The Derma Company Reviews

Name: The Derma Company
Address: 365 Luton Road, Harpenden, Hertfordshire
Rating: 4.96

5.0 Rating 2,856 Reviews

99 %

of reviewers recommend The Derma Company

5.0

Based on 2,856 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The Derma Company:

The Derma Company offers a carefully curated selection of topical skincare, nutritional supplements & mineral make-up. With over 20 years experience in the industry this family-run business has customer service at it's heart.

You can get in touch for FREE skincare consultations with the expert team to help pick the right regime. No upselling, just genuine, impartial advice.

Most products are kept in stock available for next day delivery, a select few take a little longer to offer the best possible shelf-life. FREE DPD UK mainland shipping on orders over £50.

All products are brand new, genuine & authorised for sale.

Visit Website

Phone:

01582 808829

Email:

shop@thedermacompany.co.uk

The Derma Company 5 star review on 31st August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used derma company a few times and every time been absolutely brilliant. The product always arrive before the arrival date and their communication is great. Highly recommend”

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Posted 3 years ago

“Happy with the product as always, box was a bit squashed. I really think posting out to customers is a very good opportunity to pop in some samples of other products that may suit. I bought environ from a leading competitor website because they used to pop in 3 or 4 samples (some of which I went on to buy full size) in the past. It made me look forward to the delivery all the more. Maybe The Derma Company could do this too.”

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Posted 3 years ago

Hi Claire Thanks for your feedback, I'm sorry to hear your product had a little bit of a rough ride in transit. We try to keep our packaging to a minimum & paper-based to reduce our environmental impact. When ordering a single small item we pack these in a paper-fill envelope, which usually has adequate protection. We really would love to include more samples in orders placed for the Environ range but sadly in the last couple of years, Environ has stopped producing the sample sachets that used to be available for a small selection of products from the range. Therefore we have now run out of these sample sachets. We did previously include these in all orders placed. From time to time we may be supplied with a small quantity of larger premium samples, these are usually 5ml (as opposed to the 1ml sachets). When they are in stock these will be automatically added to your order. However, due to the large volume of orders processed we seldom have stock of these as the small supply provided outstrips our demand. Please pop a note on your next order if you would like samples included & we will do our best to include something appropriate, it may be from another brand though. Erin, Customer Care

Posted 3 years ago

“Have been getting this product from here since lockdown when salons were closed. Best priced always come on or before stated time. Would recommend never have any problems.”

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Posted 3 years ago

“Fantastic, speedy service. Great advice and product info given. Very happy customer who will be returning!”

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Posted 3 years ago

“Very happy with customer support and fast delivery ❤️Thank you”

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Posted 3 years ago

“Really happy with my order, the customer service was amazing and my order arrived the next day without me even paying for next day delivery!!”

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Posted 3 years ago

“Kept up to date from order to delivery. Amazing prices and super fast delivery!”

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Posted 3 years ago

“Very good service. Delighted with the speed of my order.”

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Posted 3 years ago

“Great service thanks”

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Posted 3 years ago

“First time I have ordered from The Derma Company very professional ensuring I was using the correct treatments and very quick delivery. I have already placed another order and will be ordering again!!”

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Posted 3 years ago

“Wouldn’t hesitate to use this company again! Fast and efficient service and excellent communication.”

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Posted 3 years ago

“Great choice of products Quick delivery”

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Posted 3 years ago

“Excellent choice price delivery and packaging. Will be re ordering Rebecca”

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Posted 3 years ago

“Delivery so quick thanks”

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Posted 3 years ago

“Always an excellent service and quick delivery”

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Posted 3 years ago

“Excellent products & service.”

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Posted 3 years ago

“Everything done by the book .product use checks etc .very good company”

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Posted 3 years ago

“After a couple of days using the Sebu wash it’s quickly improved my blemishes! I love it! Great company, speedy delivery and support checking in on me making sure I’m using the right products. Will order again xx”

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Posted 3 years ago

“ı am very happy because very fast delivery”

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Posted 3 years ago

“Whilst I want to support my local salons that sell the Environ products I use, can’t justify their markup price especially at the moment whilst cost of living so high. I found Derma Company online and had a good chat with them. Very helpful and went through what I needed. Prices spot on. Very impressed and my order arrived within two days. Highly recommend this company and will be using them from now on.”

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Posted 3 years ago

The Derma Company is rated 5.0 based on 2,856 reviews