Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.76

4.8 Rating 2,910 Reviews

94 %

of reviewers recommend Wright Brothers

4.8

Based on 2,910 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 1 star review on 9th September 2025

252

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time food was amazing but only received one lot of oysters and had ordered two”

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Posted 3 years ago

Hi Nicola, Thanks for your review. We are very sorry that there was an item missing. I understand our customer service team has now been in touch to refund this item. Many thanks, Team Wright Brothers

Posted 3 years ago

“Great food & great service.”

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Posted 3 years ago

“We love the delivery service of WB. The packaging and the products are very good quality. Unfortunately oysters deliveries started having issues since DPD took over their delivery service. Otherwise top notch.”

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Posted 3 years ago

“Wright brothers are incredible. Providing high quality seafood experiences straight to your home. The instructions provided are so helpful, even their website is full of useful videos and tips. The range of delicious and fresh seafood is fantastic, this will be our 3rd/4th time ordering and it certainly won’t be the last. If that wasn’t enough the delivery system is easy, reliable and environmentally friendly. Highly recommend.”

Wright Brothers 5 star review on 22nd January 2022

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Posted 3 years ago

Hi Sarah, Thanks for this fantastic review! You clearly know how to do our seafood justice, it looks superb! Keep up the good work and thanks for your support, it really does mean the world! Best wishes, Team Wright Brothers

Posted 3 years ago

“Quite simply the best provider of fresh fish and shellfish and we have tried many online suppliers.”

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Posted 3 years ago

“Delicious once again thank you”

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Posted 3 years ago

“Really pleased and customer service is excellent”

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Posted 3 years ago

“A brilliant company that provides the highest quality fish and shellfish. We have looked for a long time for one that provides this quality, as so many give tail end pieces to their on-line customers rather than the prime parts of the fish. With Wrights I am confident of high end restaurant quality produce. We had some dover sole this weekend as one example .....totally delicious”

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Posted 3 years ago

“Extremely good customer service. Oysters delivered for New Year's Eve on time. Flavours were great!”

Wright Brothers 5 star review on 17th January 2022

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Posted 3 years ago

Hi Shane, That is a fine-looking plate(s) of Oysters, Well done sir! We are glad you enjoyed your delivery. Best wishes, Team Wright Brothers

Posted 3 years ago

“I order from Wright Brothers regularly and love both their product and customer service. Products arrived on time without breaking the cold chain. Tastes good as usual. Recommended”

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Posted 3 years ago

“I was watching for delivery like a hawk! DPD in our area is 100% for not finding my address, or calling if they can’t find, because they truly can’t be bothered to read the 1) sign on the doors, 2)notice the house they are attempting delivery to is empty…as in moved out. 3) thank heavens(!) they send a photo!! This time, as I said…hawk watch…I spotted them parked up across the road. With a swoop I dashed across the road, to wait for the driver. I had no idea where he was, until he came out of the dark thru a gate three gates from mine (I had left my light on) with his phone. Long story shorter…I asked, he asked and showed me my name. He went back and retrieved my beautiful big box! Boy was it heavy. Inside, spectacular goodies, wrapped so very very well…amazing. I was ready to cook dinner!”

Wright Brothers 5 star review on 15th January 2022

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Posted 3 years ago

Hi There, What a superb looking plate of canapes! It is always a joy to see what our customers are doing with the seafood we send out. When we see the care and attention you take, it reassures us that the care we take at our end is all worthwhile! Keep up the good work and thank you for your support! Best fishes, Team Wright Brothers

Posted 3 years ago

“Have had 2 deliveries of premilu seafood now, one for family birthdays late 2021 and more recently for new year. Both absolutely fantastic quality, presentation, delivery, communication and follow up. I cannot recommend the quality of seafood and service more highly”

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Posted 3 years ago

“So pleased to receive such high quality fish. Also the king prawns look amazing. Would highly recommend!”

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Posted 3 years ago

“brilliant service and amazing seafood”

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Posted 3 years ago

“Beautiful fresh Dover sole and cod loin. As an ex restaurateur dealing mostly in fish Wright Brothers are consistently reliable and their fish the best. X”

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Posted 3 years ago

“Our second delivery from Wright Brothers. Great service , speedy delivery as promised , all great”

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Posted 3 years ago

“Really impressed with the service- from placing order, order and delivery updates to receiving the product - couldn’t fault it. Will definitely be using Wright Brothers for oysters at home again!”

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Posted 3 years ago

“Our poor experience has already been addressed thank you”

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Posted 3 years ago

“10% of oysters were open and 2 of the three people who ate the remaining ones were ill! To add insult to injury I emailed you on Tuesday but haven't had the courtesy of a response. So, clearly zero customer service. Even worse, yesterday I was lunching at Bentleys in London where I often organize private dining with Richard Corrigan, and I saw the Wright Bros van pull up with what looked like a delivery. If that's where the oysters are coming from, then I shall move my business.”

Helpful Report

Posted 3 years ago

Hi Sheila, Thanks for getting in touch with your concerns and for your time on the phone. I am pleased to have been able to go through the stringent food safety safeguarding procedures we have in place and hopefully, this is of some reasurance with regards to our products. I look forward to investigating this matter further with you as discussed, on your return. Any food safety issues are of the utmost concern and we have robust procedures to not only safeguard but also investigate such matters. Best Wishes, Team Wright Brothers

Posted 3 years ago

“Good quality seafood delivered on time.”

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Posted 3 years ago

Wright Brothers is rated 4.8 based on 2,910 reviews