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The AA Driving School Reviews

4.1 Rating 1,302 Reviews
76 %
of reviewers recommend The AA Driving School
4.1
Based on 1,302 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 14th March 2026
Arnold
The AA Driving School 5 star review on 7th March 2026
Anonymous
The AA Driving School 5 star review on 6th March 2026
Carmen
The AA Driving School 5 star review on 21st February 2026
Anonymous
The AA Driving School 5 star review on 20th February 2026
Anonymous
The AA Driving School 5 star review on 20th February 2026
Anita Vekaria
The AA Driving School 5 star review on 19th February 2026
Gezo Issi Bozkurt
248
Anonymous
Anonymous  // 01/01/2019
Awful experience. Spent over a 1.5k on lessons and when I finally found a test he said he was unavailable. Ridiculous. Would Not recommend AA driving school
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Posted 3 years ago
I paid 133 for the 4-hours lesson but they only topped up my account for 2 hours. They do not answer my phone calls and my emails. There is no one to talk to.
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Posted 3 years ago
The quality of the instructors is not good enough. I worked with 2 instructors from the company, the first one would not point all the errors in driving, too much chatting. I changed to another instructor who was charging 40 pounds an hour! her name was Minara bibi (Goodmayes area), she asked me to travel to goodmayes for every class, but charged me for the distance to my house address, which was a total rip off, when I pointed it out, she got super upset, but took her time to take revenge, she cancelled my test appointment 3 days before the final test!!! leaving me in a bad situation. With a 6 month waiting period for a new test, I had to go with a super expensive temporary car and a new instructor for the test. She also gaslighted me and told me that I would not pass the test, I passed the test with just 2 minors on a new car!!, I reported all this to AA driving with messages and my test pass certificate as a complaint. AA driving not only let me down by not arranging an alternative vehicle, they also ignored my multiple complaints and let the scam go on. I am sure Minara bibi is still scamming people with poor lessons, unreasonable demands and costs, undermining confidence and gaslighting their driving. Horrible experience. Take references from friends, never with AA.
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Posted 3 years ago
Awful, that’s the word. Instructor stopped the lesson to smoke. Cancelled and changed lessons. Absorbed my 10 hours I drove 2 of them. No phone lines to call. I’ve been chasing my money back or a change of instructor for a month. Not had any call back, no real reply of any note. The worst service I’ve ever experienced. Instructor would not do pick up or drop off as was sent from a different area to me. Expected to travel to him. Ridiculous
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Posted 3 years ago
Manchester - AA absolutely appalling service. The first driving instructor's vehicle broke down during the second lesson I had to get an UBER back to the location. The second instructor canceled the lesson the same day due to illness. Then kept canceling in favor of other students. The lessons finally started consistently for five weeks sometime two lessons a week then they advise during a lesson I must look for another instructor because the pickup location is not convenient for them. The third instructor did not show up for two lessons and advised the AA that they did point-blank lying. I have a test booked in July 2022 I am no further along despite persevering with the company for seven months since November 2021. The customer service never responds to emails the online chat function is very often not available there are glitches in the system that give incorrect available hours and calculate refunds due @£8 per hour instead of the actual amount of £29 per hour. Advisors state that there isn't anything they can do because instructors are self-employed they always side with the view of the instructor instead of the facts or maintaining the balance of customer service with the student/client. There are many more issues I have experienced firsthand over several months all of which amount to poor inadequate lack of professionalism.
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Posted 3 years ago
Having driving lessons with the AA since October. My driving instructor who was excellent is packing up with my test 6 weeks away. Hard enough to get a test anyway. Cannot speak to anyone only on line chat who promptly told me they cannot give me any lessons nor get me an instructor before my test. Do not go with the AA unless you want to be dumped just before your test. Even worse no one to talk to directly about the problem. Only after your money.
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Posted 3 years ago
Very horrible customer service team, phone call only for booking lessons not for dealing with problems/complaints, the only service channel online chat always not available. The instructor decided to leave AA but they hid the info from you to waste your time/money, definitely avoid this unprofessional company
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Posted 3 years ago
I had Andre Quincani as an instructor (North London) and he’s the worst instructor. He cancelled my lesson times numerous times and changed to a later time when I’m not even available. He puts his availability as morning so I book it and he changed it at least 10 times. AVOID AA AND ANDRE QUINCANI. I also had a rubbish experience with BSM instructor Raj (North London) where he never turned up and never answered calls. Please avoid AA and BSM, especially Andre Quincani. He cancels your lessons and doesn’t inform you about it. RUBBISH DRIVING SCHOOL !!!!
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Posted 3 years ago
I paid for 6 hours with AA. I i booked my first lesson for early March. The instructor never turned up and called/texted/emailed. I let AA know immediately that they never turned up. No response to that. I then used the chat function to again reiterate what happened and that I wanted the hours reimbursed. They said that they needed to “speak to the instructor before they did that.” Again no response back whatsoever. I’ve put through another complaint and a request for a complete refund. Await no response. Very very poor service. I will advise everyone to avoid.
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Posted 3 years ago
Stay away from this company if you want to pass your exam on time. Their instructors cancels lessons whenever they want without any warning.
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Posted 3 years ago
I booked a lesson for £76 then my instructor cancelled the lesson. It asks me to book an alternative time online but offers no slots. I still haven't received a refund.
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Posted 3 years ago
I got covid on the day and I couldn’t get a refund or a re-scheduling instructor-Andre Quincani I called him multiple times but he just ignored all calls never again will I book aa
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Posted 4 years ago
The AA Driving School is rated 4.1 based on 1,302 reviews