The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Covers my greys and I love the colour”

Helpful Report

“I have been spending $290 AUD plus on colouring at salons, and given my greys are getting more pronounced, was doing every month! I thought I'd try the Shade for the months where I couldn't get into the salon, but now use the Shade exclusively! It lasts as long, the colour and shine are great, and have received more compliments on my the Shade colours than any other time. Bargain for the quality!”

Helpful Report

“It’s a lovely cool brown, not too dark.”

Helpful Report

“Unbelievably easy home colour hair experience with perfect colour coverage. Adding the one simple step of pre-softening made my usually colour resistant greys absorb the dye like never before. Every single hair strand is uniform, shiny and soft. Using the tint brush and tint bowl made it easy to apply the no drip generous quantity of colour product. There was no harsh smells or itchy scalp, so leaving the product in wasn't an issue - no running eyes and nose. The colour cape and mat definitely kept my bathroom and clothes clean. I am forever confident that every home colour experience will be wonderful using The Shade's products and accessories.”

Helpful Report

“I am loving The Shade. It is already saving me so much time and money at the salon. I coloured my hair at home and then went to the hairdressers for a cut. It was so much quicker and easier. I did find it a little awkward trying to colour my very thick shoulder length hair but I am determined to stick with it and I know I can get better. Loving it. Thanks everyone at The Shade.”

Helpful Report

“I need a visit to the hairdresser every 3 weeks to keep my greys under control, financially I used to struggle with the cost. The shade has now given me a cheaper, high quality option to stagger my hair appointments & save me tonnes of money.”

Helpful Report

“Shade is an awesome product,I have very fragile hair and it has left it feeling soft and shiny and unlike the other hair colours I have used. it doesn’t made my hair break and fall out I will differently be using shade as my preferred hair dye”

Helpful Report

“I love the colours and the ease of applying them. They cover my greys really well and dont fade. Ordering is also made easy as I am informed the whole time when my delivery will arrive Thank You”

Helpful Report

“Great one! Easy to use, perfect color and made my hair really soft. Also it smells so good! I loved it!”

The Shade 5 star review on 27th June 2019

Helpful Report

“Really love the way my hair and head feel and look after using this product. I used to get an itch for days on my head, neck and face after using regular colour, and I am now very happy with my colour and lack of itchiness, plus the accessories were very handy. Very nice.”

Helpful Report

“I got so much help from the colourist - she explained how to fix my current colour problems, how to stop getting the same outcomes in future and told me exactly how to colour for the colour results I wanted. My hair drives me nuts, but I am feeling really confident and I really like the new colour selection which is really working for me, and no more colour banding or build-up for me either (now that I actually know what that is)! Thanks!”

Helpful Report

“Compliments, soft, shiny hair and great accessories that were actually really handy - this is great! I love that I am avoiding some nasty chemicals and getting colour results that I love too.”

Helpful Report

“Lovely! Great customer service, really helpful and very nice product. I'm very happy with my new colour and happy to have found a colour which doesnt irritate my scalp.”

Helpful Report

“My sister is a hairdresser and she is always telling me what to do with my hair. She knows best, of course. So I enjoyed telling her I was pre-softening to colour by colour-resistant greys, and using a tint brush and sectioning to avoid colour build-up! She went a little quiet after I told her that... I love my new colour and I do appreciate the tips and help from the colourists too!”

Helpful Report

“I am really happy with this product - it did not irritate my scalp, my hair is very soft and shiny, i have many compliments on the colour, and it was a treat to use the accessories and to have proper colouring advice. You have won me over!”

Helpful Report

“This was a complete surprise to me - I had personal help with my hair colour issues (arrgh...why have I got 3 colours in my hair from using one colour of supermarket colour??!). I now have a much more consistent, even colour result and I know about different colouring techniques to stop getting colour build-up which I always had before and which I hated. Also, no itch, such a nice colour too.”

Helpful Report

“This is the best! I apparently am now allergic to regular hair colour (I didnt used to be but I coloured more often to cover greys and developed an allergy to regular colour), so now i can finally colour my hair without days of itchiness and red blotches on my face and neck. I have the exact same colour i have used for years, but a better colouring technique and my colour is brighter, and very soft.”

Helpful Report

“I was amazed at how quick my order came through and then all of the great tools and extras to make colouring your hair at home just like the salon. The colour is great and seems to stick which is great for someone like me with a touch of grey. So much better than a supermarket colour and a mile cheaper than a salon. Looking forward to my next delivery.”

Helpful Report

“This was fun! Camila the colourist is great - told me what I can and can't do, which I appreciated! She helped me select a gorgeous colour, and it was just like a salon, but at home - I had the clips adn brush, with my own colouring instructions just for me. No smell or itch, TFG, and really love the shiny, soft colour!”

Helpful Report

“This has been my best home colouring experience ever!!! The colourist helped with my hair colour problems, explained everything to me and came up with an option I never would have thought of but that worked really well for me. I used all the accessories, like a pro at home and it has all worked out really well - soft, beautiful colour, and know I feel i know what I am doing, which is nice! Thanks!”

Helpful Report

The Shade is rated 4.5 based on 2,423 reviews