THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Phone:

Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

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“Great stuff! Quality clothes and great returns policy!”

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Posted 3 years ago

Hi there, thank you for taking the time to write a review and feedback! Happy to know that you are more than satisfied with your purchases!

Posted 3 years ago

“I am overall pretty happy with my shopping experience. However have to say that the presentation of the item was slightly disappointing. A ribbon and a little 'thank you' card would go a long way and add a little luxury shopping experience. That is exactly one of the reasons why we shop at luxury boutiques - the experience!”

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Posted 3 years ago

Hi there! thank you for your feedback -- well noted on the points. (:

Posted 3 years ago

“Just realized after my recent purchase that there was a 5.3% add-on when using different payment method, aside from PayNow, which is I'm not eligible as I'm outside Singapore. Disappointed to see that prices on my watchlist have also increased.”

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Posted 3 years ago

Hi there, thanks for your feedback. We checked your order and you were charged the prices exactly as shown on the website. While we do offer incentives for certain low cost local payment methods wherever these can be made easily available to our customers, we regret that we currently have no such options available in New Zealand, but hopefully in the not-too-distant future!

Posted 3 years ago

“Super quick shipment. Professionally wrapped and item as described. Great value for an authentic pair of Hermes sneakers. Will definitely not hesitate to repurchase again.”

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Posted 3 years ago

Dear Jennifer, thank you for the kind words. We really appreciate you taking the time to write us a review of your experience shopping with us! Come back to shop soon!

Posted 3 years ago

“The bag arrived and was in perfect condition as stated in the description. Packaging was excellent. Arrived pretty quickly, only a slight delay due to weather and large volumes of packages arriving through specific terminal. I did not have to pay any extra customs, which I was super happy about. Overall, I’m very happy with the bag, as I had been looking for this specific one for months!”

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Posted 3 years ago

Hi Lisa. So happy to know that everything worked out and that you are happy with your order! Thank you for taking the time to leave us a review of your shopping experience -- glad we were able to assist in your search for this specific bag!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Hi Pauline! thank you for the review! Looking forward to having you back shopping on the site!

Posted 3 years ago

“Exactly as described, quick delivery! Very happy with my purchase, will buy again!”

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Posted 3 years ago

Hi there! thank you for the review. Glad to know that you're happy with your purchase! We do take pride in ensuring that you receive what you see (and read) on the site!

Posted 3 years ago

“Nice to receive emails that tell me I sold something it feels like a nice surprise each time.”

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Posted 3 years ago

Hi there! Always happy to receive such reviews from our beloved sellers. Thank you for trusting us with your treasures

Posted 3 years ago

“Perfect shipping. The dress was exactly what was pictured. Thank you”

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Posted 3 years ago

Dear Noelia, thank you for taking the time to leave a review for us. Glad to know that you're happy with the order! We try our very best to ensure that our descriptions are on point!

Posted 3 years ago

“Very simple order”

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Posted 3 years ago

Dear Leon, thank you for leaving us a review! Indeed, we try our very best to make the process as easy and simple as possible! Looking good and doing good has never been so easy! (:

Posted 3 years ago

“Dress was EXACTLY as described. It arrived to my rural/remote address in Australia in a matter of days.”

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Posted 3 years ago

Dear Nadine, thankyou for sharing your experience shopping with us! We are so happy to read this! (: Looking forward to having you back on the site.

Posted 3 years ago

“Received bag and very happy”

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Posted 3 years ago

Dear Zi Ling, thankyou for your feedback and review! We're so happy that you love your shopping experience with us! Enjoy the bag. (:

Posted 3 years ago

“Fast and friendly service. I bought several items and was never disappointed: the description is accurate, shipping within 24h. And the prices are great, not to mention the sales!”

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Posted 3 years ago

Dear Anne Isabelle, thank you for the review and for providing feedback! We really appreciate this. (: Our prices are already wallet-friendly, the twice a year sales are just icing on the cake ;p

Posted 3 years ago

“great service, brilliant curators & above TFC do communicate & get back to queries with a day. happy to partner with them.”

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Posted 3 years ago

Dear Georgina, thank you for taking the time to leave us a review and for providing feedback! So happy to know that you are more than happy with your experience shopping with THE FIFTH COLLECTION!

Posted 3 years ago

“Thank you for always answering all my questions and for such prompt deliveries and pick up. By far the best second hand store.”

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Posted 3 years ago

Hi there! thank you for leaving us a review! We do our very best to answer all queries as quickly as possible, and glad to know this is appreciated. (: Looking forward to having you back on the site!

Posted 3 years ago

“Very very BAD experience with you! BAD customer service! I'm very disappointed. I've lost my money because of you - for nothing! I do NOT recommend ordering from you!”

Helpful Report

Posted 3 years ago

Hi Ella! Thanks for taking the time to leave a review. We're sorry your experience has not been the most favourable, and it did not go in your favour. Just to recap, you made a purchase on our site of a pair of sunglasses. We shipped it for free to Israel. When your order arrived in Israel, and you were contacted by DHL to pay the tax charged by Israeli customs, you decided you didn’t want to pay the taxes and duties. We sent you an email about it to which we didn’t receive an answer and thereafter, and in accordance to our buyers terms and conditions available on the site, we refunded you the amount of your purchase minus the cost of shipping back to us from Israel because you refused to pay the taxes and duties imposed by your country.

Posted 3 years ago

“Very prompt response. Quick delivery and the product is in very good condition .”

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Posted 3 years ago

Dear Carina, thank you for taking the time to leave us a review. So glad to know that you are happy with your shopping experience with us!

Posted 3 years ago

“One of the best places to get preloved luxury items. Excellent customer service support - swift, friendly and reliable. I totally enjoy buying with fifth collection.”

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Posted 3 years ago

Hi there, thank you for the kind words! We really appreciate the vote of confidence. Hope to see you bakc on the iste! (:

Posted 3 years ago

“fantastic service with human touch, prompt response, love ur copy writing, well curated & organised web, best site to sell as hassle free. highly rated for anyone wanting to sell any branded items. Well done TFC ! Appreciate much Winnie & Angie”

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Posted 3 years ago

Dear Georgina, thank you for taking the time to leave us a review, and provide feedback on your experience shopping with THE FIFTH COLLECTION. We're doing a bit of a happy dance! (:

Posted 3 years ago

“Fantastic and super quick postage! Definitely will buy from again.”

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Posted 3 years ago

Dear Erika, thank you for taking the time to leave us a review! So happy to know that you're more than satisfied with your shopping experience at THE FIFTH COLLECTION! (: Looking forward to having you back on the site

Posted 3 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews