THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best secondhand luxury shop EVER! The customer service, shipping, packaging, pricing and products are simply next level!”

Helpful Report

Posted 4 years ago

Dear Jip, thank you for taking the time to leave us this review and feedback. So happy to know that you are more than satisfied with your purchase, as well as the service we have provided! (: We definitely take pride in trying our best to give our collectors the best shopping experience online, especially when shopping secondhand and vintage! Your review definitely made us dance in our seats! Thank you again and hope to see you back on the site soon!

Posted 4 years ago

“Super quality and what blew me away was the EXCELLENT customer service. Great items and a truly hassle-free returns process. I'm a fan for life!”

Helpful Report

Posted 4 years ago

Hi there! Thank you for taking the time to leave us a review and provide us with feedback. We really appreciate the time taken! Indeed, we believe in making online shopping (especially for secondhand pieces) easy and as smooth as possible for everyone. This is especially important during thieve trying times. Thus, our hassle-free 7-day return and refund policy is put in place especially for this reason! Thank you again for being a fan, and we really appreciate the continued support. (: Looking forward to having you back on the site!

Posted 4 years ago

“It’s amazing to receive my first bag. Shipment was fantastic fast. The bag was well packed and would sure to do business again. Thank you so much for your perfect service.”

Helpful Report

Posted 4 years ago

Dear Mary, thank you for taking the time to leave a review of your experience shopping with THE FIFTH COLLECTION. We're so happy to know that your first purchase with us was a wonderful one, and that you are happy with your purchase. We work hard to ensure that we do not misrepresent what we sell, and to ensure that our customers get what they see. And, yes! We take of shipping costs -- it is our way of saying thank you for supporting our small business, as well as for shopping secondhand, and doing your part in contributing to the collective efforts of reducing carbon footprint! Hope to see you back on the site soon -- we have new arrivals uploaded daily! (:

Posted 4 years ago

“Top 3 reasons for enjoying The Fifth Collection: 1) Authenticity of goods 2) Transparent representation of items on the website 3) Gold standard delivery + customer service”

Helpful Report

Posted 4 years ago

Dear Andrea, thank you so much for taking the time to leave us a review. We really appreciate the trust you have given us, as well as your continued support to our business. We try our very best to go above and beyond for our customers, and this recognition is greatly appreciated! (: Thank you and we hope you enjoy your bracelet! Have a great week ahead.

Posted 4 years ago

“Excellent service.”

Helpful Report

Posted 4 years ago

Dear Glenn, thank you for taking the time to leave us a 5-star review. We’re so happy to know that you are happy with the services we’ve provided thus far. We hope to see you back on the site soon. (:

Posted 4 years ago

“First thing in mind - very efficient service and quality products. On top of that they have an honest product review, organized system from viewing to ordering to delivery.”

Helpful Report

Posted 4 years ago

Dear Bernadett, thank you for taking the time to write us a review and leaving your feedback. We really appreciate this. So Glad to know that you’re satisfied with the service we’ve provided, and quality of the pieces consigned with us. We do try our very best to improve the quality of the shopping experience online, and it is nice to know that it has worked thus far. We are constantly improving ourselves and will roll out more features to better your experience with us. Hope to see you back on the site soon!

Posted 4 years ago

“Excellent friendly service with continuous advice, monitoring and support to the customer from purchase to delivery..”

Helpful Report

Posted 4 years ago

Dear Shantha, thank you for taking the time to leave us a review and feedback on your experience shopping with us. We really appreciate this! So glad to know that you're happy with the services we've provided thus far. We are constantly working on improving our services and this also includes giving the buyer more information on taxes. At the moment, it is a complicated process, especially for a small company like ours to include import taxes for international shoppers. This is because, the taxes are charged and paid to the customs of the recipient country, and not us. However, we are working on this! Hopefully, we get to include this feature as well in the near future. In the meantime, thank you for shopping with THE FIFTH COLLECTION. Looking forward to having you back on the site!

Posted 4 years ago

“Quick delivery, quality as promised = happy customer it would be great to know the taxes in advance”

Helpful Report

Posted 4 years ago

Hi there! thank you for taking the time to leave us a review and feedback!(: We're so happy that you're more than satisfied with the services we've provided thus far. As for taxes, we are working with DHL on this, so hopefully we can reach an agreement. Our promise is to make shopping with us as convenient and as smooth as possible- and this includes looking into pre-paid taxes as well. Looking forward to have you back on the site!

Posted 4 years ago

“A very pleasant buying experience! Shoutout to Terrenz and Angie for promptly replying to my queries and being so patient and helpful. Thank you both so much!”

Helpful Report

Posted 4 years ago

Dear En Wei, thank you very much for taking the time to write us a review and provide us feedback. So glad to know that you are more than satisfied with the services we've provided -- especially by Angie and Terrenz! (: Enjoy your dress!

Posted 4 years ago

“The bag's condition is exactly as stated on the website, I appreciate that the imperfections of the bag is stated clearly. And the images on the website is very clear and detailed too. Easy purchase & delivery process.”

Helpful Report

Posted 4 years ago

Hi there, thank you for taking the time to leave us a review and provide us with feedbacks. We really appreciate this. Yes, we always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. This also includes taking the time and going the extra mile to describe each piece in as much details as possible. (: The curation team definitely did a little dance of joy in the seats upon reading your review! Looking forward to offering you even more in future!

Posted 4 years ago

“Very helpful, fast and responsive service. Lovely ear clips. Thank you”

Helpful Report

Posted 4 years ago

Dear Dr. Sushma, thank you for taking the time to leave a review and feedback. We appreciate the time taken! So glad to read that you are happy with the helpful, fast and responsive service that we provide. We try to answer and quickly as possible. However, at times, this may be difficult, especially due to time difference. I can assure you that there are not bots answering and, at times, questions do come in the wee early mornings in Singapore -- in this case, we are asleep. but we do try to answer as soon as we're awake! Having said that, thank you for shopping with us. Looking forward to having you back on the site, and offering you more in the future.

Posted 4 years ago

“Fantastic customer service, speedy delivery, and I love the Chanel woc and Bottega hobo bag I got from TFC - both items came packed really nicely! :)”

Helpful Report

Posted 4 years ago

Dear Denise, thank you so much for taking the time to leave us a review and also uploading a video of the Chanel WOC you purchased from us. We are really grateful for the support and the kind words. Yes, we're all about quality curation, and we do go the extra mile to describe the piece in as much details as possible - flaws and all. This is so that you, our dear collector, will not be surprised when receiving the item. Nothing spoils the fun, and great feeling, of purchasing something at a great deal, only to be unpleasantly surprised. And that is also why we have a 7-day return and refund policy, should that be the case - we are humans afterall, and may miss out on certain things! Once again, thank you so much for the vote of confidence and the continuous support! Looking forward to offering you even more in future. (:

Posted 4 years ago

“True to their product’s description & reasonable prices. Always 1 week delivery! One very satisfied customer :)”

Helpful Report

Posted 4 years ago

Dear Maria, thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Transparency is everything! Which is why we also have a 7-day free return and refund policy in place, in case our human eyes have missed out on anything, and you're not happy with your purchase! Hope to have you back on the site soon.

Posted 4 years ago

“My favourite website to browse through now”

Helpful Report

Posted 4 years ago

Dear Sharifah, thank you so much for the vote of confidence and the continuous support! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces. Enjoy those Louboutins! (:

Posted 4 years ago

“Super fast shipping and shipping wonderful customer service. Would love to buy again.”

Helpful Report

Posted 4 years ago

Hi there! Thanks for taking the time to leave us a review. We hope you're enjoying your Hermès Lisboa Sandals! (: Hope to see you back on the site soon!

Posted 4 years ago

“Great fast service - bag came in very nice box. Really happy with my purchase!”

Helpful Report

Posted 4 years ago

Hi there! Thank you for taking the time to leave us a review. We're so happy to know that you're more than satisfied with your purchase. It was indeed a good buy! (: Hope to see you back on the site soon!

Posted 4 years ago

“Best experience ever . My return was no hassle . Customer Service was amazing .”

Helpful Report

Posted 4 years ago

Dear Mary, thank you for leaving us a review and letting people know your experience shopping with us. We really appreciate this, Yes, our returns and refund policy is indeed hassle-free, as we understand the difficulties of shopping online. Hope to see you back on the site!

Posted 4 years ago

“Hi! I have received the Fiona Paxton necklace. Thank you so much! I am so impressed by the prompt delivery and the condition of the item. It's near impossible to find unique necklaces these days without forking out a lot more money so I am so grateful I found this Fiona Paxton piece on your site. Nowadays, everything sold online (especially ig shops) look quite similar so it is so much more fun scouring your site as the pieces are so unique and at such an affordable price! I definitely can see myself shopping from your site again. Thanks for the thoughtful curation.”

Helpful Report

Posted 4 years ago

Dear Churu, Thank you so much for the kind words! We are so happy to know that you're more than satisfied with our curation as well as the services with provided thus far. Yes, while we do have the standard classics, we also try to curate some interesting pieces and brands so that our collectors, much like yourself, can have a wide range of choices. Looking forward to have you back on the site. If you have any questions at all, do not hesitate to reach out to us via the chat.

Posted 4 years ago

“Excellent and prompt service, better than your competitors.”

Helpful Report

Posted 4 years ago

Dear Keo, thank you for taking the time to leave a review and giving us your feedback! (: So nice to know that we're doing it right when it comes to providing a service to our collectors, much like yourself. And yes, the free delivery is always a pull factor - it's worldwide and with no hidden costs (except for the taxes for international shipping, which we cannot help as it is not charged by us or paid to us). Hope to see you back on the site!

Posted 4 years ago

“I was a little nervous at first bc the price was so good!!! But my LV came as beautiful as pictured.... actually it was more beautiful !!! And it’ was wrapped perfectly and could tell great care was taken in the process from the fifth collection to my front door!! Shipping was fast AND came sooner then expected!! Will def def def def be ordering again!!”

Helpful Report

Posted 4 years ago

Dear Kimberly, Thank you for taking the time to leave us a review and letting the public know your shopping experience with us. We're so glad to know that you're happy and more than satisfied with your purchase. yes, we do take the time to list the flaws and imperfections of each item that goes live on the site. This is so that collectors, much like yourself, can have a better idea of the piece that they're purchasing. We have been told that we are too meticulous and detailed in our listings but, hey, pleasant surprises are always good in our books! (: Looking forward to have you back on the site!

Posted 4 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews