The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.53

4.5 Rating 2,064 Reviews

88 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 25th August 2025

Kristy N

The Shade 5 star review on 25th June 2025

Heather P

558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I finally found the right hair color supply without any bad smell and chemical! Will definitely keep using it and recommend to my friends.”

The Shade 5 star review on 8th December 2020

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“Easy and professional to use.. I have just finished my trial and was so happy with everything that was included in my order. Just waiting on the colour, application was easy. Thanks and I’ll be ordering on a regular basis!!”

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“It’s so easy to receive my colour in the mail and colour my own hair when it suits me. I can put it on and clean my house or work from home at the same time as colouring my hair. Two birds on stone works for me!”

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“This service is fantastic. The online colourist consultant have me all the advice I needed for choosing the right shade and extra tips for getting the colouring effect I wanted. The high quality products arrived beautifully packaged. Everything worked perfectly, my hair looks and feels great. This was better than going into a salon. I'll be keeping my subscription for sure!”

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“The colour matching process is easy and accurate and takes the stress out of changing product. The product is simple to use and gives a salon quality result everytime !”

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“Highly recommend trying the shade. The quality is great, it makes my hair shiny and the conditioner is amazing. I actually prefer my hair now than when I had it dyed at the salon. Customer service is fab. I have changed my order a few times and they are always so quick to respond. The colour consults are very helpful too. One thing I will say is to take the advice that the shade give to try one shade lighter than you are aiming for as I feel like the results come out slightly darker than expected”

The Shade 5 star review on 1st December 2020

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“I have recently finished chemotherapy where I lost all of my hair. So I have been looking for a very gentle, Australian made product that is suitable for the new growth that I have. The Shade did not disappoint. My hair is really soft and no longer a mix of white (common after chemo) and brown.”

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“The Shade has been an excellent choice that I made, the colour has been brilliant and has lasted a long time, due to covid19 there has been some issues with my money, so i changed my delivery to a longer gap very easily. I can highly recommend this product and company.”

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“The best hair colour I have ever used! The colour itself is long lasting and doesn’t dry out my hair. The shampoo and conditioner are absolutely heavenly. I love receiving my Shade and I love the feel of freshly coloured hair with the highest quality product. Great value for money. Thank you so much!”

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“The product is so easy to use, the color is fantastic. Highly recommend.”

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“I absolutely love your company. It was super easy to use the products and the colour was perfect. I love that it doesn’t have a strong smell, my hair feels so healthy and the coverage was amazing!! I love you get everything in the kit that you need and don't have to waste so much money, time in a salon!! I have told so many people about the shade as I truly think its amazing I just wish I found out about it longtime ago.😁”

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“Love 7.1. Great ashy blonde.”

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“Hands down, the best hair colouring system for home ; professional and so good for my hair!! My hair has actually improved in condition, health, shiny and natural looking colour I wish if known about it sooner. Love the fact it’s made with no ammonia as well.. all natural ❤️”

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“Love the colour. I tried it on my kids and I love how natural the colours turn out. I did try a little bit balance on me though. I can't wait for my next repeat order to come so that I now can have everything to my hair now :)”

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“The intelligent and thoughtful packing of colour accessories is the best part of getting this kit - apart from the brilliant colour shine. Thank you shades for the compact ‘all in one box’ colour delivery for great home experience.”

The Shade 5 star review on 24th November 2020

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“I absolutely adore The Shade. The cute packaging and all it’s useful contents. So thoughtful! I bleached my hair first, following your advice and I liked it apart from the grey/whites!! So I got advice and changed the original colour. I love the smell and how soft my hair is for days after! Thank you Shade💜🌸💜”

The Shade 5 star review on 23rd November 2020

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“The Shade is a very professional company to deal with. From the moment that I placed an order for the trial, I was thoroughly impressed with every aspect of dealing with them: the website design, ease of use, colour selection tools and ordering. The delivery arrived in surprisingly short time. The product is rich and easy to apply, with very clear and straight forward instructions.”

The Shade 5 star review on 22nd November 2020

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“I love this colour no harsh chemical after shock my only criticism is the auto sending and charging i wi order Gain when I am ready excellent product”

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“Great service, fabulous colour and my hair feels really healthy. I am so impressed with the products that I received and the online services offered. I happily recommend your product to family and friends! Thank you The Shade 💃💃”

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“I got the dark brown hair colour and was very happy with this colour . This is a picture a couple of weeks later after about or 4 washes and the colour is still strong . Will buy again as it’s so convenient and inexpensive .”

The Shade 5 star review on 18th November 2020

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The Shade is rated 4.5 based on 2,064 reviews