Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,911 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Wright Brothers a number of times and are generally my preference over others such as Fish For Thought. However today i have been left really disappointed with a last minute refund of the Clams i ordered, which were the main ingredient for my planned dinner party tomorrow. I now dont have time to source others. More fustratingly i had to make up the order to £50 for other items i like but dont really need right now. It will make me think again about ordering from you, which is a real shame.”

Helpful Report

Posted 4 years ago

Hi Emily, Thank you for your feedback. We are sincerely sorry for the disappointment caused. Our supplier let us down at the very last minute as a result of bad weather conditions and shortages, and we informed you as soon as our operations team sent us the updates on this matter. Rest assured that we tried our best to fulfil your order. We understand that this was frustrating and the outcome was of an unsatisfactory experience. We are aware that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 4 years ago

“Unfortunately your current delivery service is appalling. The last two orders have been spoilt because of it. I have made complaints on both occasions and they were dealt with, but unfortunately I will not be ordering home delivery again until your distribution method is improved.”

Helpful Report

Posted 4 years ago

Dear William, Thank you for bringing this to our attention. We understand that a member of our team contacted you to resolve this issue. We would like to sincerely apologise again for any inconvenience that our current shipping method may have caused. We are truly disappointed that we couldn't provide you with the best experience, up to our usual standards. As the delivery was made via DPD, this was unfortunately out of our control. However, rest assured that we are looking into this further with our delivery partner to avoid this from happening again. We hope that you will be able to trust in our services again in the future. Kind regards, Wright Brothers Team

Posted 4 years ago

“Really good value for money and arrived fresh. Cannot wait to visit your restaurant when we are next in London.”

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Posted 4 years ago

“The best sea bass I have ever eaten.”

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Posted 4 years ago

“Prompt delivery but three oysters open so had to be thrown (on day of delivery). Response to complaint prompt and very good.”

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Posted 4 years ago

“Came very well packed, good quality seafood, all excellent”

Wright Brothers 5 star review on 6th August 2021

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Posted 4 years ago

“Great service for home love it”

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Posted 4 years ago

“Excellent quality& delivery”

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Posted 4 years ago

“Absolutely tasty, great package and on time. Thank you.”

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Posted 4 years ago

“Excellent experience, your customer service is fantastic and the oysters were the best we’ve ever had (and we’ve had a lot of oysters in our time). Food was fabulous, fresh and very good quality. Can’t wait to order again!”

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Posted 4 years ago

“More amazing seafood from Wright Brothers!”

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Posted 4 years ago

“It would be churlish to rate this establishment anything less than 5*.”

Wright Brothers 5 star review on 31st July 2021

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Posted 4 years ago

“Great service - amazing present for a family birthday. We got a small upgrade also! Very pleased overall”

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Posted 4 years ago

“2nd time of ordering Oysters & Turbot and can’t recommend them enough and great delivery service & so fresh and well packed”

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Posted 4 years ago

“Always recommend Wright Brothers for delivery of fresh fish and seafood. Never been disappointed.”

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Posted 4 years ago

“I have always had excellent quality and value when ordering from Wright Brothers. My last order of salmon and cod Was “Sea fresh” and cooked beautifully. I can recommend this firm. K Walker”

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Posted 4 years ago

“Did not like how the driver didn't knock on my door and just left the parcel behind the shed it was over an hour till I saw it. He never left a card or phone message was not pleased at all. The box was on its side and all wet. 😡😡😡”

Helpful Report

Posted 4 years ago

Dear Catherine, Thank you for your feedback and bringing this to our attention. We sincerely apologise for any inconvenience this may have caused and for the unacceptable service our delivery partner provided you with. As the delivery was made via DPD, this was unfortunately out of our control. However, we will be looking into this further with our delivery partner to avoid this from happening again. We really appreciate all comments as it helps us to identify where we can improve. In the meantime, we will be in touch directly soon to discuss this further. We hope that you will be able to trust in our services again. Kind regards, Wright Brothers Team

Posted 4 years ago

“Delicious fresh seafood delivered direct to your door - what could be better? Quality of products is always high and very fresh.”

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Posted 4 years ago

“Absolutely amazing🤩 impeccable quality,looking forward for the next one.”

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Posted 4 years ago

“The very best fish ever. Marvellous quality packaging and delicious taste. Wow it was perfect!!”

Wright Brothers 5 star review on 26th July 2021

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Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,911 reviews