The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,400 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't comment on the actual products as they are all Christmas gifts , but they come beautifully packaged, super quick delivery and I would definitely order more”

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Posted 3 months ago

“I am really thrilled with my purchase of the hand wash bought it for my granddaughter who loves Halloween I am sure she will love and the packing was great too”

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Posted 3 months ago

“I have been asked to review my order which was for my daughter but she hasn't recieved it, nor have I had any notification that it had been delivered. Unfortunately I cannot review something that hasn't been delivered”

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Posted 3 months ago

Hi Angela, Looking at the Royal Mail tracking for your order I can confirm it was delivered to a designated 'safe space' 29th Sept 10.05am. Please get in touch directl,y if you have not yet located your order. Thanks

Posted 3 months ago

“This soap dispenser is so cute. The fragrance is just gorgeous, and it doesn't dry out your hands. Wonderful product”

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Posted 3 months ago

“Very well packaged and lovely products”

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Posted 3 months ago

“They are for Christmas pressies.”

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Posted 3 months ago

“Excellent service and products, so much so that I went back for more!”

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Posted 3 months ago

“I've purchased these products before and will continue doing so as the are wonderful products at such a reasonable price.”

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Posted 3 months ago

“Lovely product”

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Posted 3 months ago

“I love the bottle and the colour of the hand wash. It smells lovely and you get a nice lather. The order was prompt and came as described.”

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Posted 3 months ago

“The product smells really nice but doesn't seem to last very long. I was impressed to find a somerset company to deal with but was horrified to find the product was made in china!!. So I won't be purchasing anymore of your products.”

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Posted 3 months ago

Thank you for your feedback, and we’re sorry to hear that you weren’t fully satisfied with your purchase. We work with trusted manufacturing partners around the world so that we can offer a wide range of products at different price points. That said, we’re also proud to produce many items here in the UK, which you can easily find in our Made in England collection online. We’re always transparent about where our products are made, and this information is available on our website. Please rest assured that all of our manufacturing partners are carefully selected and operate to the highest standards to ensure the quality our customers expect.

Posted 3 months ago

“A local firm that I am happy to support.”

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Posted 3 months ago

“I was looking for a replacement for the equivalent product from Purdy and Figg, which did not require a subscription and was, ideally, cheaper. Unfortunately this one is a rather sickly scent andI wil not be buyong again.”

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Posted 3 months ago

Thank you for sharing your feedback with us. We’re sorry to hear that the fragrance wasn’t to your liking — we understand how important scent is when choosing products. We have another fragrance in our Toilet Drops which might be more to your liking; Lemon, Eucalyptus, and Mint. You're welcome to return unused items from your order for a replacement or refund.

Posted 3 months ago

“First time placing an order from this company and I have to say they are fabulous. All the products have an expensive look about them. The packaging is lovely with cute messages written inside the box. Lovely touch to add to some beautiful products. Will definitely be ordering again”

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Posted 3 months ago

“Fabulous my daughter and granddaughter loved it Great quality”

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Posted 3 months ago

“Great value. My items, three different Halloween soap dispensers, were beautifully packaged and didn't take long to arrive. Really pleased with this company and shall order from them again”

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Posted 3 months ago

“So pleased with this item especially as it was my free gift!”

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Posted 3 months ago

“Lovely product. Smells amazing. Arrived beautifully packed so just perfect. Easy ordering and good communication . Highly recommended.”

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Posted 3 months ago

“I bought lots of gifts from this company and they all look good quality. I used the free gift air reed diffuser and it smells divine.”

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Posted 3 months ago

“I frequently purchase the ale and stout soaps for my son who has a physical job in forestry. Long lasting,effective soap bars( he doesn't want to use soap from any other company)”

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Posted 4 months ago

The Somerset Toiletry Co is rated 4.8 based on 1,400 reviews