The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,400 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found this company on Facebook. Ordered the witches brew hand wash and the pumpkin handwash and soap. Order was sent out and received within a few days, unfortunately one of the pumpkin handwash was broken, emailed the company and within a few minutes replacement was ordered and received a few days later. Cusotmer service is second to none and the products are amazing, the pumpkin smells devine, not tried the witches brew yet. Would recommned this company and will definately use again. Hope they do a Xmas range :-)”

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Posted 4 months ago

“Quick delivery beautiful products”

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Posted 4 months ago

“Lovely fragrance & really pretty container. Excellent value - thank you”

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Posted 4 months ago

“Bought as a gift. It looks lovely. However, I was disappointd that it was made in China as this wasn't made clear to me when I ordered. I wanted a uk made product.”

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Posted 4 months ago

Hi Joanne, Thank you for your feedback, and we’re sorry to hear you were disappointed with your purchase. We work with trusted manufacturing partners around the world to offer high-quality products at a range of price points, and we make sure to include details about where our items are made on our website. Of course, if you’d prefer to return your order, we’d be happy to issue you a full refund. Kind regards, Lisa

Posted 4 months ago

“The items were received damaged.”

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Posted 4 months ago

Hi Phillip, Very sorry about this. Occasionally our products get damaged in transit. Please contact us directly so we can resolve the issue.

Posted 4 months ago

“ALWAYS FAST AND WELL PACKED”

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Posted 4 months ago

“I have bought this as a gift for later in the year. It looks very good, but it us still wrapped up as it came”

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Posted 4 months ago

“I love the scent of this candle. It is subtle without being over powering. The burn time is fantastic.”

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Posted 4 months ago

“Good product and packaging, great service. All good!”

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Posted 4 months ago

“I used to be a L’Occitane Crème Mains girl, and swore it was the only hand cream I’d ever use, then I was gifted this for my birthday. Total convert. Perfect thickness and smells divine. Best hand cream ever.”

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Posted 4 months ago

“Amazing smelling products, fast delivery and the packaging was very good.”

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Posted 4 months ago

“This soap is gorgeous. It smells of real lavender! Lathers well too. The ordering was easy and the parcel delivered quickly. Will buy again.”

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Posted 4 months ago

“Great, easy to order, good offers too. Would recommend and definitely order again.”

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Posted 4 months ago

“Love the scent of this reed room scent. Keeps my shower room & toilet smelling delicious!”

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Posted 4 months ago

“What can you say, great product, great service, even better price. Have tried many other big name brands (expensive ones) but nothing in . my view colmes close to your Verbena Keep it on your product list please.”

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Posted 4 months ago

“Who knew they used soap in Somerset?”

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Posted 4 months ago

“Love the aroma of white jasmine. Excellent service every time”

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Posted 4 months ago

“Only just discovered this company and I am so happy with the quality at a price I can afford. Thankyou!”

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Posted 4 months ago

“I visited a National trust property that had Verbena handwash, hand cream, and reed diffusers. The smell as I walked into the toilets was so fresh and clean. I forgot to make a note of what it was and after some digging found it. I ordered the handwash and hand cream duo on a stand because someone had commented that the single handwash bottle was too big for her kitchen sink. They came and were luxurious and the very freshness and expensive smell, the same as at the NT property. The smell always faded from the room though (my small toilet) so I ordered the reed diffuser - Boom!! That little room smells just amazing. It’s fantastic - elevated! I just hope they never stop making it! Also pricing is very fair. And of course it’s on my Christmas list and Birthday list and just because list. Seriously give it a try!”

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Posted 4 months ago

Thank you for your lovely feedback, Janey. Just to let you know we are in the process of redesigning our reed diffusers so we may be out of stock for a few months this year until they relaunch in the new year. Don't worry though, they will have the same amazing scent, just better!

Posted 4 months ago

“The service, on the phone or online, is excellent. The product is first class and consistent.”

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Posted 4 months ago

The Somerset Toiletry Co is rated 4.8 based on 1,400 reviews