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The AA Driving School Reviews

4.1 Rating 1,389 Reviews
77 %
of reviewers recommend The AA Driving School
4.1
Based on 1,389 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read The AA Driving School Reviews
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Phone:

0330 100 7470

Email:

customer.services@theaa.com

Location:

Fanum House, Basing View,
RG21 4EA
Basingstoke

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The AA Driving School 5 star review on 14th March 2026
Arnold
The AA Driving School 5 star review on 7th March 2026
Anonymous
The AA Driving School 5 star review on 6th March 2026
Carmen
The AA Driving School 5 star review on 21st February 2026
Anonymous
The AA Driving School 5 star review on 20th February 2026
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The AA Driving School 5 star review on 20th February 2026
Anita Vekaria
The AA Driving School 5 star review on 19th February 2026
Gezo Issi Bozkurt
248
Anonymous
Anonymous  // 01/01/2019
I've had the worst experience with the instructor not showing up and not even giving a notice that he cannot attend. I've tried the online support which is absolutely useless. I have less than 2 weeks before my driving test and have no instructor assigned. This is so frustrating as I have no choice but to cancel/re-book my test and tests only become available for the next few months.
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Posted 2 years ago
I had a very bad experience with an instructor who taught near Harlow-Epping region. This man was out of control, any time I do a mistake he used to yell at me in the car and threatened that he would cancel all my bookings with AA and blacklist my name as a dangerous driver, such that no driving school would teach me. I, on many occasions had wept during the classes and used to dread every time I had a class with him. As I was naive, didn’t know he had no authority to do any of things he said he could do. But this reduced my confidence of driving, failed my exam and never attempted to take any lessons for another two years. But I found a very good and experienced instructor with a different school after two years. The difference in teaching was day and night. I passed my exam with confidence.
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Posted 2 years ago
I have my test in two weeks and it has been three weeks that the car I practiced with has been broken down and they gave a different car which is so different and I don’t have time to get used to it. I talked to company and they said they can’t do anything about it. So now instead of focusing on the test I have to be worried about the car. This is not acceptable and I’m not getting any support from the AA company.
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Posted 2 years ago
Money driven, thats all Mr AA instructor cared about. Don't say "you're not ready for the test" without putting in the effort to make me ready for the test. I took additional lessons with a local, independent instructor and passed, because they put the effort in. The best part was mr AA turned up to a lesson after my test (which i cancelled but he still turned up), i told him i had passed, his bitter face and reponse of amumbled "okay" before driving off was the icing and cherry on the cake.
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Posted 2 years ago
Mitchel Ford in Tamworth is the worst. We finished 15 min early all the time, no patience of compassion. Stopping the car all the time so he can say same things all over again On my first lesson with my new driving instructor I practised more than I did with him in 10 hours.
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Posted 2 years ago
Paul sangha cringe instructor go’s on his phone during lessons and has no proper techniques and gives no refrence points and finishes lessons 15 minutes early when he charges double what other aa instructors charge not a good instructor he doesnt know what hes talking about and knows nothing about driving
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Posted 2 years ago
Had 2 instructors that would cancel with impunity, any time window before a lesson they liked. Both would make full use of the 48 hour student cancellation window that the AA provides however, your time is worthless and theirs is worth 100% of the overpriced £35/h they charge. Their customer service is absolutely shocking, prices are extortionate and availability is non-existent. Maybe it's just that the profession of 'driving instructor' only attracts braindead washouts with only one skill? F!ck the AA
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Posted 2 years ago
I was given an instructor called Paul. I only stuck with him for 2 lessons which were both 2 hours long. On the morning of each lesson he was late and by the time he had driven me to a location it was 10am. By the time the lesson finished he cut it short for 15 minutes early which I paid for lessons for 9.30 to start and 11.30 to finish which wasn’t the case at all. During 1 lesson he told me to me a u turn on a dip road which went down hill slightly then up hill. As I came out the road again to turn right bearing in mind I checked all the mirrors and there was no cars coming either way I had got onto the road again then there was a car coming to the left which slowed down to let me go. Paul got snappy and told me to pull up on the left which I did. He then had a go about me not checking the mirrors which I did before hand. I thought it was really unprofessional of him the way he had a go I wanted to end the lesson there and then. I’m a natural worried learner which I’m sure most Learners can relate too. I have not been back since I have now found a decent instructor who is calming and more compassionate.
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Posted 2 years ago
I have taken 8 lessons from AA driving school. The instructor Monowara Chowdhury is worst instructor. She just doing time pass and tries to make you not fit for driving so that you will come to her for many more lessons, that way she can earn more money from you. She asked me to not book through AA and offered her personal bank account details to transfer money directly to book lessons. She and AA both are waste. Don’t waste money and time with AA. For sure you will loose your driving confidence if you land here with AA.
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Posted 2 years ago
My instructor Mr. Karim (Leicester) cancelled on me less than 24 hours before the test without prior notice, causing me to lose my test date and fee. He raised his voice at me and asked me to go to the police station if I wasn't happy with his opinion. Didn't do his penultimate lesson and didn't refund. Complaints team said they couldn't do anything as I had no evidence. Terrible. I would never recommend AA
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Posted 2 years ago
I booked my daughter 10 hours of driving lessons. The first instructor cancelled. Then booked another instructor who didn’t turn up and sent me a message saying “you may have cancelled it please check”. I think I’d know if I’d cancelled a lesson. I’m not impressed at all. The customer service has been good and my refund is being processed. But I don’t recommend
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Posted 2 years ago
I’ve had a horrible experience. I texted them a day before the class that I tested positive for COVID and I would rather reschedule to not put the instructor at risk. They told me it’s too late and I will be charged anyway. Absolutely ridiculous. The instructor was rude about it too. Avoid at all cost. I would never trust them again.
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Posted 2 years ago
the instructor is not patient and not professional. cancel classes 10 min before the class several times. my suggestion is to avoid aa driving school.
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Posted 2 years ago
Do not use. My sons driving instructor has taken his money without providing any lessons. We’re trying to get the money refunded.
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Posted 2 years ago
Do not use!!!!! He failed to show up for my brothers test resulting in him not being able to do his test. He then went on to ignoring our calls and messages.
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Posted 2 years ago
First instructor, Awais Maqsood let me down and cancelled the lesson the week before my test and wouldn't give me a lesson before my test, which I narrowly failed. James Cuerden agreed to do my test today and then didn't turn up! He said I hadn't booked the time but he did it for a previous test that was cancelled, so I assumed he would again. He didn't contact me to see why I hadn't booked it either. Absolute waste of time and money! I won't use AA again.
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Posted 2 years ago
Instructor strings out learning to secure more lessons, no reply from customer services, and now have to report for not refunding outstanding balance in account. Do not use this company
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Posted 2 years ago
Had an absolute awful experience that completely put me off learning to drive for years with an AA instructor - I feel that I can only talk about it now. He was terribly angry and would constantly (while I was driving) reach over and beep the horn at other drivers whilst swearing at them and flipping them off. I was already terribly nervous so this completely set my nerves on edge. It escalated on my last lesson - my instructor decided to confront a van who was parked on double yellows (but didn’t obstruct us whatsoever) and told me to stop the car in the road. The van driver and my instructor proceeded a verbal fight, at one point escalating to my instructor unbuckling his seatbelt - to which I asked him ‘please don’t get out the car’. Eventually they stopped fighting, and as I was moving the car off to drive, the van driver appeared and revved the van at me and cut me off, forcing us to slam the emergency brake. I hated my experience with the AA, and specifically with this instructor. As an already nervous girl driver, I felt his anger and road rage escalated situations and put me at risk. I am sad that I didn’t report it when it happened, as I was worried and thought this was normal. But will never use the company for anything.
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Posted 2 years ago
I have my test coming up next week and since my instructors car broke down he asked me to call and arrange for another car/instructor but when I spoke to them they asked me to cancel my test(and wait for another 8 months to book test) instead of helping me find another instructor.Very unprofessional please do not rely on AA
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Posted 2 years ago
Booked and paid for lessons, but the instructor ran away with the money and cut off all contact! AA customer service were'nt much help.
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Posted 2 years ago
The AA Driving School is rated 4.1 based on 1,389 reviews