woolroom Reviews

Name: woolroom
Address: 33-35 Pillings Road, Oakham, Rutland, Leicester
Rating: 4.78

4.8 Rating 4,777 Reviews

95 %

of reviewers recommend woolroom

4.8

Based on 4,777 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01780 461 217

Email:

info@thewoolroom.com

Location:

33-35 Pillings Road, Oakham, Rutland
Leicester
LE15 6QF

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woolroom 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warm and comfortable but not hot,”

Helpful Report

Posted 6 years ago

“prompt response for order dispatch and delivery. product is fab”

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Posted 6 years ago

“Order beautifully packed and delivered promptly.”

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Posted 6 years ago

“comfy in bed”

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Posted 6 years ago

“The online experience was disappointing (contact me if you wish and I'll provide constructive feedback) but the process worked and I collected from store. That was more than compensated for by the personal contact, once before purchase, another by email (answering a query) and lastly in-store. All warm friendly helpful and patient. I've not opened the product yet but it looks good.”

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Posted 6 years ago

“My top up bag of wool arrived within a couple of days and was as described. The wool is soft and fluffy and makes a lovely natural pillow. No more horrible polyester for me.”

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Posted 6 years ago

“I bought 2 products, one day apart, both were in stock when i ordered . The first order went swimmingly and arrived in 2 days. The second took 5 days with no reason given, then on the day of delivery the delivery firm sent an email saying that they hadn't received my delivery from the wool room. However it was then delivered on that day. So not full marks and hopefully the second delivery was not the norm.”

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Posted 6 years ago

“I recently bought a Tempur memory foam mattress to help my painful back. However, I found it so hard that I woke up every morning feeling bruised and sore all over. I was contemplating getting rid of it but decided instead to try a wool mattress topper. Now I have both the support I need and the softness against my joints. It means I don't have to throw a £1500 mattress away, so well worth it.”

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Posted 6 years ago

“Prompt service and a good product. I have looked for a quality low pillow for several years without success. Buying your product solved this”

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Posted 6 years ago

“Quick and efficient deliver, great product, vet helpful staff, what a delight!”

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Posted 6 years ago

“nice pillows”

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Posted 6 years ago

“Well made, high quality product. it does add softness to bed. reason for not giving 5 is because I do think the price could be slightly more attractive. However, I will consider buying more products in future from wool room as quality is very good.”

Helpful Report

Posted 6 years ago

“Quality of items and packaging is excellent. Delivery was also extremely prompt. Only four stars as disappointed with the website and way items displayed. I wanted all seasons deluxe, but couldn't find it (was it me??), so ordered two separate duvets. It wasn't until I got the catalogue with the order, that I saw there is an all seasons combination. Not too much of a problem as I am unlikely to use both together, but there is a price difference!”

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Posted 6 years ago

“service and delivery was excellent”

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Posted 6 years ago

“I like my new duvet, though the weather is so hot at the moment it is difficult to judge exactly as to the effectiveness of the wool. I haven t been sure whether or not to put it in a cover (I use a top sheet as well), as this makes it more bulky and I like the thinness of the product. Ideally I would like to use it with no cover but that would mean frequent washing, which the wool might not like. Also without a cover it looks a bit too clinical.”

Helpful Report

Posted 6 years ago

“The service was excellent. I had to exchange an item and add another. This was carried out promptly by a very friendly telephone communication; Gemma was particularly helpful, efficient and friendly. However, the description of items on the website would benefit from being more detailed and adviser-friendly.”

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Posted 6 years ago

“Kept me informed, even advised of the delivery man's name.”

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Posted 6 years ago

“This is the fifth time I've ordered bedding items for my family and myself and as usual the quality is faultless. The Wool Room have recommended to my friends family. Thank yoi”

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Posted 7 years ago

“as this was my first order it was good to be able a set of pillowcases, duvet & protector.”

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Posted 7 years ago

“Organic warm cosy soft natural woolen duvet pure happiness”

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Posted 7 years ago

woolroom is rated 4.8 based on 4,777 reviews