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The AA Driving School Reviews

4.1 Rating 1,341 Reviews
77 %
of reviewers recommend The AA Driving School
4.1
Based on 1,341 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 9th May 2026
Lauren Gregory
The AA Driving School 5 star review on 9th May 2026
Narendra Sakhare
The AA Driving School 5 star review on 7th May 2026
Anonymous
The AA Driving School 5 star review on 14th March 2026
Arnold
The AA Driving School 5 star review on 7th March 2026
Anonymous
The AA Driving School 5 star review on 6th March 2026
Carmen
The AA Driving School 5 star review on 21st February 2026
Anonymous
251
Anonymous
Anonymous  // 01/01/2019
We used an instructor called William Pardey he actually crushed my daughter with his comments he made to her she had a previous instructor who was really good with her and said she was test ready but unfortunately she had a family bereavement and had to give up so we chose to go with the AA what a mistake we had a test booked and ready to go we found this so called instructor who was useless first lesson had to finish early as run out of oil second lesson was not much better with him then week before her test he just crushed her confidence and said he would not take her to the test and she could also not use his car. Now it is not all about cancellation of the test it was his whole smarmy attitude and was more concerned about his reputation so this why I have posted this review I do believe they are there to teach them to drive and build there confidence not crush them.
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Posted 2 years ago
My partner had a driving instructor in Colindale called Korab, he did not fulfil the full 2 hours. She had 30 minutes left and he said he we was finished. He stated if he knew she did not have the theory test he would not have accepted the lesson. He could have cleared that up when he was texting her before the lesson. Driving experience was good with some diagram learning and driving experience on the road, but overall I feel this is very disappointing experience for my partner. He turned up late and she only got 75% lesson making in effect his rate more expensive than the most expensive AA option. My partner asked via message later if he is able to add 30 minutes to a future lesson and he has since blanked her. Some positives but a lot of negatives, especially since she will now have to start with someone else in effect wasting £66. Not great to give confidence to a person on her first lesson.
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Posted 2 years ago
I didn’t have a good experience with aa instructor as he’d swear in the car at me and other road users. He made me feel uncomfortable and tensed while driving.
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Posted 2 years ago
Drivers don’t turn up and cancel 40mins before your lesson.
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Posted 2 years ago
In 7 weeks I've had 1 lesson because my instructor is constantly cancelling my lessons just minutes before there supposed to happen this is costing me a fortune in childcare and I think I'm done with trying to rearrange with him as I feel I've wasted my £79 for my first lesson as it was that long ago I've probably forgot everything by now
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Posted 2 years ago
I had a lesson booked on 20th June 2023 at 9am. The instructor did not show up. I called him twice, no answer. I contacted the company through chat and email and I was told to wait when I already had waited for 20 minutes. I asked for a cancellation and refund which they declined at first and eventually agreed to when I insisted I wasn't willing to take lessons from someone who missed his lesson. Not even an apology.
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Posted 2 years ago
The website is shockingly bad. It’s l always saying something’s gone wrong when you’ve tried to do a very basic task - like book a lesson. What’s more - the website won’t allow you to change your instructor or get a refund for unused hours automatically- you have to request these things for example through the chat function. I have tried chat a few times but I never receive a reply. It has also become increasingly difficult to get regular lessons in my area. I asked via chat to change instructor, to see if another instructor had more availability, but AA never got back to me.
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Posted 2 years ago
Regardless of the quality of the instructors, the school itself is extremely unreliable. They took my instructor's car just before my test, haven't provided a replacement car, and refused to issue a refund. Safe yourself a trouble, stay away from them.
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Posted 2 years ago
I have been learning from an instructor of AA. He was refused to put the unscheduled time to the system. I could not get my unused lessons for refund. And AA is not helping me with this under the circumstance i have the messages as evidences. The instructor also shouting at me when I was driving. I have to hire a instructor from another company to continue my study. What a shame.
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Posted 2 years ago
Check that the AA driving instructor you're with has completed ALL their training. Was in the very unfortunate position just now of being left high and dry mid way through lessons as instructor failed their exam and is no longer able to teach. Sad thing is up until today we were extremely happy with their teaching and their lesson organisation.
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Posted 2 years ago
Please book with other driving instructors outside of this “school”, I’ve read so many comments recently about AA ripping people off and wish I’d known before, I should’ve passed some time ago considering the number of lessons and would be so financially better off. 80 hours (double the average to pass), 9 months (when I needed to pass quickly for work!) failed tests and £3000 robbed off me. Confidence completely in the bin and feel no further forward. Hadn’t done certain manoeuvres for months and clearly been treated like a cash cow. Still no licence, the instructor ignored my last text message and tried to palm me off saying I should get another instructor near the test centre, some 20 mins drive away. Who would drive 20 mins, back again, another 20 mins to drop me home and back again? Now I need to find a new instructor, spend even more time and money on lessons, I didn’t even complain when his prices went up twice. It was only when speaking to friends I realised I’ve been completely duped. Feel so let down, would never use AA for anything.
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Posted 2 years ago
DONT recommend instructor just all of a sudden didnt have time to fit me in after taking my money for 30 plus hours , absolute joke do not recommend !!!
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Posted 2 years ago
no contact number, instructer ups and leaves the country, aathen ignores your complaint
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Posted 2 years ago
i did my lessons in hatfield with a man called peter, i had about six months with of training alot of money that i was working for, he knew that and was very lovely untill i realised ive spend six months going up and down the motor way. wasnt till my family told me he hasnt even taught me to park a month before my test and when i asked him to finally teach me to park and do mock tests he shouted at me saying in not ready i need to get more lesson, i though i was cheated by him, im a good driver who lisend to what he said but looking back all he did was waste my time and money, i spent over a thousand pound on them from my own bar job while full time at uni and i feel like at the end i was scamed. i wouldnt recomend AA and that they dont even give there drivers reviews for the pupls to see if there good is also a scam.
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Posted 2 years ago
Madini Nadarajah is worse instructor in uk i wver seen, she only waste your time with talking and give you confuse lessons and she take your money upfront and as long as she take the money she dont want to give you lessons keep making excuses im fully booked and when you ask for money back she shouts and rude manner im surprised with AA company with this kind of people looking only for money, hope she pays it back double in another way please dont trust this person she doesn’t know anything about driving she is only looking for money if you like your money spend for better instructor. She deserves -000 star such a tribble person i ever seen very disappointed and unhappy with AA nit recommend 👎🏻👎🏻👎🏻
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Posted 2 years ago
The booking topup fee just increased from £1 to £3 due to "Costs" so they basically want you to give them a months lesson money in one go. Seriously AA your lessons are expensive anyway but this is a real deal breaker. You are forced to book lessons in blocks of 2 hours so this means a weeks driving is now £73. I thought BSM were expensive. We are now having to look elsewhere.
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Posted 3 years ago
Abid was good, the online system is awful. Timed out too quick, paid £120 booked 2hrs, then it sucked up the remaining 2hrs & I couldn't book another lesson. After going back forth email, email links, phone etc had to log complaint to try & sort it. Carry on treating people like this, your making money doing nothing.... not on!!! Looked @ other reviews & similar complaints: book online, pay up front & take your chance...this is another BIG name company gone digital; not nice experience when ripped off like this 2 days before son sits his test want to do some extra driving as advised. SORRY,you are driving us round cyber bend.
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Posted 3 years ago
My daughter was taking lessons with AA but her instructor had some personal issues so couldn’t carry on. They found a new instructor who cancelled on the day of the lesson. Eventually booked a 2 hr lesson with yet another AA instructor. The instructor shouted at her 3 times within the first 10 minutes for making mistakes to the point that she got him to drop her home and came in crying! Have tried to get through to AA about this but they don’t answer the phone and say use the online chat. Online they were very unhelpful and refused a refund. So she is 18 years old, trying her best to get driving and AA have taken £60 of her money (a whole weeks money for her) and refusing to acknowledge the issue. Avoid!
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Posted 3 years ago
I asked to be heard out and try to understand where I was coming from. The driving instructor was awful and treated me terribly and there was a lot of issues because of it. The lesson never happened in the end and I was scammed out of £50 because of it. The instructor was very rude and blunt towards me, his reactions towards everyting was veyr harsh and told me I was probably going to fail my theory test. He was blunt and totally spoke down and belitted a potential student, but then I went ahead and actually passed my theory test with flying colours on the first attempt, so who is he to say that about someone and treat someone with such disrespect, what kind of teacher is that? I don't have much money and I had to spend a ton more, my mental health is unstable and it caused me a lot of anxiety and depression. I was trying to contact management and customer service over and over again and they were very abrupt with me and didn't care at all what I had to say. I never write bad reviews but I had to because this has really agitated and taken a massive toil on me. If you are looking for a kind driving instructor and kind customer service, DO NOT, I repeat, DO NOT, come here.
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Posted 3 years ago
Had a test booked. The driving instructor cancelled the day before so not only did I not do my test I lost my money aswell. Proceeded to then ring and shout at me during the day all because he didn’t want to get up early. Didn’t do much for my confidence has he’s told me it was my own fault why I failed the first test. He’s now cancelled all my lessons,told me to find another instructor. Shouted yet again and then put the phone down. He was always late for lessons so I never had a full two hour slot.
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Posted 3 years ago
The AA Driving School is rated 4.1 based on 1,341 reviews