The Dog Line Reviews

Name: The Dog Line
Address: U2 / 41 Holder Way, Malaga, Perth, Western Australia
Rating: 4.89

4.9 Rating 1,295 Reviews

98 %

of reviewers recommend The Dog Line

4.9

Based on 1,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Dog Line:

Since 2003, The Dog Line has been dedicated to helping dog owners tackle behavioral challenges and build stronger connections with their pets. What started as a personal mission to find a solution for my son’s dog has grown into a trusted resource for thousands of owners, offering safe and effective training tools like our Dog Line collars.

Visit Website

Phone:

1300 843 364

Email:

helpdesk@thedogline.com.au

Location:

U2 / 41 Holder Way,
Malaga,
Perth
Western Australia
6090

Write Your review

Tell us how The Dog Line made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Dog Line 5 star review on 29th April 2025

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My collar arrived finally after an issue with Australia Post. The DogLine adjusted our rental period because of the delay and I am very impressed with their customer service. Thank you.”

Helpful Report

Posted 9 years ago

Thanks for the positive feedback, Andrea. We appreciate your patience and time extended for us. We are doing our best to provide quality service to customers like you. Til our next transaction. Cheers! -Colin

Posted 9 years ago

“Purchased a collar for our over enthusiastic kelpie, but lost it. We take him out riding with the horses Sportdog collar gives control off the lead.”

Helpful Report

Posted 9 years ago

“Have just received additional collar for our containment fence system. Gret service, prompt postage. The containment fence system is the best thing I have ever done for my dogs. My Staffy is an escape artist but I can now leave him at home and feel secure doing so.”

Helpful Report

Posted 9 years ago

“What a blessing! Our dog has been barking madly for months on end. We've tried every type of collar on the market and this one actually works on a stubborn and headstrong Border Collie!”

Helpful Report

Posted 9 years ago

“Excellent support, great range, fast delivery. Would definitely recommend them. Was directed to them by my dog trainer. He had a good experience with them.”

Helpful Report

Posted 9 years ago

“As always great service and great product Christine Stiles”

Helpful Report

Posted 9 years ago

“I was reluctant to use a shock collar, but having two Rottweilers on a large property, with selective hearing & a young dog recently purchased with very little training, this unit has been amazing, it has stopped one dog from chasing Roos & assisted in the training of our young dog, with very limited discomfort. I would recommend this unit for anyone with stubborn dogs, to assist with training, used in the right way, it saves a lot of stress to both dog & owner.”

Helpful Report

Posted 9 years ago

“Very helpful and very fast”

Helpful Report

Posted 9 years ago

“Very prompt...good information with purchase.”

Helpful Report

Posted 9 years ago

“Excellent service and an excellent product.”

Helpful Report

Posted 9 years ago

“Just wanted to say a huge thanks. We bought 2 static collars for our German Shepherds off you only 2 weeks ago and now after only a week of use our neighbours can't believe the difference and keep saying how good the dogs are being!”

Helpful Report

Posted 9 years ago

“Great communiction”

Helpful Report

Posted 9 years ago

“Love the products we have purchased. We had an electric fence installed, great service fast and efficient and Colin showed us to train the dogs on how to use the fence. The barking collar works a treat and keeps the neighbours happy. Thanks for the excellent products. Highly recommended.”

Helpful Report

Posted 9 years ago

“The static shock collar works great thanks :)”

Helpful Report

Posted 9 years ago

“Easy online access to requirements, good variety, easy ordering process and prompt delivery”

Helpful Report

Posted 9 years ago

“I would like to thank Leanne and Colin for recommending the Anti Bark Spray Collar by Petsafe. You don't know how much this helped us big time! Cheers!”

Helpful Report

Posted 9 years ago

“Easy to use website and great description of products. Excellent delivery. My neighbours and I are forever thankful.”

Helpful Report

Posted 9 years ago

“The Dog Line has amazing service and products! It is always a pleasure to do business with them. Thank you, The Dog Line!”

Helpful Report

Posted 9 years ago

“After placing 3 orders for dog i.d. tags on the Friday on-line, I had accidentally cancelled the payment for the first order due to inexperience in online shopping. Colin kindly rang me on the following day (Saturday) and explained that it had not processed and accepted a credit card payment an was able to forward the order on to the tag company. I received the tags within the following week. He also was able to give me a lot of information and recommendations on invisible fencing collars. I will definitely use them again.”