The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,249 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 21st December 2025

576

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I colour my hair on a regular basis and found The Shade hair dye so easy to use. It doesn't have any horrible smell, comes with towel to wipe away any dye residue on my skin so it doesn't stain and most importantly looks so natural again. Love this product and would highly recommend to every. I know I will be using this from now on to keep me looking fresh. Thank you :)”

The Shade 5 star review on 8th December 2018

Helpful Report

“I love it! Very easy to apply, the shampoo was rich and the conditioner relaxed my hair almost immediately! The colour was just about the same colour as I had in my younger days( maybe a touch brighter than I have been having it) but who cares? I feel young and very glamorous! I’m very impressed and will continue to use this fantastic product❤️”

Helpful Report

Dear Suzanne, I've checked the tracking of your parcel and it was delivered on Wednesday December 5th at 4:26pm. I have sent you an email with the delivery confirmation. Regards, The Shade

“Absolutely love it. Hands down the best hair colour I’ve used at home. Covers greys and the colour is lovely and rich. I used golden brown. It doesn’t smell and my hair feels better after one use than it has for ages. The packaging is awesome and the little pack with all the accessories and the bench protector is great! I’m definitely a permanent subscriber!”

Helpful Report

“Love the easy to use kit! Colour is superb covers all greys and shines like a dream and no itchy head or stink love love”

The Shade 5 star review on 2nd December 2018

Helpful Report

“I was really impressed. My order came quickly. It was easy to use. I love the color. I would have to say I am happier With the result than I had anticipated. I will be using it again and have recommended it to everyone I know. I had one query during the process and it was answered in minutes. Very very Happy.”

Helpful Report

“I have a slightly complicated hair situation - it's naturally dark brown (and long), then had a lot of foils, then I used henna + indigo for a year and also I've got quite a few greys! It was getting way too dark with the repeated henna + indigo-ing so I spent ages trying to find an option to colour over it. There were plenty of horror stories to read on the internet, and hairdressers were also reluctant to provide much advice other than to avoid the grocery store box dyes because apparently you can get some bizarre results. I found The Shade during my internet searches, and was initially worried about whether the henna/indigo would react with the hydrogen peroxide but in the end gave it a go because it was ammonia free and sounded like higher quality dye than the supermarket dyes. I went for the golden brown - I probably left it on too long at the hairline roots so it intially came out a bit more red than expected (though this has faded nicely with a couple of washes) and in the areas where the colour was on for less time it looked really nice. It's covered the greys well and hasn't done anything weird with the henna-treated midlengths. I think I still have a way to go as now my roots are lighter, the mid lengths have remained very dark (I don't think there's much I can do about that other than grow it out) and the ends are lighter again from the old foils, but I think given my hair circumstances it's the best it could have turned out! And I'll definitely be continuing to use until I finally grow out that dastardly henna & indigo :-) Thanks The Shade!”

Helpful Report

“Wow I'm so glad I found shade. Most amazing gentle no smell hair colour. My hair feels so soft and full of life. Love”

The Shade 5 star review on 29th November 2018

Helpful Report

“Very Happy With The Product, I Ordered Two Tubes Of Colour And Developer As My Hair Is Quite Thick But To My Suprise I Only Had To Use One. The Colour Turned Out Beautiful, With A Beautiful Shine To It. Will Most Definitely Use Again”

The Shade 5 star review on 27th November 2018

Helpful Report

“Great product easy to use. Awesome color and coverage of grey hair.”

Helpful Report

“Once I've coloured my hair feels silky soft and lightweight. Much much MUCH better than other brands!”

Helpful Report

“It doesn't smell bad, the directions are easy to follow. My hair looked completely natural. TOTALLY WORTH IT!”

Helpful Report

“My hair is super soft with no greys peeking through. It even smells lovely. When I'm outside it just shines and looks so natural. I love it!”

Helpful Report

“The color stays on longer than others and covers grey better than any I've tried. It's less expensive and does a better job all together. Plus I do like the color as it fades away!”

Helpful Report

“This was my first time coloring my hair at home but everything was easy. The products were neatly labeled and everything was in the benchmat! I recommend this to anyone who wants soft, beautifully colored hair.”

Helpful Report

“My hair color is amazing and feels incredible too and it was so easy to do! The entire process was very easy from ordering to amazing hair color. Thank you The Shade for this amazing experience. I am one happy customer!”

Helpful Report

“The Shade kit was easy to use and left my my hair feeling soft. Very happy the outcome of the colour”

Helpful Report

“The color covered grey better, made my hair shinier, and was just the right shade! I honestly didn't expect the results to be any better than my usual brand, but it definitely is. I am impressed, unexpectedly so, but impressed.”

Helpful Report

“The packaging was so cute! They add lots of personal touches which i found fab. The instructions were very easy to follow for a beginner. The colour itself is fab exactly what i needed and my hair looks very healthy,natural and doesnt look box dyed at all. Overall super impressed!!”

Helpful Report

“I cannot tell you how impressed I am with the product, the packaging, the directions...everything is top notch and I look forward to not having to rely on my increasingly frequent salon visits for expert coloring...try it, you'll LOVE it.”

Helpful Report

“I am so happy i gave it a try, the results are AMAZING! I love the shine and all over coverage!!! love love love it!!!!”

Helpful Report

The Shade is rated 4.5 based on 2,249 reviews