The Badge Centre Limited Reviews

Name: The Badge Centre Limited
Address: Maple HouseWinterstoke Road, Maple House Winterstoke Road, North Somerset
Rating: 4.61

4.6 Rating 1,225 Reviews

90 %

of reviewers recommend The Badge Centre Limited

4.6

Based on 1,225 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 043 8060

Email:

hello@thebadgecentre.co.uk

Location:

Maple HouseWinterstoke Road,
Maple House Winterstoke Road
North Somerset
BS23 3YS

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The Badge Centre Limited 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 5 years ago

“Excellent quality and arrived just in time for date needed, would have like a little bit more communication telling me the status of my order”

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Posted 5 years ago

“Exactly what I wanted and very good price thank you.”

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Posted 5 years ago

“Brilliant service, rushed through an order for me. Great quality products will definitely use again x”

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Posted 5 years ago

“Great idea - look good and quick delivery”

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Posted 5 years ago

“Badges look fantastic, arrived in plenty of time and have been a great fundraising success. Thank you.”

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Posted 5 years ago

“The badges were in great condition, they looked amazing..exactly what I was hoping for. Pricing was reasonable and it turned up within the week that I ordered them, overall very happy with my order”

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Posted 5 years ago

“Following notification of non receipt of my order 9732672 of 7/7/19 I got an email and also got through on the phone to track it. I was told I would get a replacement tomorrow 26.7 as they couldnt understand why I had not received my order which was supposed to be express delivery and which was purportedly sent ages ago. I was impressed with this response till I logged on to my account and as of 23.7 there was a comment ‘production awaiting despatch’ !! I would just appreciate the truth about the situation please.”

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Posted 5 years ago

I am really disappointed to see your review, after our conversation yesterday. As explained, your order was sent by Royal Mail Signed for however the tracking gave us no information. Accordingly we advised that we would send out replacements yesterday to guarantee delivery today before 1pm. This we have done and I see these where signed for today at 11.43am. With regards to the online status on the website, this is not updated live. You where told the truth yesterday and if you have concerns you where more than welcome to call again for an explanation or reassurance, We are a family operated business. We do not have barcode scanners that update live shipping status software that then integrates with the website order system or live shipping software that larger companies have. We pack by hand and either Royal Mail collect or we take to the local RMDO. This can often be late in the day or on Fridays even outside of our opening hours. Updating the website is a manual job, which is not prioritised as we prefer to focus on getting orders out. I trust you are happy with your badges,

Posted 5 years ago

“Good service good product”

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Posted 5 years ago

“What a treat. I ordered 5 badges all with different names and photos and they were smashing. I was a little scared not being able to preview but I shouldn't have been 10/10 from me and fast delivery too. Top job thank you”

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Posted 5 years ago

“Great price, spot on reproduction of image, excellent speed of delivery!”

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Posted 5 years ago

“Order no 9732530. I am resorting to posting on here as I have emailed/messaged 4 times and had no response as I’ve never received an order placed on 24/6/19. I have also tried calling but the phone just rings. All I would like is a refund!!!”

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Posted 5 years ago

“My badge never turned up- they said it wouldn’t be able to be made and I would like to get a refund-”

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Posted 6 years ago

Thanks for your review. Your order could not be made, as you did not provide correct artwork. You ordered a HEN BADGE, but supplied a photo of a badge that had been made by different company, meaning you and asked us to replicate them, for £1.90! We cannot copy other peoples designs. We also cannot create custom artwork and then supply 2 badges for £1.90. Today you have left this review and messaged us twice, on all three occasions asking about a refund. Your refund was processed on the 26th June. I would suggest that you contact your bank.

Posted 6 years ago

“I ordered 6 badges all with a different photo and they are blinking smashing. Just like the examples and arrived within the week. Don’t be put off by the fact you can’t preview before you buy 10/10”

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Posted 6 years ago

“Badges arrived promptly but the quality of the photo was mixed so the badges looked different which was really disappointing.Hope the company can sort this swiftly to avoid disappointing a lot of people. A pity cause 10 of the badges looked great.”

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Posted 6 years ago

Sorry to hear about the issue. I see the first time we heard about this was this morning, so we have not had time to resolve the issue. We will look into this when we are open on Monday.

Posted 6 years ago

“One star is too good - no stars would be more appropriate.I ordered badges 6 days ago and paid £5.25 delivery to be sure that they would arrive i good time for our lunch today in remembrance of my Mum who we sadly lost last year. Theyhave not arrived although I am told they were posted the same day 1st class mail. I have my doubts - they were probably overlooked. A refund has been agreed but the occasion will not be the same without them and cannot be replaced. Absolutely gutted and will not use them again. I have been unable to complete the questions below as the item was not received and I have not yet received the agreed refund. Do not use this company if you are ordering for an important event on a specific day.”

Helpful Report

Posted 6 years ago

As advised your order was sent as requested via Royal Mail, it is your choice whether you would prefer to believe this to be untrue, but from a commercial point of view it is not in our interest to take orders, not send them and refund. I would advise you contact Royal Mail. With regards to your refund, as with a card refunds, they take several days to arrive. Also a refund cannot be initiated until after your funds have cleared in our merchant account, which was only 2 days ago. Just like it take days for a refund to be processed, it takes several days before we receive your payment.

Posted 6 years ago

“Really pleased with the products I ordered - the quality of the pictures was amazing and they look really good! Would definitely recommend and order again.”

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Posted 6 years ago

“Badges arrived as described, well made just a shame cant see preview of pic on badge before ordering. but would recommend and order again.”

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Posted 6 years ago

“Ordered some photo-personalised badges for a 90th birthday bash. The badges arrived on time and were absolutely stunning. The photo came out perfectly and the quality was great. They went down really well at the family gathering. Many Thanks Badge Centre!”

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Posted 6 years ago

“Exactly as I wanted and very fast.”

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Posted 6 years ago

The Badge Centre Limited is rated 4.6 based on 1,225 reviews