woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Already have the products just needed refills. Disappointed that the Edinburgh store is no longer . Are there no outlets”

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Posted 6 years ago

Thank you for taking time out to write a review. We do have some shops. They are in Rowsley , Deryshire, Marlow, Ipswich and Stamford. Kind regards Ali

Posted 6 years ago

“Easy to order and products delivered in good time.”

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Posted 6 years ago

“The deluxe mattress covers are absolutely excellent - would not sleep on anything else!”

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Posted 6 years ago

“From the first night, I definitely feel that I have had a better, deeper sleep. It just feels so cosy and keeps me warm without the weight. I would definately recommend it.”

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Posted 6 years ago

“The advice I was given when making my choice helped hugely in my decision. I was not happy when the first sales person I spoke to said she had to help an onsite customer and would phone me back later that day. Two days later I had had no call but was able to continue my purchase when I put a call through and spoke to a very apologetic assistant”

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Posted 6 years ago

“I ordered a wool duvet, which is excellent quality and keeps my husband and I very cosy. We bought the All-seasons and don't even need both duvets, despite it being very cold.”

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Posted 6 years ago

“Absolutely love the product (all seasons wool duvet) - the duvet is a revelation, and both my husband and I wished we'd known about them years ago. I thought I'm miss the depth of a fluffy down duvet but not at all! It's very cold at the moment but we only need the 300gpsi duvet, and have put the lighter one away for the spring. We're both very cosy under your wool duvet! Also, your customer services department was very good.”

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Posted 6 years ago

“Only having had it for a week or so, I haven't had the opportunity to use it in the coldest of English nights, but in the moderately cold nights so far, it has kept me warm, without overheating and getting sweaty. I'm hoping it will soften up over time, as it is somewhat heavy and hard.”

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Posted 6 years ago

“Excellent product - shame you don't check the delivery instructions !!!!!”

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Posted 6 years ago

“I gave this blanket as a gift to my sister, and she was happy.”

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Posted 6 years ago

“I cannot actually say anything about your products as I bought the deluxe pillows as Christmas presents, so I haven't taken them out of the box yet...but I do want to say that the young lady on the telephone who dealt with my failure to purchase via the Internet ( my fault) was extremely kind and patient. Also, the order arrived very quickly which was great, Thank you.”

Helpful Report

Posted 6 years ago

Thank you for the lovely review Fransis. We are glad the order arrived promptly. We hope the recipients enjoy their pillows. Kind regards Ali

Posted 6 years ago

“This pillow is very different from any other and I would recomend this especially to anyone that has neck pain with this one you can have comfort and support without getting over hot I have not found this with any other pillows and you can customise it to suit your needs at any time well worth the money and could last you a life time with out going saggy or lumpy”

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Posted 6 years ago

“Order was despatched quickly. Cannot comment on the product until we have used it for a while.”

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Posted 6 years ago

Thank you for the review. Kind regards Ali

Posted 6 years ago

“Excellent service and product quality—the only thing that could be better is to have a zip as standard on all of the pillows, this would allow one to adjust the content amount according to their preferences and replace the wool filling when necessary, thus, preventing the need for a whole new pillow.”

Helpful Report

Posted 6 years ago

Thank you for the review. We are pleased you received excellent service and are happy with the quality of the product. We will take on board about the zip on all pillows. Our deluxe range does have a zip so you can adjust the softness and firmness by adding in more wool. (This one is machine washable) Our luxury range also has a zip with the outer cover being able to be washed at home but the alpaca and wool filling is enveloped into cotton casing that would need to be dry cleaned. Our Classic Wool Filled Pillows are part of our entry level Classic Bedding. This range still offers many of the fantastic benefits of wool whilst also offering great value for money. It is enclosed. Kind regards Ali

Posted 6 years ago

“We have bought a number of mattress protectors (made to measure) and a couple of pillows so far. All the products have been well made and delivered quickly”

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Posted 6 years ago

Thank you for a great review. Kind regards Rosie

Posted 6 years ago

“The pillows are well made. Service i.e delivery and imfo updates spot on. Very satisfied.”

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Posted 6 years ago

Thank you for your fab review and that the purchasing process was good. Hope you continue to enjoy your purchase. Kind regards Rosie

Posted 6 years ago

“I got the deluxe wool bedding set light, and it's nice. It's not super because I'm still warm at night (even though it's quite cold in the bedroom) and wake up because of that, but it is better. The mattress protector also has a nice feeling when lying on top of that.”

Helpful Report

Posted 6 years ago

Thank you for taking time out to write this review. Kind regards Ali

Posted 6 years ago

“Our new summer duvet arrived very soon after ordering, well wrapped and in a nice cotton bag. It is light and cosy and warm with a cotton cover. As I get very hot at night I think this tog will be ideal for me during the whole winter. I love the idea of it being made in England using English wool, what a great way of using it.”

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Posted 6 years ago

Thanks for taking the time to leave us this review, We hope that you continue to enjoy your product and enjoy a restful nights sleep. Kind regards Ali

Posted 6 years ago

“I have neck problems , and so I thought I would invest the money in a deluxe wool pillow. I am happy with it but not 5star happy. I feel it is a little flat . I thought it would be more filled with wool , and as it is rather an expensive pillow , and then having to purchase more wool to fill it up made me feel very dissapointed hence 4 stars.I always try to purchase British and especially supporting the wool industry. It is luxury , it is well made and supportive but not a very firm pillow.”

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Posted 6 years ago

“Easy ordering. Swift delivery. One extra star would have been obtained with quicker confirmation of my order receipt.”

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Posted 6 years ago

woolroom is rated 4.8 based on 4,777 reviews