The Muck Boot Store Reviews

Name: The Muck Boot Store
Rating: 4.49

4.5 Rating 1,113 Reviews

87 %

of reviewers recommend The Muck Boot Store

4.5

Based on 1,113 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Phone:

001 877 215 6778

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The Muck Boot Store 1 star review on 4th April 2024

Marcus

The Muck Boot Store 1 star review on 23rd February 2024

Anita Reid

The Muck Boot Store 1 star review on 15th October 2022

John White

The Muck Boot Store 5 star review on 2nd April 2017

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive my boots ,stolen”

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Posted 6 years ago

“Make sure you try on your boots in a clean white room with nothing able to touch them. I tried on my boots and needed to exchange them since they rubbed my heel wrong. However they wouldnt let me exchange the brand new boots because I got a little dust on the bottom while trying them on. A huge waste of money since they do not stick by their guarantee!”

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Posted 6 years ago

“Recently purchased pair of Arctic Sport boots to replace pair of Arctic Pros that failed prematurely. Developed a deep leaking crack along flex seam over top of insole which made boots unusable. This happened after reasonably light use. Tried to contact Muck Boot Co. to see if a repair or replacement might be available. Received no replies. Disappointed in customer service at least.”

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Posted 6 years ago

“No sizes fit me. Ordered a 10 and was too small. Ordered an 11 and was too big. Paid so much money to ship back and forth because I live in Hawaii. You need to do half sizes!”

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Posted 6 years ago

“Toooooooo expensive, too tall. Not worth the rediculsly high price tag”

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Posted 6 years ago

“Delivery service is dreadful. Been waiting well over a week for two pairs of boots that I bought directly from muck boot company. UPS brought boots to house twice without leaving in safe place or with a neighbour,despite asking them to. I'm at work most days.I asked MBC to cancel the oder but they would not contact UPS. Customer services do not care or answer the phone. Will never buy from them again”

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Posted 6 years ago

“Well I have literally had my boots for not even two months and my feet are wet everyday and they are falling apart, I can send pics upon request. I am really sad, for one, I spent all this money on rain boots, two ... They are coming apart in less than two months”

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Posted 6 years ago

“No where on the website does it say that you are paying in American funds. You also have to pay duty fees when shipping to Canada. It’s a rip off.”

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Posted 6 years ago

“I can't rate the muck boots because I still have NOT RECEIVED THEM.”

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Posted 6 years ago

“These are not the insoles that originally came in my Wellington’s.”

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Posted 6 years ago

“I ordered the black/jade women’s hale boots and they looked nothing like the picture! They were supposed to be teal/blue and they are green! Very very disappointed!”

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Posted 6 years ago

“This is the worst online shopping experience I ever have encountered. Shipping took three weeks, and customer service adopted a "washing of the hands" attitude. The boots looked like cheap knock-offs, and they did not have a quality "feel" to them once I tried them on. In addition, the materials were obviously of poorer quality than the materials used on boots of just a few years ago. The Muck Boot Store provided a UPS return label; it then charged $15 for the privilege of returning substandard merchandise. Everyone also should read the most recent Amazon reviews about the poor quality of these boots.”

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Posted 7 years ago

Joseph, We are sorry to hear that your shopping experience was not a great one! We would love to make it right. Return Shipping- this fee is only charged if the return label is used for a refund. Exchanges are free of charge. Shipping time- I did check your tracking number to see what the delay was. Unfortunately, the storms in the North West delayed your shipping time as UPS suspended service in the dangerous weather. I do hope this clears up any confusion. Please contact us with any concerns, we are always happy to resolve any issues.

Posted 7 years ago

“It might improve if you ship my boots!”

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Posted 7 years ago

Dale, Thank you for taking the time to leave a review. It was a pleasure speaking with you today as well. We hope that since we have rectified the situation you will be able to revise your review once you receive the boots. Thank you! -Muckboots.com

Posted 7 years ago

“I called the store for help and I told them that I have large ankles and lower legs and maybe the boots would be too tight..She suggested roll them down and that would stretch them...I rec'd the boot on time and everything went to put them on and no way so I have done what she suggested by rolling them down and to date I have not been able to get them on my feet..”

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Posted 7 years ago

“The Muck Boot store (not to be mistaken with the Original Muckboot Company Site) very much underimpressed me with their return policy. First of all, and in contrast to 90% of other suppliers, if you want to return your item, you get charged 15 dollars for the delivery (that's archaic for a clothing/shoe seller which should have a free return policy). Furthermore, if you don't return the items in their undamaged, original packaging, they charge a restocking fee of 30%. This wouldn't be a big problem, if they would ship the items with an additional outer box but they just wrap it in flimsy plastic that cannot be reused. Thus, if you want to avoid possible restocking fees, you have to buy your own wrapping/box at additional costs. Although they do price matching, I will never again order through this website due to their horrible return policy.”

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Posted 7 years ago

“I Have Cold Feet About The Muck Boot Store, I Purchased The Artic Pro Boots, Went Out To My Tree Stand First Day Of Hunting, In Two Hours My Feet Were Getting Cold, The Temp Was 27 F , These Boots Boast A Comfort Range Of _ 60 To + 30, My Feet Were Cold At 27 Degrees , The Boot Store Will Not Take The Boots Back, Dave,”

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Posted 7 years ago

“Boot tore within a month of purchase while putting on”

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Posted 7 years ago

“credit card charged and no goods yet delivered!”

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Posted 8 years ago

“I purchased boots on line and wore them once and they did not fit correctly and hurt my feet. I tried to exchange for a larger size and was told no because I wore them. I was told I should have wore them for 10 mins in my kitchen. I never heard of such a thing. I've purchased boots from other company's and have always been able to return the boots. I will never purchase anything from your company again.”

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Posted 8 years ago

“Your product stands for itself, but we r very upset withour purchase. My husband purchased boots for my son for christmas which ended up not being the proper size. He called back and was informed just to put the boots back in the box and put the address label which came with the boots back on the box for shipping leaving us without a receipt for shipment. Ups come to our location and take several boxes a day and leaves no recept. Also our credit card was stolen so we had to get a new one since this happened which he called twice and gave all the info and we still havent received a credit. We purchased these boots to replace the others due to the fact winter is half over and my son needed boots. We feel that this is unacceptable and if it was up to my husband, we would not have purchased these nor purchase ever again.”

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Posted 8 years ago

The Muck Boot Store is rated 4.5 based on 1,113 reviews