woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pillow is great, but it was shipped to my billing address and not the shipping address I had listed. It was very difficult to obtain.”

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Posted 5 years ago

“I would have given 5 stars, but for the fact my order was delayed with no email explaining why. It was only when we rang them we found out they were waiting for stock. We love the pillows, duvet and topper, and can testify the washable pillows do indeed wash well, as we’ve had a pair for a year.”

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Posted 5 years ago

“It was frustrating that somehow the product was delivered to the wrong address twice. You seem to have misquoted my address. Once it arrived, the blanket is very nice.”

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Posted 5 years ago

“So far,so good. It is too early. I will submit my review at a more appropriate time.”

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Posted 5 years ago

“The item arrived very quickly and was not overpackaged and the packaging was recyclable. It is my second purchase of a pillow cover so I knew what to expect; it makes my foam pillow more comfortable. I didn't need the price list enclosed- it has gone in the recycling.”

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Posted 5 years ago

Thank you for your review and I am glad you are enjoying your second purchase of a pillow cover. We do really care for the environment and so try to minimise our packaging and use recyclable products. Kind regards. Karen

Posted 5 years ago

“comforter is really good. Wool wash product did not come as said in order. Fedex packaging was also mainly torn on arrival...”

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Posted 5 years ago

“A little disappointed in the outer coverings not up to the standard of the previous one I bought.”

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Posted 5 years ago

“I really love the natural colours of the blankets I bought. I think the measurements were a little different to what I expected but it didn't really matter. The parcel was well wrapped and left in a secure place for me to pick up as I wasn't in when it was initially delivered. I was kept up to date with the delivery process by email. My only concern was that the blankets didn't have the British Wool Marketing Board logo on them to reassure me they were wool. (It was them who referred me to the website.)”

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Posted 5 years ago

“Winter wool duvet is nice but expected to be thicker so not sure how it will be in winter, how warm it will be. Overall not bad quality.”

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Posted 5 years ago

“Happy with the time it toke for the good to arrive, and the help from the staff at Woolroom”

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Posted 5 years ago

“Offering was easy. However, my 2 pillows were a present to a couple in Germany (Essen), and the delivery caused some problems: the address was correct, but the name wasn’t. Instead of the couple’s name, my name was given. I received all the delivery messages here in England. I emailed PDP to correct this, but the correction had to come from the firm. One of your advisers asked for the driver to be contacted; that wasn’t possible. Finally, I contacted the couple in Germany, and they accepted the parcel I my name. Not a nice experience, since this was a present for the couple’s Golden Wedding. Glad it was solved in the end!! I haven’t had any comment about the use of the pillows.”

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Posted 5 years ago

“I had some difficulty ordering the products online but was enabled to order over the phone. My order was then promptly and safely delivered as agreed.”

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Posted 5 years ago

“duvets fantastic. Nice weight. Regulate body temperature. Quite yellow in colour though so can be seen through white bed linen. Knocking a star off for the appalling delivery service (DPD local). Sent to correct depot, then London, then back to correct depot. Not replying to emails. Then not sent out for delivery and issues with picking it up. Woolroom staff fantastic though and did their best to resolve.”

Helpful Report

Posted 5 years ago

“Love my wool products. Arrived quickly and beautifully packaged. However, very disappointed that am unable to button up 4 of the 7 buttons on the duvet cover as the bottom hole is too sewn up and the wool duvet keeps sneezing out the bottom of the duvet cover. Have mentioned it to the Woolroom Contact Us email but with no response. But sleeping well with wool duvet and wool pillows.”

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Posted 5 years ago

“Excellent service. easy to order, arrived next day, courier exactly on time.Lightweight duvets perfect for these hot nights. My only niggle is that both the double and king size are slightly too big for my covers (standard sizes) so there are a couple of ridges where they do not lie flat within the covers. Haven't found a way to rectify this yet!”

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Posted 5 years ago

“I was impressed with the online chat function as I was able to have my question answered immediately. I was also impressed that each item came within its own protective bag, as during transit the box had aquired a hole; the bags prevented soiling and damage to the products. All of my items had been ‘upgraded’ to high thread-count organic cotton, and the quality seems very good. Only one complaint so far: for the pillow casings, where the fabric has been cut to the required size and the seams sewn, the quilting stitches were coming undone in several places, and I spent a long time tying the loose threads into knots so they did not come undone any further.”

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Posted 5 years ago

“I chose a lightweight duvet for the hot nights. I had always used down duvets. Woolroom delivered quickly and the product is good.”

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Posted 5 years ago

“The duvet I ordered from the woolroom is fantastic!! The Classic Wool Duvet - Light kingsize keeps me cool at night time its 5*s - would definitely recommend!!”

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Posted 5 years ago

“Ali was excellent at customer service, as we had several issues around order, due to the fact your website was not efficient at explaining about UK and EU sizes for duvets. I did spend some time online chatting to customer service guy. However, he did not give me the correct information and I therefore ordered a Double Duvet instead of my normal King Size, as sizes between UK & EU were different, and I felt he was not sure himself about sizing. Ali did her best to correct this situation. However, felt it most unfair I did not get refund for returning wrong size Duvet, even though I am a past customer and re ordered the correct size”

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Posted 5 years ago

“Informative website, reasonable prices, British wool used, quick service”

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Posted 5 years ago

Thank you for the feedback, we are pleased to hear you are happy with your new bedding. Many thanks, Woolroom

Posted 5 years ago

woolroom is rated 4.8 based on 4,777 reviews