The Designer Rooms Reviews

Name: The Designer Rooms
Rating: 2.63

2.6 Rating 185 Reviews

39 %

of reviewers recommend The Designer Rooms

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Metrics

2.6

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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The Designer Rooms 1 star review on 16th January 2023

The Designer Rooms 1 star review on 8th November 2022

Miss Hutchison

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Service”

Helpful Report

Posted 6 months ago

“We visited the clearance shop in Air today Spoke to Robert who couldn't be nicer Found the lamps I loved and has ordered them, so i could collect in a branch nearer to me Very professional and knowledgeable Regarding the stock ... An accet to the company Looking forward to picking up my new lanps soon Thanks Robert”

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Posted 1 year ago

“Visited the Braehead store where James advised us regarding the items were were looking at. He was very professional and enquired into delivery timescales for us before giving us an estimated cost before we made a final decision. On returning Leighanne dealt with us as James was not available - she was very professional in her approach and ensured all questions were answered. Both members of staff gave excellent customer service and I can not praise them enough.”

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Posted 1 year ago

“Ladies in the Kilmarnock showroom were very helpful, especially Lesley who sorted out a small problem we had promptly. She and Shelley were very pleasant and we love our new furniture.”

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Posted 1 year ago

“I bought furniture from the Designer Rooms in Silverburn I was served by Christine I couldn’t have asked for a nicer or more helpful person Christine couldn’t have done enough for us So happy with my furniture and would definitely buy from here again”

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Posted 1 year ago

“Amazing service especially from Lee @ silverburn branch , very polite and very helpful I cannot recommend enough. 😊”

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Posted 1 year ago

“Brilliant customer service from Christine and Julie at silverburn! Couldn’t be more helpful”

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Posted 1 year ago

“I was buying a rug to go with my new decor and was really unsure of which one to buy. Christine the lady who works there was very knowledgeable, helpful, professional and made my purchase decision so much easier and assured me that when my knew suite arrives if my rug does not work I can have a credit note or exchange which was very good to know and encouraged me to buy. Thank you Christine for all your help on Wed 1st June.”

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Posted 1 year ago

“Julie the sales associate was so helpful and made the experience enjoyable”

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Posted 1 year ago

“Customer service from Sharon at Silverburn store was excellent”

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Posted 1 year ago

“This store has amazing furniture and furnishings , the staff were really helpful .”

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Posted 1 year ago

“When your delivering your orders STOP PARKING IN FRONT OF MY DRIVEWAY”

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Posted 2 years ago

“Ayr branch. I called into this shop just to browse. I wasn't pressured by the staff at all ( I hate it when staff are all over the customer as soon as you walk into their shop ). I bought 4 beautiful mirrored pictures and a rug. The staff, David and Robert were more than helpful so much so that they helped me to carry them all to my car which was parked down the road ( at the close off shop ). Thank you both, you come Highly recommended. Julie mathie.”

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Posted 2 years ago

“Absolutely love this shop”

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Posted 2 years ago

“Hi just wanted to say the sales assistant Claire was very helpful and nothing was to much trouble also all of the sales staff was very nice keep up the good work xx”

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Posted 2 years ago

“The lady sales assistant was very helpful and Ross was very helpful in putting the mirror in my car”

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Posted 2 years ago

“I bought a t.v table on Sunday and picked it up on Monday morning no problem Ross was very helpful”

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Posted 2 years ago

“I saw two items ( lovely mirror and a bedside cabinet) reduced to very reasonable price to take away from the Coatbridge store at Mackinnon Mills. Stephanie served me and was very helpful and Ross wrapped my goods and waited for me at warehouse door and safely deposited the items in the boot if the car for me. Both staff members were very open and had pleasant demeanour.”

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Posted 2 years ago

“Just love love love my new mirror. Served by Lindsay C at the Kilmarnock store who ordered it for me and it arrived 2 days early. Very pleased with service and purchase.”

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Posted 2 years ago

“Visited the Kilmarnock store today, served by Lindsay C. She was very helpful, helping us pick a rug for our new home. Very friendly and welcoming.”

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Posted 2 years ago

The Designer Rooms is rated 2.6 based on 185 reviews