and now have to report for not refunding outstanding balance in account. Do not use this company
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Posted 2 years ago
Had an absolute awful experience that completely put me off learning to drive for years with an AA instructor - I feel that I can only talk about it now. He was terribly angry and would constantly (while I was driving) reach over and beep the horn at other drivers whilst swearing at them and flipping them off. I was already terribly nervous so this completely set my nerves on edge. It escalated on my last lesson - my instructor decided to confront a van who was parked on double yellows (but didn’t obstruct us whatsoever) and told me to stop the car in the road. The van driver and my instructor proceeded a verbal fight, at one point escalating to my instructor unbuckling his seatbelt - to which I asked him ‘please don’t get out the car’. Eventually they stopped fighting, and as I was moving the car off to drive, the van driver appeared and revved the van at me and cut me off, forcing us to slam the emergency brake. I hated my experience with the AA, and specifically with this instructor. As an already nervous girl driver, I felt his anger and road rage escalated situations and put me at risk. I am sad that I didn’t report it when it happened, as I was worried and thought this was normal. But will never use the company for anything.
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Posted 2 years ago
I have my test coming up next week and since my instructors car broke down he asked me to call and arrange for another car/instructor but when I spoke to them they asked me to cancel my test(and wait for another 8 months to book test) instead of helping me find another instructor.Very unprofessional please do not rely on AA
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Posted 2 years ago
Booked and paid for lessons, but the instructor ran away with the money and cut off all contact! AA customer service were'nt much help.
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Posted 2 years ago
Disappointing. Booked lessons with AA, first instructor never turned up. Booked again a week after, 2 hours before lesson the instructor emailed to cancel, decent enough of him to give a 2 hours notice. Booked a third one through a friend. After a few lessons he told me I'm below average for god's sake I'm still a learner or i wouldn't need you. He said I was wasting money and that driving is a skill that not everyone has. I told him not to worry about my finance. Thought that was the way for them to earn their bread. Anyway I had 2 lessons left and he told me to find someone else. He still owes me hours of lessons because every time there was something that came up and he had to finish early. Tried change instructor but couldn't and AA was supposed to contact me for details of why I wanted to change but I'm still waiting.
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Posted 2 years ago
Instructors are really rude and they try to make you take more lessons. And if you complaint, there will be no response from the AA team.
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Posted 2 years ago
My first ever driving lesson (2 hours) I assumed id be learning the basics in the passenger seat. Cockpit controls, finding bite point, using the gears and stop starting on a quiet road. Nope my instructor had me driving immediately on main roads around roundabouts then started yelling at me. *MY FIRST EVER DRIVING LESSON* haven't got a clue what I am doing. Completely terrified at this point. Awful experience. My instructor was an older man who clearly has own his methods of teaching which involves yelling and shouting which involves running before you can walk. Real shame.
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Posted 2 years ago
Had an instructor named Mathew, completely useless, does not structure lessons very well, poor quality lessons delivered and does not care about your progression, always turning up late and cancels lesson at last minute without a reason. I would suggest you avoid wasting your time with this instructor as you will never be test ready with his careless approach. To put it lightly, he is a scam.
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Posted 2 years ago
We used an instructor called William Pardey he actually crushed my daughter with his comments he made to her she had a previous instructor who was really good with her and said she was test ready but unfortunately she had a family bereavement and had to give up so we chose to go with the AA what a mistake we had a test booked and ready to go we found this so called instructor who was useless first lesson had to finish early as run out of oil second lesson was not much better with him then week before her test he just crushed her confidence and said he would not take her to the test and she could also not use his car. Now it is not all about cancellation of the test it was his whole smarmy attitude and was more concerned about his reputation so this why I have posted this review I do believe they are there to teach them to drive and build there confidence not crush them.
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Posted 2 years ago
My partner had a driving instructor in Colindale called Korab, he did not fulfil the full 2 hours. She had 30 minutes left and he said he we was finished. He stated if he knew she did not have the theory test he would not have accepted the lesson. He could have cleared that up when he was texting her before the lesson. Driving experience was good with some diagram learning and driving experience on the road, but overall I feel this is very disappointing experience for my partner. He turned up late and she only got 75% lesson making in effect his rate more expensive than the most expensive AA option. My partner asked via message later if he is able to add 30 minutes to a future lesson and he has since blanked her. Some positives but a lot of negatives, especially since she will now have to start with someone else in effect wasting £66. Not great to give confidence to a person on her first lesson.
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Posted 2 years ago
I didn’t have a good experience with aa instructor as he’d swear in the car at me and other road users. He made me feel uncomfortable and tensed while driving.
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Posted 2 years ago
Drivers don’t turn up and cancel 40mins before your lesson.
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Posted 2 years ago
In 7 weeks I've had 1 lesson because my instructor is constantly cancelling my lessons just minutes before there supposed to happen this is costing me a fortune in childcare and I think I'm done with trying to rearrange with him as I feel I've wasted my £79 for my first lesson as it was that long ago I've probably forgot everything by now
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Posted 2 years ago
I had a lesson booked on 20th June 2023 at 9am. The instructor did not show up. I called him twice, no answer. I contacted the company through chat and email and I was told to wait when I already had waited for 20 minutes. I asked for a cancellation and refund which they declined at first and eventually agreed to when I insisted I wasn't willing to take lessons from someone who missed his lesson. Not even an apology.
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Posted 2 years ago
The website is shockingly bad. It’s l always saying something’s gone wrong when you’ve tried to do a very basic task - like book a lesson. What’s more - the website won’t allow you to change your instructor or get a refund for unused hours automatically- you have to request these things for example through the chat function. I have tried chat a few times but I never receive a reply. It has also become increasingly difficult to get regular lessons in my area. I asked via chat to change instructor, to see if another instructor had more availability, but AA never got back to me.
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Posted 2 years ago
Regardless of the quality of the instructors, the school itself is extremely unreliable. They took my instructor's car just before my test, haven't provided a replacement car, and refused to issue a refund. Safe yourself a trouble, stay away from them.
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Posted 2 years ago
I have been learning from an instructor of AA. He was refused to put the unscheduled time to the system. I could not get my unused lessons for refund. And AA is not helping me with this under the circumstance i have the messages as evidences. The instructor also shouting at me when I was driving. I have to hire a instructor from another company to continue my study. What a shame.
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Posted 2 years ago
Check that the AA driving instructor you're with has completed ALL their training. Was in the very unfortunate position just now of being left high and dry mid way through lessons as instructor failed their exam and is no longer able to teach. Sad thing is up until today we were extremely happy with their teaching and their lesson organisation.
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Posted 2 years ago
The AA Driving School is rated 4.0 based on 1,124 reviews