Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,877 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely wonderful, and lovely seafood thank you!”

Helpful Report

Posted 4 years ago

“Clams received on the 10th had a tag saying they had been packed on the 1st! Half of them were dead. Not happy customer.”

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Posted 4 years ago

Hi Celeste, Thank you for your feedback. We are disappointed to hear that the clams were not up to our usual standards. Your feedback has been passed on to our team who will look into this further. In the meantime, we will be in touch to discuss this further. Kind regards, Wright Brothers Team

Posted 4 years ago

“""”

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Posted 4 years ago

“Excellent, thank you.”

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Posted 4 years ago

“Brilliant. Superb fish. Will always use Wright Bros”

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Posted 4 years ago

“It was a DPD delivery - the first time we had not been serviced by a Wright Brothers van - we thought the amount of packing to compensate for a non refrigerated vehicle was over the top and it would put us off from making further orders. There was a lot of cardboard etc to recycle.”

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Posted 4 years ago

“Best fish I have received by post. All lovely”

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Posted 4 years ago

“Delivery always excellent, to within a minute of the estimated time usually! Fish superb. Restaurant quality without a doubt. Very fresh. Smoked products out of this world!”

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Posted 4 years ago

“Prompt delivery good communication all the way and very well packaged upon receipt”

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Posted 4 years ago

“This was excellent quality and plentiful . We will be ordering it again .”

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Posted 4 years ago

“Great service and food at Christmas . But this last order got damaged in transit so never arrived. They did contact me the day before delivery to explain. So come on Wright Bros. think you owe me a discount on my next order.”

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Posted 4 years ago

Dear Bob, Thank you for your feedback. We are truly sorry that you've not received your order because it has been damaged in transit. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused but glad we've assisted you beforehand. We understand that you have already spoken to a member of our team with regards to this issue. However, we will be in touch directly soon to discuss this further. Kind regards, Wright Brothers Team

Posted 4 years ago

“Lovely quality seafood generally, but this time the delivery didn’t arrive. Third time in a row that there was a big problem with the delivery.. Sadly not going to use again.”

Helpful Report

Posted 4 years ago

Dear Jake, Thank you for your feedback. We are truly sorry and extremely disappointed that we have not provided you with a great experience lately. We've already passed this comment on to our delivery partner to ensure this won't happen again. We sincerely apologise for any inconvenience this may have caused. We understand that you have spoken to a member of our team with regards to this issue and hope you can trust on our services again in the future. Kind regards, Wright Brothers Team

Posted 4 years ago

“We have now ordered from Wright Brothers four times - customer service is excellent, produce is superb. Fantastic to be able to have such luxury at home! Grilled Lobsters with garlic butter, Oysters, Moules Frites, Plaice fillets pan fried in butter, and our most recent find - delicious smoked swordfish.”

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Posted 4 years ago

“Happy with the food as always, however it was delivered to the wrong house. It stated it had been successfully delivered and left in a safe place, rear backdoor and a picture was sent. It was not my house and it was left in full view of passers by on a neighbours front doorstep! We were in all day so had to go hunting for it on a not sunny day.”

Helpful Report

Posted 4 years ago

“We have been having your fish delivered since the very first lockdown. It kept us fed with delicious fish when supplies were tough elsewhere. It was something exciting and special to have the Wright Brothers van arrive and to chat to your wonderful drivers. Now that you are using DPD we get lots of packaging and orders do still on time but we have lost that unique localness that was the reason for us buying from Wright Brothers. We shall probably not use you as much and return to our high street supplier which is a shame.”

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Posted 4 years ago

“Perfectly fresh and plentiful”

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Posted 4 years ago

“I've just received my first order from Wright Brothers. The delivery was bang on time and I was updated regularly beforehand. The items were securely and efficiently packaged in a chilled box, meaning they were super fresh. I had the catch of the day box and so have yet to try some of the items, but what I've had so far has been delicious! I'll definitely be ordering again.”

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Posted 4 years ago

“This seafood is Simply The Best, unbeatable in taste. It was delicious the best we can remember having ever.”

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Posted 4 years ago

“lobster was for a friend and the tuna was for ourselfs, brillant”

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Posted 4 years ago

“Ordering and Delivery excellent : Preparation of the food difficult : Food itself totally disappointing : Oysters ordinary and uninspiring : Lobster a let-down Small very tough and chewy : price expensive!”

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Posted 4 years ago

Hi David, Thank you for your feedback. At Wright Brothers, we pride ourselves on providing the best seafood and experiences. Therefore, it goes without saying we’re very disappointed to hear that oysters and lobster did not live up to expectations. We are offering a wide high-quality sustainable seafood directly to your door. Our prices are currently calculated on what is best at the market. However, we really appreciate all comments as it helps us to identify where we can improve. We’ll be sure to pass this on to our team. We sincerely apologise for any inconvenience this may have caused. In the meantime, we will be in touch directly soon to discuss this further. Kind regards, Marika

Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,877 reviews