Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.77

4.8 Rating 2,877 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,877 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic quality food and great service, will use again”

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Posted 3 years ago

“Ordered a seafood platter with lobster and was informed that I would get a frozen lobster instead….. not happy at all. Besides being frozen it was a Canadian lobster and not a blue one. Very disappointed. When speaking on the phone with the lady she said that before New Year they had a solution to prevent this from happening….. why was the solution not applied earlier?!”

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Posted 3 years ago

Hi There, Thank you for your valued feedback. There are occasions when we are not able to get fresh lobsters, either because the weather is against us or there simply aren't enough landed at the market that day. We try to keep a small amount of frozen stock so that we can offer this as an alternative, but will always try to let customers know beforehand. We have recently upgraded our infrastructure so that we can hold more live lobsters going forward, as we know nothing quite beats a fresh Lobster! Best wishes, Team Wright Brothers

Posted 3 years ago

“Very attentive, good targetted digital marketing!”

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Posted 3 years ago

“Great food. Really easy. Fabulous occasion.”

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Posted 3 years ago

“Wright Bros Ltd was amazing. Thank you for your help. Lovely salmon too.”

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Posted 3 years ago

“First time I have used Wright Brothers but impressed with the quality of the oysters and prawns purchased. Prompt delivery and kept informed of progress all through. Would recommend and will use again.”

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Posted 3 years ago

“Easy to use website and good delivery updates. Well packaged and lovely products. Will use again.”

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Posted 3 years ago

“Fantastic food, it was a gift for my Parents and they loved it.”

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Posted 3 years ago

“I have ordered smoked salmon from multiple sources over the years but the quality of this salmon is better, in my mind, to any of them. It contains a lot of beneficial fish oils and I think this may be because they leave the skin on the fish. Whatever the reason, it is delicious!!”

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Posted 3 years ago

“---------- Forwarded message ---------- Dreadful after sales service - I have emailed you on numerous occasions and nobody replies I wont be using your company again so please remove me from your mailing list Gordon Stokes”

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Posted 3 years ago

Hi Gordon, Thank you for getting in touch. We have searched our system and can't find any messages from you. It might be that the email address has been typed incorrectly. Customers services are here to answer any queries from 8am - 4pm Monday to Friday and 10am - 2pm on Saturday via email or phone - athome@thewrightbrothers.co.uk/020 3855 5300. We have also tried calling you. Kind regards, Team Wright Brothers

Posted 3 years ago

“Very pleased. Absolutely top quality fish”

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Posted 3 years ago

“Went for drinks - really disappointed to see they are still using plastic straws. With everything known about plastic waste and so many credible substitute products available, for a restaurant of such repute to be still using single use plastic is really indefensible”

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Posted 3 years ago

Hi There, Thanks for getting in touch with your concerns, You are quite right that it is unacceptable for restaurants (or anyone else) to still be using plastic straws. Ocean sustainability is very high on our agenda, as you might imagine which includes reducing plastic use as much as possible. We currently use two types of straw in our restaurants neither of which are plastic. - Black bendy paper straws - Frosted clear straw which feels like a traditional plastic straw but is in fact a Compostable Drinking Straw – it’s made from renewable sources - corn, not oil and is recyclable. I hope this reassures you somewhat - Keep up the good work calling out unnecessary plastic use! Best wishes, Team Wright Brothers

Posted 3 years ago

“The best oysters which I ever eat. Very fresh I bought 2 dozen and all were great. I am really recommended.🙂🙂🙂”

Wright Brothers 5 star review on 20th November 2021

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Posted 3 years ago

“Excellent products and punctual service”

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Posted 3 years ago

“Ordering was very easy and was impressed to get a call suggesting alternative to an item not available Tracking and delivery were first class”

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Posted 3 years ago

“These were gorgeous fat scallops which I had to freeze.”

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Posted 3 years ago

“Simply the best products coupled to great service”

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Posted 3 years ago

“The perfect oyster delivery service. Price was good, packaging was great, customer service was impeccable.”

Wright Brothers 5 star review on 12th November 2021

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Posted 3 years ago

“The salmon was the best I’ve ever had. And don’t get me started on the anchovie olives! Wow. 10/10”

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Posted 3 years ago

“Absolutely fantastic service and communication. All ingredients for a successful brand. Will be looking to visit your restaurants when in london next.”

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Posted 3 years ago

Hi Nigel, Thank you very much for this great review! We are pleased you are happy with the service and I'm sure you will enjoy the restaurants just as much when you visit. Best wishes, The Wright Brothers Team

Posted 3 years ago

Wright Brothers is rated 4.8 based on 2,877 reviews