The Great American Homestore Reviews

Name: The Great American Homestore
Address: 5295, Pepper Chase Drive, Southaven
Rating: 4.63

4.6 Rating 2,002 Reviews

91 %

of reviewers recommend The Great American Homestore

4.6

Based on 2,002 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

6629961000

Email:

support@gogahs.com

Location:

5295, Pepper Chase Drive
Southaven
38671

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The Great American Homestore 5 star review on 30th June 2023

Latonda

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The young lady who assisted me upon each of my visits, this past weekend, was amazingly cordial and very knowledgeable about the product purchased. On Saturday, I made two separate purchases. The first one was a mattress for a queen-size bed and a queen foundation. Before leaving the store, she and I had a conversation about the foundations (as I was expecting to purchase two full foundations as well; maybe at a later time). She showed me two full-size foundations that would work for the two full-size beds with rails that I was interested in purchasing. The prices were a steal. Needless to say, I left the store after purchasing the queen mattress/foundation, two full-size foundations and bed/rail sets. After receiving a call on Labor Day that I could pick up the two beds from the warehouse, my husband and I rushed back to the store and purchased with the same salesperson, two mattresses for the full-size beds. As I write this review, I am not looking at my sales receipt; therefore the name of the person is not mentioned. However, I hope that you recognize the potential for greatness in the young woman.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Annette, and thank you for your review! We're very happy to hear that the young lady who assisted you was amazingly cordial and very knowledgeable about the products you purchased. We're also very happy to hear that you were able to find such great prices for the products that you needed! As a local business, we greatly appreciate that you chose to shop with us, and we also greatly appreciate your feedback about how wonderful your salesperson is. We will be sure to pass your compliments on to her, and we will definitely recognize her for her great work! We appreciate you, and we hope you are enjoying your purchases. We'd love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great service!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Delories, and thank you for your review! We're very happy to hear that you had a great service experience when you shopped with us. As a local business, we greatly appreciate that you choose to shop with us, and we appreciate your feedback! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit us again soon!

Posted 2 years ago

“The Salesman was Great and very respectful As well as the warehouse staff when I picked up my furniture”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Jonathan, and thank you for your review! As a local business, your feedback is very important to us. We're very happy to hear that your salesman and our warehouse staff were all great and very respectful. We hope you are enjoying your new furniture, and we look forward to helping you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Did a great job Listen to my needs for a bed to reat”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Edward, and thank you for your review! We're very happy to hear that we did a great job when you shopped with us, and that your salesperson listened to your needs. We hope you are enjoying your new bed very much, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Great store. Professional salesperson not to mention the large inventory of beautiful furniture. My sales person Andrew was very kind and helpful. The only negative is the delivery man who was rude.and seemed angry, at having to move two tables. and the sectuonal did not work for me. Have ordered another one and can hardly wait for its arrival”

The Great American Homestore 5 star review on 7th September 2022

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Evelyn, and thank you for your review! We're very happy to hear that you found Andrew to be very professional, kind, and helpful. We're also very pleased to hear that you thought our store was great with a large selection of beautiful furniture! Your feedback is very important to us, especially since we are a local business. We are very sorry that your delivery person was rude and seemed angry, and that your new sectional didn't work for you. Our team will look into this for you, and will take steps to improve that immediately. We do hope the new sectional that you ordered works well for you. If you need assistance with it when it arrives, please give us a call or contact us through our website and we will be happy to help. We look forward to seeing you again; please stop by and visit with us again soon!

Posted 2 years ago

“I like two things in a business, good prices and good customer service, and let's just say your store has a lot of both, the best in the city of Memphis, thank you.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Danny, and thank you for your review! We're very happy to hear that you found both good prices and good customer service when you visited with us. As a local business, we really appreciate your feedback, and we greatly appreciate that you chose to shop with us. We hope you are enjoying your new furniture, and we would love to help you again. Please stop by and visit us again soon!

Posted 2 years ago

“We were treated very kindly and the store is wonderful!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Kathy, and thank you for your review! We're very happy to hear that you were treated very kindly when you visited us, and that you think our store is wonderful! As a local business, your feedback is very important to us, and we appreciate that you chose to shop with us. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Helpful staff both on the sales floor and in shipping”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that you found our team to be helpful both on the sales floor and in shipping. We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“Efanie our sales lady was patient and professional, even though we thought her name was Ebony. She showed us what we were looking for, and allowed us enough privacy to discuss the purchase without any pressure.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Patrick and Karen, and thank you for your review! We're very happy to hear that your saleslady was patient and professional, and that she showed you what you were looking for while giving you the time and privacy to make a decision without any pressure. This is exactly the kind of hassle-free experience we want each of our customers to have! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“GAH and James were outstanding! Excellent customer service and product quality. Thanks!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that your visit with James at our store was oustanding, with excellent customer service and product quality. As a local business, we greatly appreciate that you chose to shop with us! We hope you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit with us again soon!

Posted 2 years ago

“The salesman was really great. He was very knowledgeable, extremely helpful and friendly. I plan to go back in the near future.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Shelia, and thank you for your review! We're very happy to hear how great your salesman was, and that he was very friendly, helpful, and knowledgeable. We hope you are enjoying your new furniture, and we would love to help you again. We're looking forward to your next visit in the near future. Please stop in and visit us again any time!

Posted 2 years ago

“This was one of the best customer services I have had this year!!! I appreciated the follow up, texts, email confirmation and that they did EXACTLY what they said they would do!!! They did an outstanding job! I would rate it a 10 star if I could! Thanks so much!!!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Tereasa, and thank you for your review. We're beyond pleased to hear that this was one of the best customer service experiences you have had this year! (It's our main goal to provide a service experience second-to-none, and we're happy to have done that for you!) We're very happy to hear that our team did exactly what they said they would do, and sent you follow up texts and confirmations. To hear that everyone did an outstanding job helping you is wonderful! Thank you so much for shopping with us. We hope you are enjoying your new furniture very much, and we would love to help you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“Beyond satisfied with product, sales and delivery. Betty the sales rep did an superb job finding and listening to my needs as well as Zach and Blake with delivery and setup. I couldn’t be happier and the product looks and fits well with my home.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Marcus, and thank you for your review! We're very happy to hear that you are beyond satisfied with the product, sales, and delivery. We're very pleased that Betty did a superb job of listening and helping you find what you need, and that Zach and Blake did a wonderful job with delivery and setup of your new furniture. And we're beyond pleased that you couldn't be happier with your new furniture! We're so happy you are enjoying your new furniture, and we would love to help you again in the future. Please stop by and visit us again soon!

Posted 2 years ago

“Great service as always! Our company will be shopping again!”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Srvs, and thank you for your review! We're very happy to hear that we provided great service, and that your company will be shopping with us again! We appreciate you, and we hope you are enjoying your new furniture. We're looking forward to helping you again. Please stop by and visit with us again soon!

Posted 2 years ago

“Salesman was great, very professional delivery was set and arrived on time”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Robin, and thank you for your review. We're very happy to hear that your salesman was great and that your delivery was on time and very professional. We hope you are enjoying your new furniture, and we're looking forward to helping you again in the future. Please stop by and visit us again soon!

Posted 2 years ago

“Great place to shop, I love our salesperson Kevin. He was the greatest. We will be back and purchase again from Kevin. He was kind, and understanding and I love that he was not a pushy salesperson. Oh I did not see an ad of any kind, I have always noticed the store from the interstate and I have visited the store before, but never made a purchase so I knew when I did make a purchase it would be from your store.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Rufus, and thank you for your review! We're very happy to hear you found our store a great place to shop, and that you loved your salesperson, Kevin. We're very pleased to hear that he is the greatest salesperson because of his kindness, and understanding, and because he was not pushy when you visited us. We're very happy that you stopped by, and we hope you are enjoying your new furniture. We would love to help you again in the future. Please come by and visit us again soon!

Posted 2 years ago

“The Sale person at the store was great allowed us to shop without interruption and the delivery personnel great.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very glad to hear that your salesperson allowed you to browse and shop without interruption. That sounds like exactly the kind of no-pressure experience we want every customer to have during every visit! We're also pleased to hear that our delivery team was great. We hope you are enjoying your new furniture, and we're looking forward to helping you again in the future. Please stop in and visit with us again soon!

Posted 2 years ago

“I had no problem with any personnel. It was frustrating that the mdse was on order so long but that is not the fault of the store. Delivery service guys were super --- and made sure the chairs were placed where we wanted them. Not sure if they work for your store as the truck did not say Great American Home store.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your 5-star review! We're very happy to hear that our delivery team was super and made sure your new chairs went exactly where you wanted them. We work exclusively with Carson Delivery to handle all deliveries. Our close relationship allows us greater oversight and allows us to ensure your delivery experience is one of the best parts of the buying process with us. We are very sorry that your purchase was on order for so long. That sounds frustrating! Our team will look into your situation and take steps to improve that in the future. We hope you are enjoying your new chairs very much, and we hope you'll consider giving us a second chance in the future. We'd love to show you how much better we can do! Please stop by and visit with us again soon.

Posted 2 years ago

“The service was great and the guys were very helpful loading the furniture at pickup”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, and thank you for your review! We're very happy to hear that our service was great and that our team was very helpful with loading up your new furniture when you picked it up. We hope you are enjoying your purchase, and we would love to help you again in the future. Please come by and visit with us again soon!

Posted 2 years ago

“We had an excellent transaction from the moment we arrived at the GAHS in Southhaven. We were greeted immediately upon walking into the store. Explained what we were looking for. Taken to the chair lift recliners. Found actually what we were looking for. The price was within our price range. We had decided to have the chair delivered and setup. The delivery guys were very professional. Setup our chair. Checked to make sure everything was working correctly. This was our first visit but definitely won’t be our last. Totally satisfied with The great American Home Store.”

Helpful Report

Posted 2 years ago

Thank you for shopping with us, Diane, and thank you for your 5-star review! We're very happy to hear that you had an excellent experience that started as soon as you arrived. We're very pleased to hear that our team greeted you upon arrival, listened when you explained what you were looking for, and that you were taken to that section of the store right away. We're also glad to hear that the chair you needed was within your price range, and that our delivery team handled the setup of your new chair very well and made sure that everything on it worked correctly for you. We hope you are enjoying your new chair very much, and we are looking forward to helping you again. Please stop by and visit with us again soon!

Posted 2 years ago

The Great American Homestore is rated 4.6 based on 2,002 reviews