Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,877 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We didn’t receive our delivery. Because of courier delay Which wasn’t your fault”

Helpful Report

Posted 4 years ago

Hi John, Thank you for your feedback and for your understanding. However, we truly are sorry that you did not receive your order due to a delivery fault by our delivery partner. Our team have been in contact with them to make improvements and to ensure that this does not occur again in the future. We wholeheartedly appreciate your continued support and will aim to give you a much better service in the future. In the meantime, if you have any enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“I ordered oysters and mussels the goods arrived unchilled 5 of the 24 oysters were open, the mussels are inedible and smelt horrible. E mail sent to customer services no reply. Very dissatisfied paying for a premium premium product and recieving such bad quality.”

Helpful Report

Posted 4 years ago

Dear Phil, Thank you for your feedback. We understand that you have since spoken to a member of our team. As explained by our team, we do apologise that the email reply had gone into your junkmail as it would never have been our intention to not get back in touch, especially if a customer has had issues with their order. We apologise for the matter that occurred and are glad to know that the issue has since been resolved. We always aim to provide the best experience to all our customers and will strive to improve on the areas discussed. If you have any further enquiries, please do not hesitate to get in touch with us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 4 years ago

“Hard to say as the order failed to appear hopefully reordered and will arrive tomorrow”

Helpful Report

Posted 4 years ago

Hi Sean, Thank you for your feedback. We are very sorry that your original order was not delivered by our delivery partners, however, we are glad to hear that our team have arranged for a redelivery on your order. We would love to hear if you have any feedback on the products received. Please do not hesitate to let us know at athome@thewrightbrothers.co.uk Kind regards, Michelle

Posted 4 years ago

“Second time of ordering. Delivery was carefully packed and delicious. Recommended to our guests”

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Posted 4 years ago

“A reliable suppler of high quality fish and shellfish; throughly recommended.”

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Posted 4 years ago

“This is a rating for the customer service provided rather than a particular product. Acid test of any company is how they deal with post-order queries and resolution of same and Wright Brothers passed with flying colours. Particular thanks to Marika from their customer service team.”

Helpful Report

Posted 4 years ago

“We have always enjoyed going to Wright Brothers near Borough Market and it was a delight to be able get that same experience at home. The oysters were especially mind-blowing. Every oyster was fresh and delicious.”

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Posted 4 years ago

“Great service and fish as always. Used your recipes for the Sea Bream and Monkfish, delicious bbq.”

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Posted 4 years ago

“Really amazed how we got such delicious fish -- things we cannot get locally. Everything arrived well packaged and cool. The dry ice had dissolved so wouldn't have managed much longer than the handoff from DPD but the Dover Sole and white crabmeat were just delicious!”

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Posted 4 years ago

“Excellent scallops, smelt of the sea when opened. Great start to our first dinner party since the pandemic. Will definitely order again.”

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Posted 4 years ago

“Delicious selection of seafood. The scallops and king prawns are my favourites. Delivery time a bit of a problem - 5.30 to 6.30, could have done with an earlier slot.”

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Posted 4 years ago

“All items were in first-class condition. wonderfully fresh and very well packaged.”

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Posted 4 years ago

“Very good quality and service”

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Posted 4 years ago

“During the 3rd lockdown ,from dec ‘20 to April ‘21 , we started ordering fresh fish from Wright Bros, as we are big fans of the restaurants and wanted to see how it went ordering fish from them. We have never looked back, and find the quality excellent, and the price good, even in comparison to supermarkets. Some of the fish, the salmon and sea bream are exceptional, and other fish such as hake and pollack just isn’t available elsewhere. We look forward to buying more fish and shellfish, and trying new products when they are released”

Helpful Report

Posted 4 years ago

“Really good quality fish. Deliveredas quoted. A shame that the price has risen after only three orders.”

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Posted 4 years ago

“Nice shellfish for my son's birthday but the mussels were a day late which was a bit disappointing”

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Posted 4 years ago

“Excellent fish and delivery.”

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Posted 4 years ago

“Yet again amazing!”

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Posted 4 years ago

“Everything arrived well wrapped and still well chilled, and in good condition, on the day expected, and within an alerted 1 hour window which was very helpful. All delicious and we will be back for more when the occasion arises!”

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Posted 4 years ago

“Great quality seafood to your door. Great service. What's not to like.”

Helpful Report

Posted 4 years ago

Wright Brothers is rated 4.8 based on 2,877 reviews