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The White Company Reviews

2.3 Rating 231 Reviews

30 %

of reviewers recommend The White Company

Company Reviews

2.3

Based on 231 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read The White Company Reviews

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 5 star review on 6th July 2023

The White Company 1 star review on 4th December 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered my goods 210 days ago. Received confirmation the next day but the delivery company had no trace of it. Queried this with White Co on their site after trying to call & asking for a call back which never happened. The only response was an email saying they has received my returned goods & that they would refund my money within 5 days. Messaged them again more than once to query this but still no response. I will never buy from them again!”

Posted 3 years ago

“I was given a tracking number the day after ordering. Two weeks later the courier has not received the item. A chasing 'phone call - I am given a delivery date. No delivery and phone call to courier reveals that they still have not received my item. I have emailed for refund but no response.”

Posted 3 years ago

“Seriously I have ordered from the White Company over the years many various items, they have all arrived within time. Packaged very well. Only once have I returned a item and I had no problems with the refund . The quality is high end and I can recognise the White Company style with ease. I love it, it’s easy to wear, to use and loaded with class. I’ve read the low star reviews and I am seriously amazed we are talking about the same company. So I’ve written to defend.”

Posted 3 years ago

“I am waiting for a refund of £130 since 8 October I've emailed, tried to call and even sent a letter to Ms Rucker which was followed by a very apologetic telephone call from someone in her behalf and then nothing.Ive tried calling the number several times in the last few days but constantly getting an answer phone. I will never use The White Company again. They are a disgrace..just dont use them !”

Posted 3 years ago

“Ordered goods on 27th November. Received notice my purchases would be delivered 1st December. Nothing arrived and despite phone calls, emails and chat line I am no further forward knowing when anything will arrive. One of the items was a birthday gift which is now too late. Unfortunately I placed a second order on 30th November, obviously not knowing the issues with this company, and again no idea when it will be delivered. Usual excuses - COVID and Christmas !! Ordered goods from John Lewis 5th December and already know the purchases will be here tomorrow. I will never order from White Company again and no doubt obtaining a refund is going to be a nightmare. I would also give 0 star if it was possible.”

Posted 3 years ago

“Worst service ever. I ordered a pair of cashmere socks (£64 incl. postage). After 3 days still hadn't been despatched and I heard from a friend that her order took 3.5 weeks to arrive, so I was nervous and called them to cancel. My "query", as if it was ridiculous, had to be referred to the "team leader". Was given the third degree questioning as to why I wanted to cancel. The best the team leader could do was look into it further and respond by email. I asked how long I would have to wait for their decision. "48 hours". So I tried Chat - with Ronaldo. He seemed perfectly nice and polite. After 27 minutes - see screenshot - he finally said it was cancelled and gave me a ticket number. Said refund would be PROCESSED in 3 - 5 days. That's going to mean at least a week until the money is back in my account and I'm not holding my breath. I am only awarding one star because there is no option for no stars.”

The White Company 1 star review on 4th December 2020

Posted 3 years ago

“Awful company to work for the managers are terrible and abusive unless your from the EU you will not be accepted the morning shift managers are most definitely racist the training is rubbish and there targets unrealistic I have never worked in such an environment it was like working in the 1960s being subject to there obvious racism my advice look for different employment if you want to maintain your mental health and dignity!!!!!!!!!!!!!!!!”

Posted 3 years ago

“Half an order, 5 phone calls several online chats ended abruptly, still no completed order, no follow up emails. I am £52.70 out of pocket, this is my hard earned money. You may not think this is a lot but me it is. I shall not be buying from you anymore.”

Posted 3 years ago

“I ordered some wrapping paper, gift tags and some tree decorations, Order arrived in good time, but packaging was awful. Someone had flattened a normal cardboard box, put my items inside and cello taped the edges together, no protection at all. One item was missing. Called customer services, waited 30mins for an answer. Was told the item would be replaced. A couple of days later got a parcel from them with the wrong item in it. Tried to call, but phones weren't working, so I emailed instead. Got a response this evening to advise me that the item was out of stock and discontinued, no mention of a refund. Called customer service tonight, on hold for 80mins! Gave up in the end and used the live chat feature, which only took 30mins! Awful customer service, I won't use them again.”

Posted 3 years ago

“The customer service with this company is a joke!After 2 attempts to get my order delivered I give up,they haven’t a clue what they are doing and tell lies to cover their backsides.They have lost a longtime customer and I def won’t be recommending them!”

Posted 3 years ago

“UNACCEPTABLE! I placed an order for a gift and paid for overnight shipping. I received an email stating that I returned it and would receive a partial refund. I didn't return something that hadn't even arrived yet. The gift is late and I want a FULL REFUND OF $74.00 or my attorney will be the next phone call.”

Posted 3 years ago

“This company is ridiculous. I have ordered a pillow on the 27th of November that cost £45!!! I paid for a regular delivery 3-5 days, and almost a month later I have yet to receive the pillow. In the meantime, I have moved to a new home, called the customer service and they won't change my address even though the pillow hasn't been dispatched yet. They suggested having the pillow deliver to the old home, and if I can get hold of it, call them back and let them know that the pillow has been lost. This is utterly ridiculous. £45 for a pillow and they can't even change the address!!!!”

Posted 3 years ago

“Hello there, I just recieved a robe I ordered online. Unfortunately the quality is poor for the price. It just seems like a cheap robe that definitely didn't cost 104 euro. The pyjamas I ordered are great quality.”

Posted 3 years ago

“Clothes are way to over priced, even on sale. Would never give them my money. RIP off. Some of the clothes on sale looked like they were worn. And even the sale prices are high”

Posted 3 years ago

“absolutely adore this company. Ordered quite a bit last christmas and have done so again. Love thier pjs atm. Kids stuff is beautiful too. Never had problems with an order or delivery times. Although expensive they are worth it. hoping they bring the same wrapping paper out this year,its quality.”

Posted 3 years ago

“Had quite a few purchases from these now and theve never failed me.Although its expensive the quality of thier products is reflected in the price.Will continue to use.”

Posted 3 years ago

“Sent back 1 month ago (30 days) a £75.00 item of clothing, poor quality, included the Hermes tracking proof of sending, 30 days later, 6 e mails all promising to escalatd the issue, phones not answering and no sign of a refund. We are initiating a CCJ in the small claims court which is dealt with at Rushton. It has crossed our mind, is White Company in trouble, hence withholding refunds.”

Posted 3 years ago

“Got a generous gift card, but honestly, I had no idea what to buy there because it’s a store full of overpriced and low quality items. Ordered bed linens now on sale, which are still more expensive than similar quality in other stores. Wish I got a gift card from John Lewis or Amazon instead. I would have had much more joy spending the value there. Let’s see how long delivery takes. Don’t expect much looking at the reviews.”

Posted 3 years ago

“I ordered a dress from the White Company so when I received an email telling me it was on its way via HermesI was delighted. It said I could track it on the Hermes website. When it hadn't arrive after 8 days, I did track it only to find and I quote ' We're sorry your parcel has been delayed, we'll have it on the move in the next 24hours'. After four days it still hadn't arrived so I rang the White Company only to be told it was lost and offering me a refund. An hour later I received an email from White Company saying and I quote ' We're sorry that these items weren't suitable this time', suggesting I had returned them. Clearly this is not the case. I am surprised they are using Hermes as they do not have a good tract record for safe delivery.”

Posted 3 years ago

“I ordered 2 white pjs offered with a 20% sale code which was accepted however at the end of checkout the code due of $43.60 was never applied. I requested it be applied to my paypal as a credit and the answer 5 times was no. That I needed to either return the 2 pjs or order a new piece of clothing and get the discount. A true bait and switch. Never ever again will i order from this company.”

Posted 3 years ago

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The White Company is rated 2.3 based on 231 reviews