The Home Lighting Centre Reviews

Name: The Home Lighting Centre
Rating: 3.81

3.8 Rating 520 Reviews

67 %

of reviewers recommend The Home Lighting Centre

Company Reviews

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Metrics

3.8

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The price of my item was great, however the description referred to it as having rainbow droplets. To me that would suggest that the “glass” would be iridescent, therefore I was disappointed to find out the droplets are in fact acrylic with no rainbow effect at all. I guess you get what you pay for - cheap and cheerful”

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Posted 6 years ago

“Terrible they don’t look like the picture every disappointing”

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Posted 6 years ago

“You advertised a light in stock which you didn’t, took the money from my credit card when you knew the supplier never had one and then took a week to refund my credit card”

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Posted 6 years ago

“Lights ordered 20 March still no delivery 29 March after being told delivery today. Waited all day no response.”

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Posted 6 years ago

“ordered over a week ago product has not arrived. Emails not returned to chase for an update. no idea where my product is?????”

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Posted 6 years ago

“My 1 Star is based on a poor goods return policy Box came with some damage & goods not well packed. Luckily they were not damaged. I enquired on how to return the items as the shades were not suitable. They responded requesting me to pay for recoded delivery postage using the same damaged box the goods arrived in. I quote” if box! or goods damaged on receipt of returns. Goods may not be refunded. “ This an unacceptable return policy in this time of internet shopping From my experience return labels are usually included. Very disappointed . I am an honest customer and feel I have not been treated well . It would be nice if customer care rang & spoke to me regards returns . I would prefer to use a study box”

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Posted 6 years ago

“After a week of waiting, my order is still waiting to be sent”

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Posted 6 years ago

“My order was taken and so was payment only to be told 2 days later item was out of stock and no longer available!wouldnt use you again”

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Posted 6 years ago

“Still waiting for item to be dispatched??”

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Posted 6 years ago

“Product not in stock still took payment which was the refunded”

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Posted 6 years ago

“I still have not received my order after calling twice - didn’t arrive last Thursday as promised and didn’t arrive today either. No updates via e-mail. My account that I’ve created doesn’t exist now either despite my confirmation email. Unless this order arrives in next two days I will be cancelling it. Please communicate when this will arrive? Thank you!”

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Posted 6 years ago

“Can't review well if you haven't delivered my products yet.”

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Posted 6 years ago

“I can only rate THLC very poor as I have not received my order yet so very frustrating to be asked to give feedback on nothing!!”

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Posted 6 years ago

“I have yet to receive the product I ordered a lifetime ago...”

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Posted 6 years ago

“Item not received”

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Posted 6 years ago

“It still hasn't arrived”

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Posted 6 years ago

“As yet I have not received my purchase.”

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Posted 6 years ago

“Took a week to deliver when it finally arrived they’d put the wrong one in . I’m assuming the colour lights I’d ordered where out of stock so put another in assuming I wouldn’t notice Unfortunately they where to match my dining room and hall way chandeliers so I defo can’t use and paid an electrician two days as they didn’t arrive til late Saturday and then Sunday when we opened box wrong ones Costs more than the lights and still no where further!”

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Posted 6 years ago

“Slow delivery. Misleading information about arrival. When asked to expedite delivery, as it hadn't arrived in time, they wanted to charge extra”

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Posted 6 years ago

“Misleading information about delivery. If you want it on time you have to pay extra, even if they are delayed”

Helpful Report

Posted 6 years ago

The Home Lighting Centre is rated 3.8 based on 520 reviews