The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,208 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,208 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 4th March 2026

579

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My hair color is amazing and feels incredible too and it was so easy to do! The entire process was very easy from ordering to amazing hair color. Thank you The Shade for this amazing experience. I am one happy customer!”

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“The Shade kit was easy to use and left my my hair feeling soft. Very happy the outcome of the colour”

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“The color covered grey better, made my hair shinier, and was just the right shade! I honestly didn't expect the results to be any better than my usual brand, but it definitely is. I am impressed, unexpectedly so, but impressed.”

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“The packaging was so cute! They add lots of personal touches which i found fab. The instructions were very easy to follow for a beginner. The colour itself is fab exactly what i needed and my hair looks very healthy,natural and doesnt look box dyed at all. Overall super impressed!!”

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“I cannot tell you how impressed I am with the product, the packaging, the directions...everything is top notch and I look forward to not having to rely on my increasingly frequent salon visits for expert coloring...try it, you'll LOVE it.”

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“I am so happy i gave it a try, the results are AMAZING! I love the shine and all over coverage!!! love love love it!!!!”

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“It has amazing gray coverage, easy to follow instructions and even smells great! I normally smell like chemicals for a few days after coloring my hair, but not with this product...I love it. I also love the packaging.”

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“I was pleasantly surprised and extremely pleased with the result. The instructions were great to follow and I had a lot of compliments about the colour when it was done, so many Thanks for a great product, great packaging and great colour x”

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“So happy with the results! no itch, no burn, no staining. The color is great. I really like it!”

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“The whole process was so simple and user friendly. I love the ease of the product and most of all I love how it makes my hair look and feel. Thank you The Shade!”

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“The product has amazing coverage and minimal fading. Overall the quality of the dye and packaging items is high end.”

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“ I love the results and it was very easy to do, I did it all by myself! Will be ordering again!”

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“My hair literally looks like I had it done by an expensive professional -- Shiny. Smells great.”

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“It was also very easy to use and covered my gray hair perfectly. I’ve recommended it to many people who have commented about my hair.”

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“Gentle color, excellent instructions, and long-lasting! The color was perfect - It was very gentle and turned out beautifully! ”

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“Blew me away. I opened the box and found more than I expected! The Shade has thought of everything from the clips, cape, and the benchmat and I love my colour! Definitely A + quality.”

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“The color was great and I am much happier! My hair shines and is vibrant. I have fine hair, and I look like I have more hair. Love, love this product. So glad I found The Shade!”

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“I’ve used many home color brands and professional color at home. This kit is by far the best I’ve ever used. The end was result was beautiful. Couldn’t be more happier!”

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“I’m so so pleased with how soft and shiny it leaves my hair. Salons were getting so expensive and you are there for hours. But this one doesn’t take very long at all with fantastic results. I would recommend this product to anyone.”

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“Once my kit arrived everything I needed was there with clear labels and instructions. The kit along with the accessories especially the cape is really posh. Very happy with the results.”

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The Shade is rated 4.5 based on 2,208 reviews