The AA Driving School Reviews

Name: The AA Driving School
Address: Fanum House, Basing View,, RG21 4EA
Rating: 3.96

4.0 Rating 1,039 Reviews

74 %

of reviewers recommend The AA Driving School

Company Reviews

Questions

Metrics

4.0

Based on 1,039 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 7th June 2025

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been learning with Abdulagafoor ifthikar..... and today he has cancelled all my lessons 8days before my test in Bletchley. I have tried phoning him to find out the reason why he has done this, but he doesn't answer ,I then message via WhatsApp & normal tex aswell but he doesn't reply. I joined AA in good faith believing that this is reputable company for learning. And I am totally shocked from the treatment I have received. I am totally disappointed and disgusted 😔 I believe this should be dealt with by the AA to find me a replacement instructor in time for my test. I have not even been given an explanation/phonecall from the AA driving school, explaining my shocking treatment How is this even fair ????”

Helpful Report

Posted 2 years ago

“Driver showed up half hour late, was parked around corner of my house which is 5 min walked and didn’t bother calling. I told him I was upset and he kicked me out of the car and told me the lesson is over. I tried to get in touch hairy AA for a refund but they are useless, no accountability over their employees”

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Posted 2 years ago

“my driving instructor was good at first however recently,since my test is closed he seems to me really negative , his pointing out mistakes that I do that he has never told me before previous to my test , Costantly reminding me that my driving is bad and I’m not test ready two days before my test . He takes fag brakes during my lessons which wastes my money and is really u professional , he made me fill up his car during my lesson because he said he hadn’t had the opportunity to fill it up yet , he should have done that in his own time rather then wasting my time to practice this close before my test . This instructor has just truly knocked my confidence in driving , he decided to point out mistakes a week before my test that he has never told me before and I’m only just hearing this now . If I fail my test I am definitely changing instructors and moving away from the AA company , waste of money and time .”

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Posted 3 years ago

“Awful experience. Spent over a 1.5k on lessons and when I finally found a test he said he was unavailable. Ridiculous. Would Not recommend AA driving school”

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Posted 3 years ago

“I paid 133 for the 4-hours lesson but they only topped up my account for 2 hours. They do not answer my phone calls and my emails. There is no one to talk to.”

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Posted 3 years ago

“The quality of the instructors is not good enough. I worked with 2 instructors from the company, the first one would not point all the errors in driving, too much chatting. I changed to another instructor who was charging 40 pounds an hour! her name was Minara bibi (Goodmayes area), she asked me to travel to goodmayes for every class, but charged me for the distance to my house address, which was a total rip off, when I pointed it out, she got super upset, but took her time to take revenge, she cancelled my test appointment 3 days before the final test!!! leaving me in a bad situation. With a 6 month waiting period for a new test, I had to go with a super expensive temporary car and a new instructor for the test. She also gaslighted me and told me that I would not pass the test, I passed the test with just 2 minors on a new car!!, I reported all this to AA driving with messages and my test pass certificate as a complaint. AA driving not only let me down by not arranging an alternative vehicle, they also ignored my multiple complaints and let the scam go on. I am sure Minara bibi is still scamming people with poor lessons, unreasonable demands and costs, undermining confidence and gaslighting their driving. Horrible experience. Take references from friends, never with AA.”

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Posted 3 years ago

“Awful, that’s the word. Instructor stopped the lesson to smoke. Cancelled and changed lessons. Absorbed my 10 hours I drove 2 of them. No phone lines to call. I’ve been chasing my money back or a change of instructor for a month. Not had any call back, no real reply of any note. The worst service I’ve ever experienced. Instructor would not do pick up or drop off as was sent from a different area to me. Expected to travel to him. Ridiculous”

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Posted 3 years ago

“Manchester - AA absolutely appalling service. The first driving instructor's vehicle broke down during the second lesson I had to get an UBER back to the location. The second instructor canceled the lesson the same day due to illness. Then kept canceling in favor of other students. The lessons finally started consistently for five weeks sometime two lessons a week then they advise during a lesson I must look for another instructor because the pickup location is not convenient for them. The third instructor did not show up for two lessons and advised the AA that they did point-blank lying. I have a test booked in July 2022 I am no further along despite persevering with the company for seven months since November 2021. The customer service never responds to emails the online chat function is very often not available there are glitches in the system that give incorrect available hours and calculate refunds due @£8 per hour instead of the actual amount of £29 per hour. Advisors state that there isn't anything they can do because instructors are self-employed they always side with the view of the instructor instead of the facts or maintaining the balance of customer service with the student/client. There are many more issues I have experienced firsthand over several months all of which amount to poor inadequate lack of professionalism.”

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Posted 3 years ago

“Having driving lessons with the AA since October. My driving instructor who was excellent is packing up with my test 6 weeks away. Hard enough to get a test anyway. Cannot speak to anyone only on line chat who promptly told me they cannot give me any lessons nor get me an instructor before my test. Do not go with the AA unless you want to be dumped just before your test. Even worse no one to talk to directly about the problem. Only after your money.”

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Posted 3 years ago

“Very horrible customer service team, phone call only for booking lessons not for dealing with problems/complaints, the only service channel online chat always not available. The instructor decided to leave AA but they hid the info from you to waste your time/money, definitely avoid this unprofessional company”

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Posted 3 years ago

“I had Andre Quincani as an instructor (North London) and he’s the worst instructor. He cancelled my lesson times numerous times and changed to a later time when I’m not even available. He puts his availability as morning so I book it and he changed it at least 10 times. AVOID AA AND ANDRE QUINCANI. I also had a rubbish experience with BSM instructor Raj (North London) where he never turned up and never answered calls. Please avoid AA and BSM, especially Andre Quincani. He cancels your lessons and doesn’t inform you about it. RUBBISH DRIVING SCHOOL !!!!”

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Posted 3 years ago

“I paid for 6 hours with AA. I i booked my first lesson for early March. The instructor never turned up and called/texted/emailed. I let AA know immediately that they never turned up. No response to that. I then used the chat function to again reiterate what happened and that I wanted the hours reimbursed. They said that they needed to “speak to the instructor before they did that.” Again no response back whatsoever. I’ve put through another complaint and a request for a complete refund. Await no response. Very very poor service. I will advise everyone to avoid.”

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Posted 3 years ago

“Stay away from this company if you want to pass your exam on time. Their instructors cancels lessons whenever they want without any warning.”

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Posted 3 years ago

“I booked a lesson for £76 then my instructor cancelled the lesson. It asks me to book an alternative time online but offers no slots. I still haven't received a refund.”

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Posted 3 years ago

“I got covid on the day and I couldn’t get a refund or a re-scheduling instructor-Andre Quincani I called him multiple times but he just ignored all calls never again will I book aa”

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Posted 3 years ago

The AA Driving School is rated 4.0 based on 1,039 reviews