The Toolpost Reviews

Name: The Toolpost
Address: Unit 7,Hawksworth,Didcot,Oxfordshire, Oxfordshire
Rating: 4.81

4.8 Rating 2,157 Reviews

96 %

of reviewers recommend The Toolpost

Company Reviews

Questions

Metrics

4.8

Based on 2,157 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01235511101

Email:

sales@toolpost.co.uk

Location:

Unit 7,Hawksworth,Didcot,Oxfordshire
Oxfordshire
OX11 7HR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as described... very prompt delivery. Thanks...”

Helpful Report

Posted 4 years ago

“Great item very good value for money with a high quality leather sheath too. Razor sharp and well made. Quick dispatch ferry happy.”

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Posted 4 years ago

Thanks for the kind words - the team here work hard to get products booked, packed and shipped as quickly as we can, which is impressive for a small team. We hope to help again in the future. Kind regards, Felix General Manager @ The ToolPost

Posted 4 years ago

“So fast shipping. Communication was great.”

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Posted 4 years ago

“Everything was excellent from browsing the site to the quality of the tools except the price of delivery.i can’t see why you should pay the same price for delivery of a 2kg parcel as you would a 20kg parcel,sorry to be negative because other than that the service was excellent”

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Posted 4 years ago

Thanks for taking the time to feedback and we're glsad everything arrived safely. Just for openness and honesty, the reason for the flat rate shipping tiers is because that's how couriers opperate - to them it is still a 'parcel' which an individual is able to handle on their own, hence the price being fixed up to 30KG. It is still a booking, an allocation, a collection and a delivery. Since it is domestic delivery (rather than by air), it costs them the same to transport a buffing wheel as it does a small lathe and so it costs us the same too. I hope that helps clarify things. Thanks again for the positibve feedback, which has been passed on to the team :)

Posted 4 years ago

“Excellent service - wood arrived the next day, very well wrapped. I will definitely use The Toolpost again.”

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Posted 4 years ago

“As usual, a very helpful and quick service. The first place to go for all my woodturning orders”

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Posted 4 years ago

“Easy to use. Quick and efficient.”

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Posted 4 years ago

“Easy to order from, great products and speedy deliveries”

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Posted 4 years ago

“I've bought a number of products from toolpost at very reasonable prices and delivery has been fairly quick each time. I'm very happy with the quality of the products and I would definitely recommend them to others (Woodcarver) .”

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Posted 4 years ago

“excellent product delivered as promised good value for money”

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Posted 4 years ago

“Good stock, personal service, quick delivery and competitive pricing”

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Posted 4 years ago

“Great to deal with, order on line with ease, quick to dispatch, quality of product better than expected, will definitely use them again.”

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Posted 4 years ago

“Knowledgeable staff still took the time to check my request as the photo didn’t match what I wanted. I was sent my item almost straight away and so within 2 days of my enquiry I was using the adapter. Thank you”

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Posted 4 years ago

“The Bead Forming Tool arrived on time as promised, well packaged and clearly addressed. The tool looks to be just what I wanted. The tool was a good price but I do think the postage was rather expensive.”

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Posted 4 years ago

“Delivery and product were excellent, I would have rated 5* but for delivery charges, as I expect delivery to be free when I spend say 30 pounds or more as is now normal with other suppliers. The delivery charges make the toolpost rather expensive. Additionally there goods were delivered in cardboard box that was at least 5 times bigger than was necessary and this then had to be packed out with plastic bubble wrap and paper, what a waste and I had to get rid of this excess packaging.”

Helpful Report

Posted 4 years ago

Good morning and thank you for your feedback - we're glad everything arrived safely and quickly. I think it is worth saying that free delivery on a £30 order would actually lose us money (ultimately putting us out of business and thus of no service to anyone) - we all have to protect margins to cover salaries, rents, business rates and also the very charges which we incur for shipping, on which we make a nominal ammount to cover time for staff to pick, pack, book and ship the items. I also appreciate that packaging can sometimes appear to be overkill, however we recycle 95% of all packaging we receive to reduce wastage and as a result sometimes we use a lager box than neccessary - this does not affect the shipping cost, since ANY UK order upto 30kg is charged at a flat rate of £7.85 for next day courier/tracked delivery - we believe this is fair and reasonable. The alternative is to provide free shipping and increase product prices, but we don't believe this is fair or honest. The cost of shipping has to be covered somewhere in the system, and we feel this is the most open way of doing so as a retailer (manufacturers obviously have more room to play). Thanks again and we hope to be able to serve you again in the future.

Posted 4 years ago

“Really fast shipping to Germany, arrived in just a few working days. Price was ok”

Helpful Report

Posted 4 years ago

“The service was great. Product is as described. I had the product shipped to Canada. It was shipped on July 4th from England and Arrived July 5th at my home.”

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Posted 4 years ago

“I needed a 1 inch x 8 TPI tap and Toolpost had a Beall spindle tap, just what I wanted, at a very good price so I ordered it. My tap was delivered the next day and arrived well packed. I was kept well informed on the progress of my order, excellent service. I will buy again from Toolpost and can recommend them to anyone.”

Helpful Report

Posted 4 years ago

“The goods were delivered a month after I placed the order. I also did not receive an order confirmation when placing the order for some reason so was not sure if I had placed anything anymore, especially since nothing arrived. Possibly just a glitch as I have the impression normally service is pretty good.”

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Posted 4 years ago

Thank you for sharing your feedback. We appreciate that at times delays can be frustrating - unfortunately in this instance we were awaiting the good from the manufacturers in the USA whom were also awaiting some items from further down in the supply chain. With regards to order confirmations, you should have definitely received one of these the moment you placed your order - at times these can find their way to junk or spam folders. If you ever have any worries or concerns or would like to be updated on your order, we are always here to respond to emails and calls. Thanks again for shopping with us and we hope you enjoy your purchases.

Posted 4 years ago

“Great service, communications spot on, would order from them again.”

Helpful Report

Posted 4 years ago

The Toolpost is rated 4.8 based on 2,157 reviews