The Home Lighting Centre Reviews

Name: The Home Lighting Centre
Rating: 3.79

3.8 Rating 522 Reviews

67 %

of reviewers recommend The Home Lighting Centre

Company Reviews

Questions

Metrics

3.8

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

Visit Website

Write Your review

Tell us how The Home Lighting Centre made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service, terrible company DO NOT BUY”

Helpful Report

Posted 7 years ago

“This company lied to me about the supply of a light. I was told that it would be with me in 3-4 days and a week later I am being told that it is made to order and they cannot give me a delivery date. USE THIS COMPANY AT YOUR OWN RISK.”

Helpful Report

Posted 8 years ago

“One of the lights was delivered damaged. I got in touch with THLC immediately and despatched an email as advised. Was promised a call back and as yet I have heard nothing. No email reply and no call. Extremely disappointing service”

Helpful Report

Posted 8 years ago

“Lack od detail on lights being sold ie no lumen output or amp rating. Then sent only 2 lamps rather than 3 ordered and paid for then despite 2 phone calls and 2 emails I am just ignored One very dissatisfied customer”

Helpful Report

Posted 8 years ago

“The webpage does not show you the true status of their stock! I ordered a ceiling light, the advert said dispatched within 24 hours. I get a message couple of days later saying that they are going to refund because they are out of stock and don't yet have a replenish date. Meanwhile, their website still says 'dispatched within 24 hrs' for the same item.”

Helpful Report

Posted 8 years ago

“Unfortunately you did not have stock and the product was charged and refunded (I hope) to my credit card.”

Helpful Report

Posted 8 years ago

“Absolutely rubbish you canceled my order without even giving me any kind of reason just that your annoyingly named fulfilment team said no. It would have been nice to have been given a reason or alternative”

Helpful Report

Posted 8 years ago

“Still waiting for the lamp shade!”

Helpful Report

Posted 8 years ago

“Ordered a week ago but still no news on when these will be sent. Sent chase up query but this has still got no response.”

Helpful Report

Posted 9 years ago

“Sold me a light, which was in stock, but then when I was expecting delivery, I was let down being informed that it was now out of stock, and my money would be refunded..... Disappointed.”

Helpful Report

Posted 9 years ago

“Did not say item was out of stock but when I contacted customer services a week AFTER my delivery was supposed to arrive, I was told it was out of stock. Without my consent, my order was cancelled and refunded, even though I wanted the order! So disappointed and this was my first order too. Very bad impression.”

Helpful Report

Posted 9 years ago

“This store does not bother to check their stock or whether products are even discontinued so beware you may be dissappointed when you order a product that they have live in their websit only to be later emailed that it is discontinued.”

Helpful Report

Posted 9 years ago

“Still awaiting delivery!”

Helpful Report

Posted 9 years ago

“My order for two wall lights was accepted and money was taken electronically on 7 October. I then got an email saying the goods were no longer available (with no explanation). It is a week later and I still haven't been credited with the money paid.”

Helpful Report

Posted 9 years ago

“I would strongly advise against using this company. I ordered an £80 light shade that was delivered with rust damage. I sent two emails and called to explain that the item was faulty and that I wanted to return it. Eventually, I received an email asking me to post the item to the address they provided. As you would expect from an online retailer, THLC’s website stated that they would cover the return cost of any faulty goods. I provided evidence (in the form of a receipt) that clearly showed the cost of return postage. Once they received this, they refused to cover any of the return postage cost. In addition, the customer service was abysmal. After lots of chasing from me, they came back stating that the item I returned was ‘flawless’. This definitely wasn’t the case and it sounds like they plan to sell the product to another unsuspecting customer! I’m afraid this is another example of an online retailer you cannot trust. Don’t make the same mistake as me. Mark”

Helpful Report

Posted 9 years ago

“It seems odd to be asked to review an order when I haven't yet had the delivery or any communications yet aside from the initial order confirmation. Update 8-7-14 - still no news on my order (placed on 26-6-14) and no response to an email either so downgraded to very poor.”

Helpful Report

Posted 9 years ago

The Home Lighting Centre is rated 3.8 based on 522 reviews