Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 3,068 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 3,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 25th July 2026

255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is very good.”

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Posted 5 years ago

“Delivered when said, packaged well”

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Posted 5 years ago

“made my first order with Wright Bros but sadly it never arrived. full refund efficiently made by Wright Bros but disappointed that the courier company was so hopeless and that I never got to taste the great looking seafood on the website. might pluck up courage to make another order one day.”

Helpful Report

Posted 5 years ago

Dear Rhys, Thank you for your feedback. We are truly sorry to hear that you did not have the best experience with your delivery. We aim to provide the best service to all our customers and sincerely apologise that this did not occur on this occasion. We really appreciate all comments as it helps us to identify where we can improve. We’ve passed this on to our delivery partner. We understand that a member of our team provided you with a prompt assistance. However, this isn’t normal practice and usual occurrence and, hopefully, you will give us another chance. Kind regards, Wright Brothers Team

Posted 5 years ago

“Another great delivery. The quality and preparation of the fish is excellent - a cut above the rest. I also like the packaging with (reusable) wool insulation and reduced plastic - the cold is cold and frozen very frozen.”

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Posted 5 years ago

“The bees knees (clams clavicles?). Great clams; fresh, sweet, salty and threw just one broken shelled clam away (same experience as previous order). So pleased I've found somewhere reliable to get hold of fresh clams. I'm starting to accumulate the makeweight products that I attached to my order so I'll have to start tucking into them. The one I have tried, frozen raw peeled prawns were delicious so hopes are high. Delivery very reliable.”

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Posted 5 years ago

“Excellent products and service.”

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Posted 5 years ago

“I highly recommend this Company. Wright Brothers have a wonderful selection of fish. I love smoked fish which they have a fabulous choice.”

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Posted 5 years ago

“The catch of the day is a brilliant assortment and great way to have a variety of fish for the month. But not the oysters. Not up to standard!”

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Posted 5 years ago

“I ordered the Luxury Seafood Box and Prosecco for my grandparents anniversary, I live in Australia and was very worried this could go so wrong! But the service was amazing and the seafood was absolutely fresh, beautiful presentation and tasty”

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Posted 5 years ago

“Excellent seafood and fish delivery service. Fish arrives beautifully cold packed, fresh and delicious!”

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Posted 5 years ago

“Delivers what it says it will. DPD particularly good at delivering within its 1 hour time slot”

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Posted 5 years ago

“Great Company, great produce, super fresh and tasty and excellent customer service and delivery.”

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Posted 5 years ago

“Quick delivery, well packaged and great choice.”

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Posted 5 years ago

“Message was well worded but more importantly the customer service I received on the phone was superb! Thank you”

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Posted 5 years ago

“The seafood was very fresh and very good quality. Packaging was all recyclable and kept everything chilled or frozen with dry ice. I had a minor issue with my oder, but the team were very friendly and responsive. The issue was resolved quickly with no drama or fuss. Will very happily use these guys again for future orders of seafood!”

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Posted 5 years ago

“Charming”

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Posted 5 years ago

“First order & won’t be the last. Informed service from the minute the order placed. DPD delivery excellent, packaging recyclable and fish delivered beautifully. Quality second to none, not one oyster failed. Scallops absolutely delicious, have kept the shells and will order a box next time. Carlingford oysters for me on flesh & flavour. Jersey for him for same reason. Order them all and find your favourite - you won’t be disappointed 10/10 service, quality & above all, taste ⭐️”

Helpful Report

Posted 5 years ago

“I have used Wright Brothers a number of times and are generally my preference over others such as Fish For Thought. However today i have been left really disappointed with a last minute refund of the Clams i ordered, which were the main ingredient for my planned dinner party tomorrow. I now dont have time to source others. More fustratingly i had to make up the order to £50 for other items i like but dont really need right now. It will make me think again about ordering from you, which is a real shame.”

Helpful Report

Posted 5 years ago

Hi Emily, Thank you for your feedback. We are sincerely sorry for the disappointment caused. Our supplier let us down at the very last minute as a result of bad weather conditions and shortages, and we informed you as soon as our operations team sent us the updates on this matter. Rest assured that we tried our best to fulfil your order. We understand that this was frustrating and the outcome was of an unsatisfactory experience. We are aware that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 5 years ago

“Unfortunately your current delivery service is appalling. The last two orders have been spoilt because of it. I have made complaints on both occasions and they were dealt with, but unfortunately I will not be ordering home delivery again until your distribution method is improved.”

Helpful Report

Posted 5 years ago

Dear William, Thank you for bringing this to our attention. We understand that a member of our team contacted you to resolve this issue. We would like to sincerely apologise again for any inconvenience that our current shipping method may have caused. We are truly disappointed that we couldn't provide you with the best experience, up to our usual standards. As the delivery was made via DPD, this was unfortunately out of our control. However, rest assured that we are looking into this further with our delivery partner to avoid this from happening again. We hope that you will be able to trust in our services again in the future. Kind regards, Wright Brothers Team

Posted 5 years ago

“Really good value for money and arrived fresh. Cannot wait to visit your restaurant when we are next in London.”

Helpful Report

Posted 5 years ago

Wright Brothers is rated 4.8 based on 3,068 reviews