The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.54

4.5 Rating 2,423 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 13th October 2026

583

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, awesome colour”

Helpful Report

“The colour was great and the product was easy to use.It made my hair soft and shiny .Thank you! Beth”

The Shade 5 star review on 21st April 2020

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“My hair throws off heaps of warmth which I’m always trying to reduce/embrace (in equal measures!). I chose Napoli Dark Blonde because it was ‘neutral’. The lighting in this photo does not do the reduction in warm tones enough justice, for it’s the perfect “dark blonde” I have always tried to describe to hairdressers. I may try the more ash colour at some point out of curiosity but I’m really happy with this for now as a base colour that suits my skin tone. Thankyou! This sense of achievement has kind of changed things for me. I can do it! And even after things return to normal in the community, I most likely will continue (and save hundreds by not getting it done at the hairdresser).”

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“Used it for the first time yesterday and got lots of positive comments today about my hair colour. Will definitely use again”

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“I was a little sceptical about buying online but with a free trial, I thought I would give it a try. Wow! I am now a convert. The product was easy to apply, didn't smell too bad and covered my stubborn greys. After using the shampoo and conditioner, my hair is really soft and shiny. I LOVE The Shade!”

The Shade 5 star review on 20th April 2020

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“great product best ever home colouring kit with easy directions including everything you need.”

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“I recently used The Shade for the first time and I was pleasantly surprised with the results. I have waist-length hair so I was anticipating a long and difficult process, but the instructions were clear and the kit had everything I needed. I'll probably continue to do my own colour even after lockdown finishes - its such a saving!”

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“came across this product and wasn't expecting much as i have had some bad home jobs but did my hair today after receiving the kit in the mail and am absolutely impressed. no need to have hair hate whilst hairdressers are either closed or super hard to get in to and am now thinking of all the savings from today and the future no longer needed hairdressing appointments yay”

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“Was so excited when my delivery arrived. Was surprised at how nice it was packed and to receive a personal welcome card. My hair felt so nice and healthy after I dyed it and absolutely loved the results. Will definitely be a returning customer.”

The Shade 5 star review on 19th April 2020

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“Fabulous value- the salon kit is great and the colour is better than I’ve had done at the salon for $100 plus. I’m converted. Thank you!”

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“Loved the little kit. Super helpful. And I'm in love with the colour. It worked better than going to the hairdresser for the past few years. And what a saving!!um staying with The Shade. Oh and super helpful colourist that helped me pick the right colour. Jane”

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“I used the light blonde shade 9 which blended perfectly to colour my roots. The conditioner smelt fantastic. Happy with the results :)”

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“Loved the way I received my hair colour in the mail...cape, mat and accessories included. Great to receive the barrier oil and hair colour remover too. I'm happy with the colour on my short hair 😊”

The Shade 5 star review on 18th April 2020

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“Absolutely love this product especially at a time we cannot go to a hairdresser....great idea absolutely a beautiful product....”

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“Very pleased with the process and everything that was included.”

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“Love, Love Love it! Fantastic shipping time, quality product and great results. Especially loved the neat packaging, personal touches and salon kit. The shampoo & conditioner are also fabulous and left my hair feeling thick and healthy. Portofino- Copper Golden Brown is a beautiful rich colour too.”

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“Ticks a lot of boxes. Great quality colour and no nasty smells. Also covers greys 100%”

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“Love the convenience! I’m a mama of a 4 year old little man & going to the salon for a couple of hours is just not feasible. This kit made my life so easy - and it fits snugly in the the letter box! The conditioner is lovely & my hair is soft, silky & sans greys! I feel pretty! (Even in isolation!!)”

The Shade 5 star review on 16th April 2020

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“Love it. Easy to use, didn’t make my scalp itch and the shampoo and conditioner provided left my hair shiny and nourished”

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“Extremely happy with my colour, my hair is so soft and has a lovely shine to it. Happy with the grey coverage too.”

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The Shade is rated 4.5 based on 2,423 reviews