The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 4.00

4.0 Rating 1,206 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,206 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 21st December 2025

Lilia

The AA Driving School 5 star review on 7th December 2025

Anonymous

The AA Driving School 5 star review on 25th October 2025

Srivallikanthan Kajeevan

The AA Driving School 5 star review on 8th October 2025

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking driving instructor let my daughter down on 3 different occasions mostly at short notice. Asked to change driversand they wanted more money that the 280 I had paid.”

Helpful Report

Posted 2 years ago

“An inconsiderate instructor, Mr. Karim (Leicester) cancelled on a test less than 24 hours without notice, causing loss of test dates which is hard to come by and the fee. Instead of apologising, he threatened and suggested involving the police if his opinion was not regarded. He missed some classes and did not even refund. Despite notifying the appropriate complaints team, nothing was done because they said the evidence was insufficient. I honestly hope no one uses this agent or driving school as they are utterly disappointing and incur losses for people.”

Helpful Report

Posted 2 years ago

“I have been facing unresolved issue in my dealings with AA Driving School and one of its instructors, Mr. Mihai Stanescu. I engaged in a transaction with Mr. Stanescu for a series of driving lessons, and I regret to inform you that this experience has been highly disappointing and unprofessional. Mr. Stanscu insisted that I have to pay urgently for the lessons, which I did. When I attempted to reschedule my lesson, he began ignoring my calls and messages, effectively rendering any communication with him impossible. Frustrated and dismayed by this unprofessional behaviour, I reached out to the school for assistance. Both the AA Driving School and Mr. Mihai Stanescu have continued to ignore my pleas for a refund and any form of communication. The response from the school, unfortunately, added to my disappointment. I was informed that the school could only cancel my lessons but could not address or rectify the issue of the funds I had transferred to Mr. Stanescu's personal account. Despite my repeated attempts, Mr. Stanescu has continued to evade my request for a refund. I find myself in a state of complete frustration and dissatisfaction as nothing has been done to rectify the situation. Both the AA Driving School and Mr. Mihai Stanescu have continued to ignore my pleas for a refund and any form of communication. I am at a loss for words regarding the lack of accountability and responsibility demonstrated by both parties involved. This situation not only tarnishes the reputation of AA Driving School but also undermines the trust and confidence of students like me who rely on their services. This ongoing ordeal has been incredibly distressing and disheartening. It’s going on for more than 2 months now. Lessons not delivered, refund not issued. Therefore I advise NOT to use services of the AA School!”

Helpful Report

Posted 2 years ago

“Absolutely shocking. Avoid at all costs. Could never get hold of the socal line manager. The driver trainer was spending 3 hours on eco driving. wasting my time and money. When you speak to the Dave harvey disagrees with everything you have to say. What happens to the customer is right. Unfortunately The AA are absolutely shocking. The Driver trainer. Was asking on my first lesson if i was transgender. How is this relevant. Then making home a phobic comments. I have to move from The AA to a different training company. Due to the training being carried out wasn't working and the comments made by the trainer. I paid for the course in full and have been refused a refund on the 14 hours i paid for.”

Helpful Report

Posted 2 years ago

“I've had the worst experience with the instructor not showing up and not even giving a notice that he cannot attend. I've tried the online support which is absolutely useless. I have less than 2 weeks before my driving test and have no instructor assigned. This is so frustrating as I have no choice but to cancel/re-book my test and tests only become available for the next few months.”

Helpful Report

Posted 2 years ago

“I had a very bad experience with an instructor who taught near Harlow-Epping region. This man was out of control, any time I do a mistake he used to yell at me in the car and threatened that he would cancel all my bookings with AA and blacklist my name as a dangerous driver, such that no driving school would teach me. I, on many occasions had wept during the classes and used to dread every time I had a class with him. As I was naive, didn’t know he had no authority to do any of things he said he could do. But this reduced my confidence of driving, failed my exam and never attempted to take any lessons for another two years. But I found a very good and experienced instructor with a different school after two years. The difference in teaching was day and night. I passed my exam with confidence.”

Helpful Report

Posted 2 years ago

“I have my test in two weeks and it has been three weeks that the car I practiced with has been broken down and they gave a different car which is so different and I don’t have time to get used to it. I talked to company and they said they can’t do anything about it. So now instead of focusing on the test I have to be worried about the car. This is not acceptable and I’m not getting any support from the AA company.”

Helpful Report

Posted 2 years ago

“Money driven, thats all Mr AA instructor cared about. Don't say "you're not ready for the test" without putting in the effort to make me ready for the test. I took additional lessons with a local, independent instructor and passed, because they put the effort in. The best part was mr AA turned up to a lesson after my test (which i cancelled but he still turned up), i told him i had passed, his bitter face and reponse of amumbled "okay" before driving off was the icing and cherry on the cake.”

Helpful Report

Posted 2 years ago

“Mitchel Ford in Tamworth is the worst. We finished 15 min early all the time, no patience of compassion. Stopping the car all the time so he can say same things all over again On my first lesson with my new driving instructor I practised more than I did with him in 10 hours.”

Helpful Report

Posted 2 years ago

“Paul sangha cringe instructor go’s on his phone during lessons and has no proper techniques and gives no refrence points and finishes lessons 15 minutes early when he charges double what other aa instructors charge not a good instructor he doesnt know what hes talking about and knows nothing about driving”

Helpful Report

Posted 2 years ago

“Had 2 instructors that would cancel with impunity, any time window before a lesson they liked. Both would make full use of the 48 hour student cancellation window that the AA provides however, your time is worthless and theirs is worth 100% of the overpriced £35/h they charge. Their customer service is absolutely shocking, prices are extortionate and availability is non-existent. Maybe it's just that the profession of 'driving instructor' only attracts braindead washouts with only one skill? F!ck the AA”

Helpful Report

Posted 2 years ago

“I was given an instructor called Paul. I only stuck with him for 2 lessons which were both 2 hours long. On the morning of each lesson he was late and by the time he had driven me to a location it was 10am. By the time the lesson finished he cut it short for 15 minutes early which I paid for lessons for 9.30 to start and 11.30 to finish which wasn’t the case at all. During 1 lesson he told me to me a u turn on a dip road which went down hill slightly then up hill. As I came out the road again to turn right bearing in mind I checked all the mirrors and there was no cars coming either way I had got onto the road again then there was a car coming to the left which slowed down to let me go. Paul got snappy and told me to pull up on the left which I did. He then had a go about me not checking the mirrors which I did before hand. I thought it was really unprofessional of him the way he had a go I wanted to end the lesson there and then. I’m a natural worried learner which I’m sure most Learners can relate too. I have not been back since I have now found a decent instructor who is calming and more compassionate.”

Helpful Report

Posted 2 years ago

“I have taken 8 lessons from AA driving school. The instructor Monowara Chowdhury is worst instructor. She just doing time pass and tries to make you not fit for driving so that you will come to her for many more lessons, that way she can earn more money from you. She asked me to not book through AA and offered her personal bank account details to transfer money directly to book lessons. She and AA both are waste. Don’t waste money and time with AA. For sure you will loose your driving confidence if you land here with AA.”

Helpful Report

Posted 2 years ago

“My instructor Mr. Karim (Leicester) cancelled on me less than 24 hours before the test without prior notice, causing me to lose my test date and fee. He raised his voice at me and asked me to go to the police station if I wasn't happy with his opinion. Didn't do his penultimate lesson and didn't refund. Complaints team said they couldn't do anything as I had no evidence. Terrible. I would never recommend AA”

Helpful Report

Posted 2 years ago

“I booked my daughter 10 hours of driving lessons. The first instructor cancelled. Then booked another instructor who didn’t turn up and sent me a message saying “you may have cancelled it please check”. I think I’d know if I’d cancelled a lesson. I’m not impressed at all. The customer service has been good and my refund is being processed. But I don’t recommend”

Helpful Report

Posted 2 years ago

“I’ve had a horrible experience. I texted them a day before the class that I tested positive for COVID and I would rather reschedule to not put the instructor at risk. They told me it’s too late and I will be charged anyway. Absolutely ridiculous. The instructor was rude about it too. Avoid at all cost. I would never trust them again.”

Helpful Report

Posted 2 years ago

“the instructor is not patient and not professional. cancel classes 10 min before the class several times. my suggestion is to avoid aa driving school.”

Helpful Report

Posted 2 years ago

“Do not use. My sons driving instructor has taken his money without providing any lessons. We’re trying to get the money refunded.”

Helpful Report

Posted 2 years ago

“Do not use!!!!! He failed to show up for my brothers test resulting in him not being able to do his test. He then went on to ignoring our calls and messages.”

Helpful Report

Posted 2 years ago

“First instructor, Awais Maqsood let me down and cancelled the lesson the week before my test and wouldn't give me a lesson before my test, which I narrowly failed. James Cuerden agreed to do my test today and then didn't turn up! He said I hadn't booked the time but he did it for a previous test that was cancelled, so I assumed he would again. He didn't contact me to see why I hadn't booked it either. Absolute waste of time and money! I won't use AA again.”

Helpful Report

Posted 2 years ago

The AA Driving School is rated 4.0 based on 1,206 reviews