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The Designer Rooms Reviews

2.6 Rating 184 Reviews

39 %

of reviewers recommend The Designer Rooms

Company Reviews

2.6

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Location:

Ayr | Kilmarnock | Irvine | Silverburn | Wishaw | Coatbridge
KA7 1SQ

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

4

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgraceful customer service from Kilmarnock store which I can only imagine is the same at every other Designer Rooms store. There returns & refund policy is a disgrace, attitude of staff is much worse. DO NOT BUY FROM THIS STORE !!!!!!!”

Posted 4 years ago

“Wish I read these reviews before buying from the Irvine store. Or any of the Designer Room stores it seems. Extremely rude staff after purchase and non delivery of items. I see it as borderline theft in dealings with supplying faulty goods and being returned with no refund given, or in their words “we check consumer advice daily and don’t need to refund faulty goods”. Now they have the item I bought returned to them and are unwilling to refund my money. Calls to the store are sometimes answered with excuses made and promises to phone back never ever fulfilled. Like other reviews here I wish I could give zero stars rating. I hope this review helps others not to make the mistake I did in ever stepping through their door.”

Posted 4 years ago

“Hi Popped into your new store at Silverburn today saw 2 small trays I loved Husband decided to buy them for me £15 was on both of them got to the cash desk rung them up was told sorry wrong price was on them told us they were £50 something each . I always thought you paid the price that was on the item really not happy with Manager and assistant .Would like a reply please”

Posted 5 years ago

Hi, We're really sorry to hear this. If you could e-mail digital@thedesignerrooms.com then one of our digital team would like to speak further and look to resolve this. Thanks.

Posted 5 years ago

“WARNING ! Please avoid this company. Goods purchased, when opened found to be damaged, Designer Rooms will not even discuss it. Absolutely shocking response and customer service is nonexistent. Overpriced, low quality products, even lower quality management. It’s too risky for anyone to go and spend any money there, many better alternatives elsewhere.”

Posted 5 years ago

“My mum and I have both spent thousands of pounds in this store. My mum ordered a console table that would be 6-8 weeks. When she went to collect they have said it will be 13-14 weeks. The way the manager spoke to my mum was absolutely disgusting!!! He was so rude and didn’t even say as much as sorry. I have never experienced such poor customer service before!! He refused to give her her money back even though they did not stick to there agreement!! I will never spend another penny in this store and will make sure people know of my bad experience!! WOULD NOT RECOMMEND!!!”

Posted 4 years ago

“Never Ever buy from this shop!! Rouges in disguise. Customer service non existent once they have your money. I'm reporting this to consumers advice, but should be the Police. Purchased a console table beginning of may. Due to collect middle of June. Phoned McKinnon Mills store where purchased, to be told another few weeks for delivery. Went into store yesterday, which was 2 weeks later. Female advised another few weeks. Unhappy with this, I asked for the manager. He advised it would not be another few weeks, it would be August. As he had not kept to the agreed delivery of 6- 8 weeks i wished to cancel my order. He became aggressive and spoke to me In an unacceptable manner . He suggested i was told delivery time was 8-10 weeks. I advised him August would be a 13-16 weeks delivery time. Also discussed this was different information that was given from assistant 5 minutes ago. Shrugged his shoulder and said he was planning to train his staff ,so they were all giving correct, same information. Said he was new to store. Further false information as he sold me a table and chairs some time ago. Then said he had been off for some time. He would not honour the 10% discount that was on throughout the store, as a gesture of good will, and would not give me my deposit back. He suggested the delivery time is approximate, and advised me I should have read the small print on the back of order form. Then In a most unprofessional manner said if l left a bad review it was only because I wasn't getting what I wanted. SORRY, I only want what I paid, for in a timely manner. He further smirked when advised be he wouldn't refund my deposit after the 10 weeks as they were allowed some leeway. Disgraceful way to run a store, and treat a customer . I have spent thousands of pounds in the store. I will NEVER spend a single penny there again. And will tell everyone I know about my experience, and never to shop in this store.”

Posted 4 years ago

“sideboard arrived 8pm after sideboard arrived they noticed a door was missing, Item taken away again, arrived next morning with sideboard, Doors on it this time, they left then i noticed 0ne door not lined up so it would not shut properly, so i phoned shop where i got it, they told me to phone Ayr which i did, the woman said it would be after Christmas now before they could send someone as shop was shut but they would phone me when shop opened and arrange for someone to sort it, Im still waiting for the call, that was a year and a half ago, Dec' 17 and i spent over a thousand pounds on sideboard and lamp table to match.”

Posted 4 years ago

“Like a previous reviewer, the customer sales team have decreed that "The Designer Rooms only offer a 12 month guarantee from date of delivery, our records indicate that delivery of the goods was 10/1/18, therefore it is out with the warranty period." That was the extent of their response and consideration of my dissatisfaction. They have chosen not to respond to my subsequent emails last one was on 29/04/2019. The item in question is a table, one would reasonably expect a table to last longer than it did before it fell apart. Apparently, customers' don't have statutory rights. I am taking further advice about this matter. I was prompted to provide this review because on 18/04/2019 the Designer Rooms sent an email to me inviting me to review my last purchase. So, here goes, I would give ZERO stars but the lowest I can give is one star.”

Posted 5 years ago

“Apologies for using the Irvine store empty car park Friday 25th October whilst visiting the busy nail salon next door a smile goes a long way, such a rude assistant thought I was going to get six of the belt or 100 lines just a shame you had not such efficient staff back in 2015 when I had to wait 6 months for a suite it took you 3 month to decide you had not the colour I ordered in first place, decided then I would not purchase again this confirmed it Perhaps a Private Car Park sign from the proprietor...…………………..”

Posted 4 years ago

thanks for getting in touch, we always take feedback on board and will be speaking with the store in regards to how you felt you were treated, please accept our apology but unfortunately we only have 4 parking spaces at our Irvine store and these are reserved for our customers, as you have pointed out we currently do not have a sign stating that parking is for customer use only and have made the decision after you feedback to get a sign placed in our carpark

Posted 4 years ago

“Considering that we spent a lot of money In the store over the last couple of years,I was very dissapointed with the attitude from Designer Rooms regarding the King Size bed we purchased.It started to sag in the middle.After numerous phone calls of complaint,we were basiclly told nothing was going to get done about it.I certainly won't purchase anything again from them”

Posted 4 years ago

“Ordered a mirror on the 27th of December and it's now 1 week shy of 4 months and still no mirror. Everytime I call I get 'it's due for delivery next week'. Ridiculous customer service.”

Posted 5 years ago

“Customer Service non existent from the Irvine Store. Jasmine trying her best to be helpful. My order was placed on 17 March 2019 and was told by Gillian it would take 2 weeks. After 2 weeks I checked my invoice and it stated 12-14 weeks. No-one from the Irvine Store contacted me at any time. After 14 weeks, I eventually phoned the Store and was told there would be a delivery at the end of July. Still no communication. I phoned Gillian who would find out and phone me back in “5 minutes”. It never happened. I phoned several hours later and a helpful Jasmine tried to find out for me. Gillian did not even afford me the courtesy of speaking to me on the phone but relayed a message through Jasmine. Absolutely shocking! Still waiting for furniture and a phone call.”

Posted 4 years ago

“Lovely products , waited 3 months for my suite to be delivered tho with no communication , wasn’t keen on having to fone constant”

Posted 4 years ago

“Sofa cushions began to look old after a very short time was changed by the company but had the same problem.”

Posted 4 years ago

“Very unhappy with designer rooms I spent a lot of money on a corner unit and lusso furniture the sideboard was damaged after waiting 5 months on delivery was promised a new one so after waiting another 8 weeks they only replaced the side that was damaged. Customer service were rude and very unprofessional in my opinion the way they spoke to my son when he phoned them and also to me. I loved the designer rooms but unfortunately I won't purchase anything else from them. I was going to get all my bedroom furniture from you but the same furniture I saw in your shop I can get it much cheaper from a company in Glasgow.”

Posted 5 years ago

“Never ever ever use this company,been waiting on a dining table and chairs from the Irvine store since early October,we were promised it by Christmas,they knew full well they couldn't fulfil their promises but took the 400 pounds deposit anyway,staff lied to us and even enquired as to whether we had anything else we could use in the meantime over christmas,they then offered us a more expensive table for no extra cost if we liked it as it would be here before Christmas,it's now the 20th December and still no sign of either table,utterly pathetic!”

Posted 5 years ago

“Been purchasing goods from this company for about 15years, I have spent thousands of pounds in there stores just paid £900 in August for dinning furniture and a rug which was on the sale from £400 it was 3 month old and the wools were starting to spread. When I contacted them they told me it is sold as seen as it was a sample to there store nothing on the receipt to say that or mentioned when I purchased it so they have lost a good customer and many of my friends and hopefully many people reading this will stay clear of these cowboys.....”

Posted 5 years ago

“Customer service is excellent from all the staff in the wishaw shop. Friendly & helpful with a good selection of furniture & accessories at reasonable prices.”

Posted 4 years ago

“Great service from leslie once again 👍the shop is bursting with quality items that can transform any home, great place to shop and leslie gets a extra star for going that bit above and beyond 👍”

Posted 4 years ago

“I’m giving 3stars due to damage of goods when received twice. I recently purchased a dining room table & chairs from Designer Rooms in Irvine. The table and two chairs were damaged. I was given a date when the replacements would arrive...great! no problems at all! However I just received the replacement and again damages! I refused the replacement which was ok with the drivers as they could quite clearly see the table top was cracked and the base was also damaged. The drivers were very pleasant and apologetic unlike customer services who never apologised to me for my inconvenience until I mentioned that this was the 2nd time and I was really disappointed. I asked her if she could ensure that the 3rd one wouldn’t have any damages and I was taken aback when she said she couldn’t promise that....The answer I was looking for was ‘We apologise for the inconvenience and we will do our very best to ensure your 3rd replacement will have no damages’ Is it too much to ask? I have bought items before and I also had damages to that too but it was replaced in perfect condition. I do love Designer Room furnishings and I will definitely buy again however I am aware it may take a few occasions before getting the item without damages! I was told by a member of staff that it’s very rare this happens so maybe I’ve just been one of the unlucky ones!”

Posted 4 years ago

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The Designer Rooms is rated 2.6 based on 184 reviews