The Muck Boot Store Reviews

Name: The Muck Boot Store
Rating: 4.47

4.5 Rating 1,120 Reviews

87 %

of reviewers recommend The Muck Boot Store

4.5

Based on 1,120 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

001 877 215 6778

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The Muck Boot Store 1 star review on 4th April 2024

Marcus

The Muck Boot Store 1 star review on 23rd February 2024

Anita Reid

The Muck Boot Store 1 star review on 15th October 2022

John White

The Muck Boot Store 5 star review on 2nd April 2017

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Muck Boot store (not to be mistaken with the Original Muckboot Company Site) very much underimpressed me with their return policy. First of all, and in contrast to 90% of other suppliers, if you want to return your item, you get charged 15 dollars for the delivery (that's archaic for a clothing/shoe seller which should have a free return policy). Furthermore, if you don't return the items in their undamaged, original packaging, they charge a restocking fee of 30%. This wouldn't be a big problem, if they would ship the items with an additional outer box but they just wrap it in flimsy plastic that cannot be reused. Thus, if you want to avoid possible restocking fees, you have to buy your own wrapping/box at additional costs. Although they do price matching, I will never again order through this website due to their horrible return policy.”

Helpful Report

Posted 8 years ago

“I Have Cold Feet About The Muck Boot Store, I Purchased The Artic Pro Boots, Went Out To My Tree Stand First Day Of Hunting, In Two Hours My Feet Were Getting Cold, The Temp Was 27 F , These Boots Boast A Comfort Range Of _ 60 To + 30, My Feet Were Cold At 27 Degrees , The Boot Store Will Not Take The Boots Back, Dave,”

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Posted 8 years ago

“Boot tore within a month of purchase while putting on”

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Posted 8 years ago

“credit card charged and no goods yet delivered!”

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Posted 9 years ago

“I purchased boots on line and wore them once and they did not fit correctly and hurt my feet. I tried to exchange for a larger size and was told no because I wore them. I was told I should have wore them for 10 mins in my kitchen. I never heard of such a thing. I've purchased boots from other company's and have always been able to return the boots. I will never purchase anything from your company again.”

Helpful Report

Posted 9 years ago

“Your product stands for itself, but we r very upset withour purchase. My husband purchased boots for my son for christmas which ended up not being the proper size. He called back and was informed just to put the boots back in the box and put the address label which came with the boots back on the box for shipping leaving us without a receipt for shipment. Ups come to our location and take several boxes a day and leaves no recept. Also our credit card was stolen so we had to get a new one since this happened which he called twice and gave all the info and we still havent received a credit. We purchased these boots to replace the others due to the fact winter is half over and my son needed boots. We feel that this is unacceptable and if it was up to my husband, we would not have purchased these nor purchase ever again.”

Helpful Report

Posted 9 years ago

“It took over 2 weeks to get a refund after the returned product had been received by the company. There should be some clarification around the difference between muck boots and muck boot company .com as it made it very difficult to exchange the product when I ordered the new pair of boots from a different company than the original first pair I was returning.”

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Posted 9 years ago

“My husband loves his Woody Elite Boots. For Christmas I purchased the Arctic Pro Boot. He tried the boot on Christmas morning and said he needed a size larger. I repackaged the boots with all of the paperwork and had them mailed back within a couple of days. Today I received a e-mail with photos stating the boots were worn and dirty. That is total BS! They say the cannot accept my return and give no further comment. So I guess they keep my return and I pay for two pair?! DO NOT BUY FROM THIS COMPANY!!!”

Helpful Report

Posted 9 years ago

“I was very disappointed in my second pair of boots. I wear a 71/2 shoe and they told me to order a size 8 which were to wide and to big . I need a new pair I have had my muck boots for 18 yrs and they are worn out and would love to have another pair.I love those boots !Maybe someone can help order one that will fit. Thank You.”

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Posted 9 years ago

“Your customer is poor.”

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Posted 9 years ago

“I tried the boots on in the house and walked around a bit they seemed fine... took my dog for a walk and they rubbed my ankles too much to wear again. I called and tried to return them and was told I couldn't because I had worn them. Terrible customer service for a huge brand name!”

Helpful Report

Posted 9 years ago

The Muck Boot Store is rated 4.5 based on 1,120 reviews