Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,945 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

Write Your review

Tell us how Wright Brothers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wright Brothers 5 star review on 17th February 2026

253

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order was delivered on the stated day and was still frozen excellent”

Helpful Report

Posted 4 years ago

“Absolutely fantastic. Beautifully prepared, trouble free cooking and used your brown crab dressing. The 1.5kg was sufficient for the 3 of us. Delivery was excellent. No wonder turbot is king of flat fish. Will certainly have this again plus will order Farne Island salmon and cooked lobster plus dressed crab. Thank you for my birthday treat”

Helpful Report

Posted 4 years ago

“""”

Helpful Report

Posted 4 years ago

“The last order I received was on 10 June order number 27304. The box was delivered by courier company DPD. It was dumped outside my front door, the courier rang the bell and left immediately after taking a photo so I didn't get to see this person. If I had seen him I would have refused to accept this box. The box was squashed and the bottom was open. The dry ice had melted and the only reason the fish packets were cool was thanks to the rapidly defrosting frozen prawns. After talking to your Customer Service person Marika, I received a derisory £10 voucher to be used on my next order. I can tell you now this will not happed until you stop using DPD. They are the worst company you could have chosen. I will return to Wright Bros. when you no longer use DPD and not before.”

Helpful Report

Posted 4 years ago

Dear Neil, Thank you for your feedback. We are very sorry to hear that you did not have the best experience with your delivery. We aim to provide the best service to all our customers and sincerely apologise that this did not occur on this occasion. Due to a recent operation change, we have had to make changes to our delivery methods for all UK mainland deliveries via our delivery partner, who we have used to make deliveries in various parts of the UK. However, we completely understand your frustration and have passed your feedback on to our team who are already looking into how we can improve our delivery service. We will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 4 years ago

“Superb quality shellfish. Unfortunately the clams arrived damaged but they resolved the issue almost immediately, excellent customer service and will definitely be ordering again soon.”

Helpful Report

Posted 4 years ago

“Excellent service, quality product”

Helpful Report

Posted 4 years ago

“Our order was for Turbot, Oysters and Scallops. The food was excellent quality and delicious. The Scallops were nice and large and sweet. The Turbot was a very good size for four and may have served one more but we love our fish. the Oysters were a little small but amazing flavour. The recipes were very helpful too, which we used and really good. We will definitely look to ordering again. Thank you”

Helpful Report

Posted 4 years ago

“""”

Helpful Report

Posted 4 years ago

“We didn’t receive our delivery. Because of courier delay Which wasn’t your fault”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your feedback and for your understanding. However, we truly are sorry that you did not receive your order due to a delivery fault by our delivery partner. Our team have been in contact with them to make improvements and to ensure that this does not occur again in the future. We wholeheartedly appreciate your continued support and will aim to give you a much better service in the future. In the meantime, if you have any enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“I ordered oysters and mussels the goods arrived unchilled 5 of the 24 oysters were open, the mussels are inedible and smelt horrible. E mail sent to customer services no reply. Very dissatisfied paying for a premium premium product and recieving such bad quality.”

Helpful Report

Posted 4 years ago

Dear Phil, Thank you for your feedback. We understand that you have since spoken to a member of our team. As explained by our team, we do apologise that the email reply had gone into your junkmail as it would never have been our intention to not get back in touch, especially if a customer has had issues with their order. We apologise for the matter that occurred and are glad to know that the issue has since been resolved. We always aim to provide the best experience to all our customers and will strive to improve on the areas discussed. If you have any further enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“Hard to say as the order failed to appear hopefully reordered and will arrive tomorrow”

Helpful Report

Posted 4 years ago

Hi Sean, Thank you for your feedback. We are very sorry that your original order was not delivered by our delivery partners, however, we are glad to hear that our team have arranged for a redelivery on your order. We would love to hear if you have any feedback on the products received. Please do not hesitate to let us know at athome@thewrightbrothers.co.uk Kind regards, Michelle

Posted 4 years ago

“Second time of ordering. Delivery was carefully packed and delicious. Recommended to our guests”

Helpful Report

Posted 4 years ago

“A reliable suppler of high quality fish and shellfish; throughly recommended.”

Helpful Report

Posted 4 years ago

“This is a rating for the customer service provided rather than a particular product. Acid test of any company is how they deal with post-order queries and resolution of same and Wright Brothers passed with flying colours. Particular thanks to Marika from their customer service team.”

Helpful Report

Posted 4 years ago

“We have always enjoyed going to Wright Brothers near Borough Market and it was a delight to be able get that same experience at home. The oysters were especially mind-blowing. Every oyster was fresh and delicious.”

Helpful Report

Posted 4 years ago

“Great service and fish as always. Used your recipes for the Sea Bream and Monkfish, delicious bbq.”

Helpful Report

Posted 4 years ago

“Really amazed how we got such delicious fish -- things we cannot get locally. Everything arrived well packaged and cool. The dry ice had dissolved so wouldn't have managed much longer than the handoff from DPD but the Dover Sole and white crabmeat were just delicious!”

Helpful Report

Posted 4 years ago

“Excellent scallops, smelt of the sea when opened. Great start to our first dinner party since the pandemic. Will definitely order again.”

Helpful Report

Posted 4 years ago

“Delicious selection of seafood. The scallops and king prawns are my favourites. Delivery time a bit of a problem - 5.30 to 6.30, could have done with an earlier slot.”

Helpful Report

Posted 4 years ago

“All items were in first-class condition. wonderfully fresh and very well packaged.”

Helpful Report

Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,945 reviews