The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.07

2.1 Rating 281 Reviews

26 %

of reviewers recommend The White Company

2.1

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd January 2025

Debbie

The White Company 4 star review on 28th December 2024

Sue

The White Company 1 star review on 3rd December 2024

Al T

Anonymous

Anonymous // 01/01/2019

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“Vile customer care, appalling stock updates on their website. I feel cheated, the company gladly took my money but I never received the items which I paid for and now they claim are out of stock, when they where still available to buy online days later. Still waiting for a refund. Stay away.”

Helpful Report

Posted 4 years ago

“I have been left feeling very annoyed after finding that a quilt cover that I bought in the summer of 2018 is not the proper size of what it was sold as. On contacting customer services I was offered a goodwill voucher for £15.00 which is very poor considering the quilt cover and pillowcases cost me £99.00 and now I can't use them. I still have the receipts to prove this. I bought three king size quilt cover sets at the same time and had just been using two of the sets. When I used the third set it seemed very short and when I measured it found that it was over 21cms shorter than it should have been rendering it useless as it's too short for a king size quilt and too wide for a double quilt. While I'm having a moan about the White Company I will just add that the buttons on their quilts do not stay on and mostly need to be sewed on again properly as well. Not very good when much less expensive producers manage to get their buttons to stay on.”

Helpful Report

Posted 4 years ago

“Ordered on line 4 weeks ago. Goods still not dispatched. Order saud they were in stick so where are my items? 2 e mails to customer services with no reply.”

Helpful Report

Posted 4 years ago

“My mother ordered and paid for a beautiful cocktail trolley for my 50th birthday. It arrived promptly but it had a number of significant scuff marks on the stainless steel. I have seen other reviews complaining about the quality. It's not cheap - it's £325 so you would expect a well-made product. My mother is elderly and very unwell with a heart condition so I helped her to deal with customer services and chatted to someone called Lorenzo who said that the item would be redelivered the next day and the damaged item picked up in a few days. It seemed like a great solution and I was impressed by the ease of getting the situation addressed. It never happened though. Since then (it's been 3 weeks) my poor mother and sister have been on the phone endlessly - being passed from person to person - all making promises and never delivering. She has even been on the phone to the delivery company for hours trying to organise delivery and now it seems the order is no longer showing on her White Company account and Wincanton (the logistics company) have told her that her delivery has been suspended. We still have no clue when the item will be delivered. My mother has been crying and worrying for days about this, and because she is so unwell and has had such a terrible experience, I have had to try to take over. I have just been told that we were 'misadvised' by Lorenzo and there is no way that even a large and expensive company like the White Company can organise an expedited delivery even in the case of fulty goods and it would cost them 'millions' to change their contract with them to be able to organise an expidited delivery - which I thought was a bit steep and also a bit inprobable. Apparently if things go wrong - there's absolutely nothing they can do about it. The item is in stock. Apparently they have 64 of them. But they won't deliver them. Who knows if I will ever get this item? Neither the White Company or their logistics company seem to know. Given the prices that this company charges - you would expect significantly better service. Don't order from them for a special occasion. They will let you down. They will promise the earth. They won't deliver. They didn't spoil my 50th birthday but they spoiled it for my sister and mother who cried telling me about the whole ordeal and couldn't apologise enough. I've had my mother crying on the phone again just now. The White Company wanted my mother to give her permission for them to deal with me. I am now having to travel half an hour away to see her as she has worked herself up trying to tell me what has happened. I am furious. I could care less about the cocktail table now. I am only chasing this because my mother won't rest until the matter is sorted. Do not deal with this company.”

Helpful Report

Posted 4 years ago

“Hideous customer services. They really do act like they dont care. Paid for saturday service but it did not arrive. Spoke to Sameul who said they would refund the cost. Could not explain why i had not received the order. Will not shop here anymore.”

Helpful Report

Posted 4 years ago

“I ordered a skirt from them. It arrived sooner than they estimated. DHL emailed to ask if I wanted to waive the signature so they could just leave the package. I did and it was left on my door step. The box was a bit banged up but the skirt was in pristine condition and it is GORGEOUS! I am so happy with my purchase! Thank you WC.”

Helpful Report

Posted 4 years ago

“Brilliant service with everything arriving on time as promised”

Helpful Report

Posted 4 years ago

“Absolutely awful service. Ordered a candle for a bereavement. Didn’t get a confirmation email but the payment was shown as pending on my bank statement. Two weeks later and nothing. I check my bank statement and the payment is not showing up. I feel I’ve really let down this person, and I hope the white company feels they’ve let me down. I will never shop there again.”

Helpful Report

Posted 4 years ago

“Unfortunatly every bad review herw is true. I made a 600 pounds purchase to Israel before i read these reviews. I was hoping it isnt true but the delivery service is by far the worst i have seen. I work with dhl and ups all the time and its nothing simillar. I still havent recieved my package, its been a month. I have also paid already for the release of the package and still, getting no answers. This is unfortunate as it seems the company itself have nice quality things.”

Helpful Report

Posted 4 years ago

“Returned item. Tracking shows received 11 January. It is now 28 January and despite numerous calls to customer service still nothing”

Helpful Report

Posted 4 years ago

“This company doesn't even deserve one star. I have made numerous email complaints since receipt of my goods on 21st November 2020 only to receive acknowledgement emails, some cobbled together in various fonts, stating they are genuinely sorry and it has been escalated to senior management who will contact me within 48-72 hours. However, after over 8 weeks I am still waiting for a resolution to my complaint. I certainly won't be purchasing anything from this company every again!!!!!!!”

Helpful Report

Posted 4 years ago

“Absolutely dreadful experience with White company. Customer service ( if you can even call it that) is the worst I have experienced in ages, rude and poorly mannered ready to blame their customers. Average waiting time if you have to reach customer support is 30/40 min. I have given up on the White company and returned everything I have ordered”

Helpful Report

Posted 4 years ago

“A product advertised discounted price but system charged full price, I contacted the white company and informed the problem with proof of screenshot with sale price and asked them to arrange refund for the difference. They claimed the discounted price for different colour although the screenshot clearly show it was for the colour that I ordered. Instead of rectifying this and honour the price advertised, they told me I can cancel it or proceed at full price!”

Helpful Report

Posted 4 years ago

“I made an order for a comforter in November, and a few hours later I found out that I would not receive it before Christmas, so I called in to the company for cancellation, got a confirmation number and etc. A month later my credit card statement showed that I got charged, and I have got no merchant delivered nor notice of any kind from the company. I tried many times to straighten out the matter but not successful. They just made it very difficult to cancel orders. They charged you anyway, without anything delivered to you. That's equivalent to SCAM!”

Helpful Report

Posted 4 years ago

“I placed an order from the White Company on September 18th and never received the merchandise. I followed up numerous times and was eventually told that they would send a replacement order which again has never been received. It is now late December and again after numerous time reaching out, they indicated that they would just cancel the order and issue the $200.00 refund. A refund was never issued and none of the merchandise was ever received over a three month period. Customer Service representatives repeat the same script about how sorry they are about your disappointment, but there is never any resolution. It seems like the company is a scam that takes orders and payments but they never fulfill the orders. Their customer service responses are just a loop; however there is never any effective service. I am beyond disgusted at the company and service.”

Helpful Report

Posted 4 years ago

“Had problems with an order I placed on the 25th November -all Xmas presents -order now lost and replacement sent but still not received -customer service no help whatsoever -extremely disappointed and can’t believe this company is still trading their is no ethics to help customers”

Helpful Report

Posted 4 years ago

“Order eventually despatched, tracked to our local distribution centre, spent 10 days there (lost?), then tracked to somewhere the other side of the country, then back to The White Company. Endless fruitless calls, on hold for ages, to try to rectify this - never any action or even acknowledgment. Finally 3 weeks later, they got in contact to say it was not in stock and they didnt know when would be in stock. Offered a refund. Accepted. Unsurprisingly they havent bothered to process the refund yet... Never again.”

Helpful Report

Posted 4 years ago

“Your customer service is an utter disgrace. I placed an order with you on the 7th of November, some 5-6 weeks ago for the value of £531. One of those items, the Symons Nordmann Fir Christmas Tree - 7.5ft, Natural, One Size, never arrived and every time I rang to chase status nobody knew where it was or if it had been dispatched. I have since rang multiple times per week for the past 3 - 4 weeks requesting a refund, each time to be told I will be kept up to date, receive a call back and a refund request has been sent as high priority. Have I heard a thing? NO Have I received a refund? NO Not only do you not know your arse from your elbow in being able to track your customers orders or even know where the stock is, It is Christmas and you are holding onto £495 of my money and I want it back. Sort yourselves and your customer service out.”

Helpful Report

Posted 4 years ago

“Ordered Christmas gifts on 30th November - still waiting for order to be delivered on 18th December. Did get through to customer services but of little help - delay explained as a 'glitch' in the system. Will be escalated to dispatch team who will contact me in 24-48 hours - I'm not holding out much hope. Other companies are still delivering next day - how did White Company get it so wrong?”

Helpful Report

Posted 4 years ago

“Absolute joke. I see that I am not the only one! Shocking customer service. I ordered items that were 'in stock' and whilst the website informed me that there would be a possible delay of 10-14 days, I thought that was just covering themselves. Well, needless to say like everyone else here, I hold no hope at all of receiving my items this side of Christmas. I managed to get onto the online chat to ask where my items were and said I wanted to cancel. was told that I could not cancel my order! Why? There is no reason why other than the white company not knowing how to manage an online service. The items have not dispatched, so why can't I cancel my order? Absolutely terrible.”

Helpful Report

Posted 4 years ago

The White Company is rated 2.1 based on 281 reviews