Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 3,068 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 3,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 25th July 2026

255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“---------- Forwarded message ---------- Dreadful after sales service - I have emailed you on numerous occasions and nobody replies I wont be using your company again so please remove me from your mailing list Gordon Stokes”

Helpful Report

Posted 4 years ago

Hi Gordon, Thank you for getting in touch. We have searched our system and can't find any messages from you. It might be that the email address has been typed incorrectly. Customers services are here to answer any queries from 8am - 4pm Monday to Friday and 10am - 2pm on Saturday via email or phone - athome@thewrightbrothers.co.uk/020 3855 5300. We have also tried calling you. Kind regards, Team Wright Brothers

Posted 4 years ago

“Very pleased. Absolutely top quality fish”

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Posted 4 years ago

“Went for drinks - really disappointed to see they are still using plastic straws. With everything known about plastic waste and so many credible substitute products available, for a restaurant of such repute to be still using single use plastic is really indefensible”

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Posted 4 years ago

Hi There, Thanks for getting in touch with your concerns, You are quite right that it is unacceptable for restaurants (or anyone else) to still be using plastic straws. Ocean sustainability is very high on our agenda, as you might imagine which includes reducing plastic use as much as possible. We currently use two types of straw in our restaurants neither of which are plastic. - Black bendy paper straws - Frosted clear straw which feels like a traditional plastic straw but is in fact a Compostable Drinking Straw – it’s made from renewable sources - corn, not oil and is recyclable. I hope this reassures you somewhat - Keep up the good work calling out unnecessary plastic use! Best wishes, Team Wright Brothers

Posted 4 years ago

“The best oysters which I ever eat. Very fresh I bought 2 dozen and all were great. I am really recommended.🙂🙂🙂”

Wright Brothers 5 star review on 20th November 2021

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Posted 4 years ago

“Excellent products and punctual service”

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Posted 4 years ago

“Ordering was very easy and was impressed to get a call suggesting alternative to an item not available Tracking and delivery were first class”

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Posted 4 years ago

“These were gorgeous fat scallops which I had to freeze.”

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Posted 4 years ago

“Simply the best products coupled to great service”

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Posted 4 years ago

“The perfect oyster delivery service. Price was good, packaging was great, customer service was impeccable.”

Wright Brothers 5 star review on 12th November 2021

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Posted 4 years ago

“The salmon was the best I’ve ever had. And don’t get me started on the anchovie olives! Wow. 10/10”

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Posted 4 years ago

“Absolutely fantastic service and communication. All ingredients for a successful brand. Will be looking to visit your restaurants when in london next.”

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Posted 4 years ago

Hi Nigel, Thank you very much for this great review! We are pleased you are happy with the service and I'm sure you will enjoy the restaurants just as much when you visit. Best wishes, The Wright Brothers Team

Posted 4 years ago

“Shellfish box was a present and apparently the food was extremely good. The advertised Oyster knife was missing from the box. I sent 2 emails to Wright Bros for an explanation and no reply received. Summary Food 5 star; Communication 0 star”

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Posted 4 years ago

Hi Stuart, Thank you for getting in touch and for your time over the phone. I sincerely apologise for not receiving your communications. We aim to respond to all emails and calls the same day and can usually get back to customers immediately so I'm not quite sure how this happened. As you can see from the website description and contents list, an Oyster knife is not included in the Fruits De Mer platter box but we appreciate your comments. We are always working towards making the information as clear as possible. Best wishes, Wright Brothers Team

Posted 4 years ago

“As always our smoked fish products are delicious. DPD delivery completely ignored the instructions on where to leave the parcel and it was left on the doorstep all day. Fortunately it was still there when we got home.”

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Posted 4 years ago

“Our Turbot was excellent it arrived on time & carefully packaged will definitely order again from you”

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Posted 4 years ago

“Great customer and great produce. Not much more to say. Highly recommended.”

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Posted 4 years ago

“Excellent service, product exceeded expectations”

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Posted 4 years ago

“Customer service and delivery was smooth. The quality of the seafood platters and smoked fish were both amazing.”

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Posted 4 years ago

“Easy ordering from a great choice of seafood. Excellent delivery and packaging - it can go straight into the freezer.”

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Posted 4 years ago

“A happy customer. I would rather have my monkfish on the bone, but other than that, Wright Brothers do an excellent job.”

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Posted 4 years ago

“Delivered on time, fresh as can be and everything was delicious! Will definitely be ordering again!”

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Posted 4 years ago

Wright Brothers is rated 4.8 based on 3,068 reviews