THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Phone:

Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and prompt services.”

Helpful Report

Posted 4 years ago

Hi Lam! Thank you for for taking the time to leave us a review and provide us with feedback. We really appreciate the continuous support! On pricing, we ensure that they are fair for both sellers and buyers, much like yourself -- and you can get pieces for as low as $60 (which is 90% off retail prices in the boutiques). Looking forward to have you back on the site!

Posted 4 years ago

“Always love my purchases! Extremely well priced and curated. Able to shop with them with a total peace of mind in regards to quality control and authenticity. Items always as described and the team always makes effort to answer me without fail.”

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Posted 4 years ago

Hi there! thank you for taking the time to leave us a review and feedback! We're so glad to know that you're happy with your purchase! And yes, we strive to provide you with the best customer service experience (even though we don't have a dedicated team for this!) so as to make your shopping with us better! So, we will answer any questions you may have that is within our means! (:

Posted 4 years ago

“My first experience shopping with the fifth collection was an absolute delight! They assisted with every question I had to ask, and my handbag is beautiful, exactly as described. Thank you so much!!”

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Posted 4 years ago

HI there! thank you for taking the time to leave us a review and feedback on your shopping experience! So happy to hear that it was an absolute delight. You don't know how much this made our day! (: We strive to provide the best shopping experience to all our collectors and to read this makes everything worth it. Looking forward to offering you more in the future. x

Posted 4 years ago

“I absolutely loved my first purchase at The Fifth Collection!!! Fast delivery & well packaged!!! Thank you =)”

Helpful Report

Posted 4 years ago

Hi there! Thank you for taking the time to leave us a review! We're so glad that you're happy with your purchase! We're all about quality curation and we're glad that you enjoy our selection and prices. We do try to include the receipt whenever possible, and should the piece comes with it during consignment. But as they are secondhand, we know that not everyone keep the receipts of their purchases. Having said that, thank you again and we look forward to offering you more in the future!

Posted 4 years ago

“Very good service”

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Posted 4 years ago

Hi Elizabeth, thank you for your positive words. We really appreciate you taking the time to leave us a review of your shopping experience with THE FIFTH COLLECTION. Looking forward to offering you even more in future!

Posted 4 years ago

“Great service - Great products - So happy with all my purchases”

Helpful Report

Posted 4 years ago

Hi there! thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 4 years ago

“Brilliant site, broad choice and good prices. Love the free shipping. I used to go to TheRealReal or Vestiaire but this is much easier and nicer to use.”

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Posted 4 years ago

Hi there! thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. We're also happy to read that you find navigating the site easy! We are constantly trying to improve the user experience for all our collectors, so do look out for new features in the future! Noted on your feedback, and will certainly work on this! Looking forward to offering you even more in future!

Posted 4 years ago

“A very happy return customer.”

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Posted 4 years ago

Hi there! thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 4 years ago

“Simply Awesome!!!”

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Posted 4 years ago

Dear Ankur, thank you for your kind review and feedback! (:

Posted 4 years ago

Dear Ankur, thank you for your kind review and feedback! (:

Posted 4 years ago

Thank you, Ankur! (:

Posted 4 years ago

“The bag arrived very quickly even during COVID ( I live in Melbourne Australia ) The description and pictures were 100% accurate . Easy transaction and would use the site again”

Helpful Report

Posted 4 years ago

Hi there! thank you for taking the time to leave us a review and feedback on your experience shopping with us! Indeed, we try our very best to provide the best service to our customers -- even during Covid! So glad to know that your purchase from us helped in creating some form of happiness during the lockdown in Victoria! Stay safe, and take care!

Posted 4 years ago

“Excellent service and customer service experience”

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Posted 4 years ago

Hi there! thanks for taking the time to leave us your feedback and review. So glad to know that you're happy with our services and your purchases!

Posted 4 years ago

Thank you so much for the vote of confidence and the support! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 4 years ago

“Very professional, makes buying and selling a very enjoyable, seamless and convenient experience. Love the chat function on the page!”

Helpful Report

Posted 4 years ago

Dear Jessica, thank you for your kind feedback and review! We really appreciate you taking the time to do this. Indeed, the chat function is to give us the opportunity to assist you even further, and to answer other questions you may have about the product! So good to know that we've helped!

Posted 4 years ago

Dear Jessica, thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 4 years ago

“They never cease to deliver on quality, price and customer service.”

Helpful Report

Posted 4 years ago

Hi there! Thanks for taking the time to leave us your feedback and review! We really appreciate this and hope to see you back on the site. 😊

Posted 4 years ago

“Very happy with the service. A very professional team with well curated products. Love my purchase.”

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Posted 4 years ago

Hi there! thank you for taking the time to leave us a review and feedback on your experience shopping with THE FIFTH COLLECTION. (: Looking forward to having you back on the site soon!

Posted 4 years ago

“I am very pleased with my purchased! The item was in a good condition when it came and packaging is good! Fast and easy transaction. Will buy again from fifth collection.”

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Posted 4 years ago

Hi Carissa, thank you for taking the time to leave a feedback and review of your experience. We really appreciate this! So happy to receive the photos as well. Looking forward to seeing you back on the site.

Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

Dear Sarah, thank you for taking the time to leave us a review. We're so glad to know that you're happy with our customer service and that your experience shopping with us has been an excellent one. Looking forward to have you back on the site!

Posted 4 years ago

“I only just discovered the Fifth. I was pleased to discover a pair of A.Wang shoes ive been searching for. The speed of delivery, packaging, and customer service were all second to none. Highly recommend.”

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Posted 4 years ago

Hi Lee, thank you for taking the time to leave us a review. We really appreciate this! So happy to be able to assist you in finding the piece you've always wanted and been looking for. Looking forward to offering you more! In the future.

Posted 4 years ago

“Excellent customer experience. Dress was exactly as described with fast dispatch and international shipping.”

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Posted 4 years ago

Dear Lynne, thank you for taking the time to leave us your feedback and review. We're so happy to know that you're satisfied with our service and the pieces you've purchased from us. We take pride in our detailed descriptions as we do not want there to be any surprises. As for photos, happy to send more photos to you - simply reach out to customer service on the chat and we'll attend to your request accordingly! Looking forward to have you back on the site!

Posted 4 years ago

“I am very content that my pre-loved well-taken care items will make others happy as well. Huge thanks to The Fifth Collection!♥️”

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Posted 4 years ago

Dear Sanem, thank you for leaving a review on our consignment service. We take pride in ensuring that your pieces consigned to us are well taken care of!

Posted 4 years ago

“Despite a couple of hiccups with my first purchase from The Fifth Collection, I have to say that the customer service I received was absolutely beyond reproach. Unfortunately, my package was sent to the wrong address (a label was incorrectly printed), which I advised The Fifth Collection about. They tried to redirect the package, which unfortunately didn't happen. However, they did arrange for pick up and redelivery of the mis-sent package. Then the red sole of my Louboutin shoes was damaged by a sticker placed by The Fifth Collection. This, too, was attended to quickly and professionally. Despite this comedy of errors I still give them 5 stars for their service and professionalism. The customer service from everyone at The Fifth Collection was beyond exceptional. I am very appreciative of the time and care all of the service team provided when assisting me and I will definitely be purchasing again in future!”

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Posted 4 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews