The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.64

2.6 Rating 184 Reviews

39 %

of reviewers recommend The Designer Rooms

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Metrics

2.6

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will never buy anything ever again from this company recliner chair broke after four months this was July last year they sent out an engineer on two separate occasion who told me it was broken and needed a new part been waiting since then for the part to be delivered, I have lost count of how many phone calls I have made and just keep getting fobbed off on every call, was told the part was coming from china please avoid this shop at all costs”

Helpful Report

Posted 1 year ago

“I’m giving 3stars due to damage of goods when received twice. I recently purchased a dining room table & chairs from Designer Rooms in Irvine. The table and two chairs were damaged. I was given a date when the replacements would arrive...great! no problems at all! However I just received the replacement and again damages! I refused the replacement which was ok with the drivers as they could quite clearly see the table top was cracked and the base was also damaged. The drivers were very pleasant and apologetic unlike customer services who never apologised to me for my inconvenience until I mentioned that this was the 2nd time and I was really disappointed. I asked her if she could ensure that the 3rd one wouldn’t have any damages and I was taken aback when she said she couldn’t promise that....The answer I was looking for was ‘We apologise for the inconvenience and we will do our very best to ensure your 3rd replacement will have no damages’ Is it too much to ask? I have bought items before and I also had damages to that too but it was replaced in perfect condition. I do love Designer Room furnishings and I will definitely buy again however I am aware it may take a few occasions before getting the item without damages! I was told by a member of staff that it’s very rare this happens so maybe I’ve just been one of the unlucky ones!”

Helpful Report

Posted 4 years ago

“Customer Service non existent from the Irvine Store. Jasmine trying her best to be helpful. My order was placed on 17 March 2019 and was told by Gillian it would take 2 weeks. After 2 weeks I checked my invoice and it stated 12-14 weeks. No-one from the Irvine Store contacted me at any time. After 14 weeks, I eventually phoned the Store and was told there would be a delivery at the end of July. Still no communication. I phoned Gillian who would find out and phone me back in “5 minutes”. It never happened. I phoned several hours later and a helpful Jasmine tried to find out for me. Gillian did not even afford me the courtesy of speaking to me on the phone but relayed a message through Jasmine. Absolutely shocking! Still waiting for furniture and a phone call.”

Helpful Report

Posted 4 years ago

“Lovely products , waited 3 months for my suite to be delivered tho with no communication , wasn’t keen on having to fone constant”

Helpful Report

Posted 4 years ago

“I recently purchased a 3 seater leather recliner couch and a 2 seater leather couch in february from your ayr store.The recliner mechanism broke after 6 weeks on the 2 seater and i reported this for repair on the 27 march,i am still waiting for it to be sorted.This is nearly a month for a reasonably simple repair on an expensive couch,which should have been repaired within a week. Your order number is100060”

Helpful Report

Posted 5 years ago

“Won't buy again just after spending 600pnd on a chair a few days they were doing 10pcent off plus the attitude of the lady on desk I asked if they done vat free as my husband has cancer she didn't have a clue on return to pay for chair what a difference a lovely young lady .it's put me off shopping there was haven't been back I go up to top drawer in east Kilbride there staff plus goods are lovely well worth a trip ..”

Helpful Report

Posted 5 years ago

“Very helpful staff and good choice of furniture and accessories for all rooms. Will shop there again.”

Helpful Report

Posted 5 years ago

The Designer Rooms is rated 2.6 based on 184 reviews