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The Home Lighting Centre Reviews

3.8 Rating 522 Reviews

67 %

of reviewers recommend The Home Lighting Centre

Company Reviews

3.8

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t normally posts reviews but I want to reinforce what previous posters have written. The light shade I ordered was ‘dispatch within 24 hours’ and it has been a week and no update from the company. Phone number is ring no answer, email sent three days ago no reply. Wishing I’d have read the the reviews before ordering as I would have selected another vendor. I sure hope they fix whatever supply issue they are having! Disappointed and strongly do not recommend ordering from this company.”

Posted 4 years ago

“Still haven’t received my light yet and you asking me to review you”

Posted 4 years ago

“Very disappointed with the service. Products were advertised at a given reduced price online and the order was placed, invoice issued and money taken under the expectation of the products arriving the next day. Then 8 days later we chased up on the order as it had not been delivered only to be advised that they were listed at the incorrect price online and we will not be receiving the lights due to the error made by The Home Lighting Centre. As an individual providing a service to a third party I have been extremely let down and as such will not be using this company again.”

Posted 4 years ago

“Over priced and useless!!! They are great at taking payment for things that are not in stock and waiting 2 days after estimated delivery date to tell you they have only just started to process your order!!! If my order ain’t here by Monday as promised I will be demanding a full refund.”

Posted 4 years ago

“Website reports "in-stock". Order is accepted, payment is taken and then we are informed "items were never in stock" and needed to be ordered from manufacturer who can't provide it for weeks-disingenuous!”

Posted 4 years ago

“Product arrived, but has now developed a fault and is under warranty. No response from THLC and don’t expect they will honour the warranty.”

Posted 4 years ago

“This is a review for items that have still not arrived.”

Posted 4 years ago

“Item is not like the picture and been completely ignored trying to get a refund. Still no reply or refund. Would not use again.”

Posted 4 years ago

“Have not received light yet”

Posted 4 years ago

“I’ve not received the product yet!!!”

Posted 4 years ago

“Still waiting on my purchase from 8 days ago. I had to get in touch with them to find out what was happening twice! Disappointed.”

Posted 4 years ago

“I have been sent this link asking for a review and I haven't even received my order I have emailed company and rung them for a delivery date and they said it would be here today 14th October 2019 I am really concerned as my order is over £150 HAS ANYONE ELSE BEEN IN THIS SITUATION AS I HAVE NO RESPONSE”

Posted 4 years ago

“Ordered light fittings over a week ago. No communication on when they are likely to arrive”

Posted 4 years ago

“awfull, bought floor lamps from them. Which were not cheap, to begin with. Box had been opened before so not as new. Bulbs would not fit in lamps tried 3 different suppliers of bulbs, so unless you can source bulbs as they do avoid. Sent lamps back at cost of £22 no mention of refunding postage, they simply stated lamps work fine, so nothing wrong with them = no refund for the postage. Maybe lights are not something you should buy online.”

Posted 4 years ago

“Scammers. I made a purchase online, the payment went through, and instead of an email confirming the order I received and email telling me I had not completed the purchase. The money had been debited from my account, so I expected a quick phone call to clear it up, instead the insisted the payment had failed even though I can see it on my mobile banking statement. So, I have paid for lights that will never arrive. Scammers.”

Posted 4 years ago

“Ordered Wednesday 17th Not heard since ? Just had to ring to check order Hopefully should get a resolution”

Posted 4 years ago

“On the website the item was showing as in stock, the website accepted my order and my card was debited. I was subsequently contacted and advised that despite this the item would not be available for two months. What a waste of my time, I will not attempt to make further purchases from this company.”

Posted 4 years ago

“The Home Lighting Centre are currently refusing to replace a lamp shade that arrived broken, simply because I did not alert them to the fault within 48 hours of delivery. Very disappointing.”

Posted 4 years ago

“The lights were tiny and were damaged, they took almost 3 weeks to arrive. I have emailed them about a refund and have had no response. Wouldn't use this company ever again.”

Posted 4 years ago

“I ordered 2 x wall lights from here and they were marked on the website as "in stock". Having ordered I forgot about them and then 12 days later realised that they hadn't turned up. Having contacted The Home Lighting Centre I got curt and unhelpful responses and was also lied to about my order being sent when it wasn't. Apparently it states on the website that they are "Usually dispatched within 7 - 10 days" but who on earth takes that long to dispatch orders these days? And regardless it actually took them 14 days to dispatch them, and that was only after I had chased the order up. I'm certain if I hadn't chased it then I would have waited a lot longer. Overall it was a very poor experience, I wouldn't order from them again and wouldn't recommend anyone else does either. There are much more professional companies out there.”

Posted 4 years ago

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The Home Lighting Centre is rated 3.8 based on 522 reviews