The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,404 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,404 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful variety of beautifully packaged products that smell as lovely as they look. My family & friends absolutely love receiving these products as gifts and of course, I spoil myself, too! Goods are delivered promptly & well packaged, with all the packaging easily recycled. Excellent company!”

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Posted 3 years ago

“Pleasure to deal with and prompt delivery”

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Posted 3 years ago

“Very natural rose perfume both products.”

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Posted 3 years ago

“This hand cream is bliss: nourishing and easily absorbed, with the most delightful scent of rose petals, as if you were holding a bloom, freshly picked, to your nose. I ordered 2 tubes and will soon be ordering more!”

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Posted 3 years ago

“Absolutely divine scents. Lovely products on offer, quick service and easy to use website”

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Posted 3 years ago

“Excellent product - smells gorgeous and very effective on my super dry skin. Very quick service from The Somerset Toiletry Company - thank you”

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Posted 3 years ago

“Love the scent of this hand wash and it lathers well.”

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Posted 3 years ago

“Great product smells great and works! Great delivery and good price”

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Posted 3 years ago

“I saw these products in a local Farmers Fayre and the smell reminded me of a similar but more expensive Jo Malone product. I haven’t been disappointed and the Freesia and Pear is lovely.”

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Posted 3 years ago

“Great service & great soap.”

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Posted 3 years ago

“Easy to use website and a great range of lovely items which are hard to find elsewhere. I felt welcomed as a new customer with plenty of correspondence regarding my order. The goods arrived quickly well packed in sustainable box and were well protected. I will use Somerset toiletry co again.”

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Posted 3 years ago

“Really good 👍”

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Posted 3 years ago

“Brilliant the item was what I wanted.”

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Posted 3 years ago

“Efficient delivery, clear website, lovely products. Only place I’ve found that supplies a gorgeous lemon verbena range- please keep stocking it, my cousins and I love it. Sales around Christmas have great ideas for stocking fillers and secret santas too.”

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Posted 3 years ago

“Great service and wonderful website - I have bought product previously from gift shops but it is great to see the full beautifully designed range.”

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Posted 3 years ago

“Just absolutely love your soaps gentle on the skin moisturisers and the scent is divine purchase them as presents for friends”

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Posted 3 years ago

“Easily dispensed. First class product which I have been using for years.”

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Posted 3 years ago

“I love it.Amazing . Definitely will buy again.x”

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Posted 3 years ago

“These soaps made the perfect little Christmas gifts for colleagues and were also great for stocking fillers. I ordered quite a few and was delighted with them. They were beautifully packaged and smelt divine. Sadly the company was let down by Royal Mail (as were so many companies this Christmas) but they went above and beyond all expectations to put this right. I will certainly be re-ordering next Christmas but if Royal Mail are involved I’ll make sure I order two months in advance. Highly recommend Somerset Toiletry Co for their beautiful products and excellent customer service.”

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Posted 3 years ago

“Very disappointed to find this was Made in China so returned it. Where Items are made needs to be more prominently displayed rather than hidden on a detailed page”

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Posted 3 years ago

Hi Robert, Sorry you were not happy with your purchase. We make products worldwide to deliver certain price points, but we are producing more in the UK as we have invested in our soap manufacturing facility in Somerset. It's a journey for us as a business, so it will take some time. Kind regards, Lisa

Posted 3 years ago

The Somerset Toiletry Co is rated 4.8 based on 1,404 reviews