The Home Lighting Centre Reviews

Name: The Home Lighting Centre
Rating: 3.79

3.8 Rating 522 Reviews

67 %

of reviewers recommend The Home Lighting Centre

Company Reviews

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Metrics

3.8

Based on 522 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having trouble writing a review as I’m still waiting for my delivery a week later with no communication”

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Posted 4 years ago

“After making a purchase some months ago without any issues I placed an order on 5th May for a wall light. I'm still waiting for the light to be delivered a week after ordering and I'm not at all happy with the customer service. Immediately after ordering I saw that the light was cheaper on another website and submitted a form requesting a price match. On 10th May, having had no response, I called to check status. Light had been dispatched that day but told price match wouldn't be honoured. First of all told that light wasn't in stock on other website (it was) and then told I should have rang with price match request before placing order. Light should arrive today but sorry THLC I'll not be using you again.”

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Posted 5 years ago

“Ordered a light. No confirmation email but payment taken. Had to call them to find out it wasn’t even in stock as stated. Still waiting !!! Fingers crossed I get it!”

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Posted 5 years ago

“The price of my item was great, however the description referred to it as having rainbow droplets. To me that would suggest that the “glass” would be iridescent, therefore I was disappointed to find out the droplets are in fact acrylic with no rainbow effect at all. I guess you get what you pay for - cheap and cheerful”

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Posted 5 years ago

“Terrible they don’t look like the picture every disappointing”

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Posted 5 years ago

“You advertised a light in stock which you didn’t, took the money from my credit card when you knew the supplier never had one and then took a week to refund my credit card”

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Posted 5 years ago

“Lights ordered 20 March still no delivery 29 March after being told delivery today. Waited all day no response.”

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Posted 5 years ago

“ordered over a week ago product has not arrived. Emails not returned to chase for an update. no idea where my product is?????”

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Posted 5 years ago

“My 1 Star is based on a poor goods return policy Box came with some damage & goods not well packed. Luckily they were not damaged. I enquired on how to return the items as the shades were not suitable. They responded requesting me to pay for recoded delivery postage using the same damaged box the goods arrived in. I quote” if box! or goods damaged on receipt of returns. Goods may not be refunded. “ This an unacceptable return policy in this time of internet shopping From my experience return labels are usually included. Very disappointed . I am an honest customer and feel I have not been treated well . It would be nice if customer care rang & spoke to me regards returns . I would prefer to use a study box”

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Posted 5 years ago

“After a week of waiting, my order is still waiting to be sent”

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Posted 5 years ago

“My order was taken and so was payment only to be told 2 days later item was out of stock and no longer available!wouldnt use you again”

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Posted 5 years ago

“Still waiting for item to be dispatched??”

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Posted 5 years ago

“Product not in stock still took payment which was the refunded”

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Posted 5 years ago

“I still have not received my order after calling twice - didn’t arrive last Thursday as promised and didn’t arrive today either. No updates via e-mail. My account that I’ve created doesn’t exist now either despite my confirmation email. Unless this order arrives in next two days I will be cancelling it. Please communicate when this will arrive? Thank you!”