The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 4.00

4.0 Rating 1,171 Reviews

75 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 30th October 2025

Derek

The AA Driving School 5 star review on 29th October 2025

Anonymous

The AA Driving School 5 star review on 25th October 2025

Srivallikanthan Kajeevan

The AA Driving School 5 star review on 8th October 2025

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This man ( Shana Gladmore)doesn’t deserve to be a driving instructor. Very rude and disrespectful. He was shouting at me like a kid. Telling me you will be pass you test but I passed with only 4 minors without any instructor’s help. He really dumped my spirit on that day. He took my money and didn’t refund the full amount. Shana is very unprofessional and everyone should avoid him.”

Helpful Report

Posted 2 years ago

“Not all instructor good some of ask u to pay cash or in bank a/c in advance when u paid they don’t care cancel lessons even before one 1hr not coming on time and not refund your money good luck guys”

Helpful Report

Posted 2 years ago

“My experience was great. I passed 5 years ago. My instructor was brilliant. However now my partner is learning and booking is ridiculous. The price is mental these days but having to put down the money before you can see any avalible slots and instructors being given so many students that the next slot you find when you can afford it is a month or more ahead. The lesson practically becomes revision especially when we don't have a car for her to practice in. This kind of makes the booking fees seem higher. Give priority. Help people pass don't just take their money.”

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Posted 2 years ago

“The drivers associated with AA are cowboys! They do not know the routes. They won’t teach you with navigation, where 9 out of 10 tests are by navigation. They would shout at you and swear at you. When you complaint to the AA they just say there is no way for us to investigate and you have lost all your money. Very very poor driving school, please avoid.”

Helpful Report

Posted 2 years ago

“I had 7 2 hour lessons and only went around a practice route for learners for 6/7 lessons. I found a new instructor and have learnt so much more! I requested a refund for unused hours and I am still waiting for the money! I advise you to go with a well experienced driving instructor who actually uses their dual controls!!”

Helpful Report

Posted 2 years ago

“I urge you, PLEASE DO NOT BOOK with a Vanessa Domanski (North London). Booked and paid in advance for 10 hours way back in 2021. In the whole 18 months I only had ONE 2 hour lesson. Constant cancellations after cancellations virtually always on the day. As customers we would be penalised if we were to cancel without a 48 notice but for the instructors they can cancel whenever they please with no consequences. My instructor was unreliable and unprofessional who didn’t seemed fazed or apologetic one bit when I requested a refund. I made a complaint on the 6th Jan and had a complaint specialist confirm my refund. To this day I’m still chasing my refund. I emailed her again, no reply. I then contacted The AA live chat. It turns out my card details were no longer on their system because I booked way back in 2021 so I needed to provide them my card details again. I needed to wait another 5 working days. Refund still not received. Contacted live chat again. I’m now told it could take up to 15 days. I emailed the complaint specialist again, no reply. Diabolical! I had 18 precious months of mine wasted not to mention my money. The instructor was a total windup who did not give a monkey with treating her students the way she did. The AA has been one terrible experience.”

Helpful Report

Posted 2 years ago

“I had my driving lessons with Jason and it was a very bad experience. He makes you feel bad when you make a mistake to the point that I had to take a break from driving. The atmosphere in the car was horrible. I decided to change the driving school and I feel much better during my lessons.”

Helpful Report

Posted 2 years ago

“I booked my grandson lessons with AA as his previous instructor kept cancelling, going on holiday or his wife was unfortunately not well. So me being old school thought AA was always good when I was young so I’ll pay for his lessons on line as you do… Well what a shame. I feel I’ve let him down. He had a few lessons in May and June then his instructor ( whom he liked very much and really respected said he didn’t need much more but to do his theory and come back. Which I though was really good of him instead of just taking his money. Anyway he managed to pass his theory 2nd time which was October. So he went back online to book lessons and the earliest was December so he booked and it got cancelled.. this happened 7 times. Just a text or email to say it was cancelled no reason and sone in the morning of the lesson so days lost from work. My grandson text him and said can you tell me why you keep cancelling my lessons he said he was busy, but if he was busy why are they on there???? Anyway we are still trying to get £124 back there is no customer service line to speak to anyone and basically if people put money on the account for birthdays and presents the money goes back to them and my grandson is not going to phone uncles and aunts and ask for his money. It’s disgusting and he has wasted nearly a year with AA and apart from really liking his instructor this was such a bad experience. The live chat kept disappearing we also tried to book other instructors and phoning is a definite No as it tells you to go into website x OLD school this definitely is not.”

Helpful Report

Posted 2 years ago

“My instructor ripped me off, dropping me off 15 minutes early, stopping the car all the time to tell me the same things all over again, hardly letting me practice. If you live in Tamworth do not use them!”

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Posted 2 years ago

“Booked a 6 hour lesson and the instructor never showed up and ny test is being delayed now and they still need time to process my refund. worst driving school I have ever seen in my life.”

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Posted 2 years ago

“I had three lessons with an instructor (after the first one was cancelled with literally 10 minutes notice) who just had me drive up and down a short back road endlessly and didn't give any specific feedback about what I was doing right or wrong. The one time we did drive onto a main road, he gave no warning that we were about to do it then said afterwards, "You're not ready for that yet," but again didn't give any explanation about what I'd done wrong. He also encouraged me to speed in a 20mph zone. I complained and requested a change of instructors. I got no response to my complaint for four months despite repeatedly chasing it up. Eventually I requested my remaining credit back and even then it took further chasing through their live chat to get this actioned. Very dissatisfied with AA's customer service - my driving lessons have been delayed for half an year as a result. Do not recommend.”

Helpful Report

Posted 2 years ago

“Peter Ballock was a very unprofessional instructor: racist, vulgar, he made horrible comments during my lessons making me feel very uncomfortable. I regretted spending money to have lessons with him and I would suggest to avoid The AA school unless you already know and trust the instructor. Read reviews before making any bookings!”

Helpful Report

Posted 2 years ago

“Website is faulty They take money out of your account without sending you a booking confirmation. It’s then really difficult to contact the company and they take up to 10 days to refund you. Be careful!”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID!! Booked online given a date and paid £64...12 hours later it was cancelled no refund or alternative appointment 3 weeks later avoid this company. Mark Northamptonshire”

Helpful Report

Posted 2 years ago

“Whatever you do, do not book Adrian Joseph. He is extremely unprofessional on so many levels and made several inappropriate comments during my first and last lesson with him. I raised a complaint, they did an investigation he admitted what was said however AA driving school did not refund me. Absolutely disgusting!”

Helpful Report

Posted 2 years ago

“It is the worst service I have ever received. I paid and registered for driving instructor courses with AA. In August 2021 I paid £395 as a front payment, then I started to pay £160 monthly for 10 months (total of £1995). I expected to start the driving lessons soon, however, they could not find a driving instructor near me ( this is what they said) and they asked me to pass the theory test first, which I did in December 2021. Then I started again chasing them up to start my lessons, but they kept procrastinating with different excuses every time. And literally I felt like they were trying to avoid my emails, every time diffrent advisor was answering me and I needed to explain my problem many times and they promised to sort it every time . Even I asked to speak with a manager, but never got through to a manager. After 10 months of patience، I decided to go to my bank to apply for indemnity claim. Once my bank contacted the AA, an advisor called me and she asked me to withdraw the indemnity claim and continue with the monthly payment if I want to complete the course. I refuse and asked to speak with a manager. Once I spoke with the manager, he promised me to get my money back after the indemnity claim, my bank managed to get me back £1600, I contacted the AA for the rest of the money (£395) but they still ignoring my emails. I registered for the course to improve my life as I am on minimum wage, even I used 2 weeks of my annual holiday to study for the theory test, I wasted my time and my money with the AA. And will keep chasing for the rest of the money.”

Helpful Report

Posted 2 years ago

“We tried to change the first appointment, but was told tough to late and didnt get offered any options, just told me to have a lovely day. £80 wasted and no lessons”

Helpful Report

Posted 2 years ago

“They cancelled my lesson and then stole my money to the tune of £66. Customer services doesn’t respond and they don’t have a contact telephone. Awful company and legitimate thieves”

Helpful Report

Posted 2 years ago

“Absolute rubbish the driving instructor near answers his phone and it's weeks between lessons, please if you are thinking of getting an instructor for your child/yourself choose anyone over thses”

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Posted 3 years ago

“cant get refunds or hours that are owed , if you pay in advance - no direct contact available with instructors , the service is a joke , very bad PLEASE AVIOD”

Helpful Report

Posted 3 years ago

The AA Driving School is rated 4.0 based on 1,171 reviews