The Somerset Toiletry Co Reviews

Name: The Somerset Toiletry Co
Rating: 4.78

4.8 Rating 1,186 Reviews

95 %

of reviewers recommend The Somerset Toiletry Co

4.8

Based on 1,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Somerset Toiletry Co 4 star review on 21st September 2023

Diane Hill

The Somerset Toiletry Co 5 star review on 27th July 2023

Marta Majkut

The Somerset Toiletry Co 5 star review on 26th July 2023

Marta Majkut

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be warned, these products are addictive! Absolutely love The Somerset Toiletry Co and their products - excellent service and all the products are beautiful.”

Helpful Report

Posted 3 weeks ago

“Beautiful products, great perfume and not synthetic. I was recommended TST Co by my brother, about 5 years ago and have been using it ever since. The prices are fair and their products make super gifts, but I don't feel guilty treating myself too!!”

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Posted 4 weeks ago

“I have only just used the website for the first time. Prior to that, I discovered and bought the diffuser from the RHS Wisley shop. The website is very good and I love the products. It is so pleasing to see a company try hard and I wish them every success! I shall definitely re-order.”

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Posted 4 weeks ago

“Great products, ordered & dispatched and received within a couple of days. Excellent service and items at a great price too. Would definitely shop again with The Somerset Toiletry Co!”

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Posted 4 weeks ago

“Quick delivery and packed really well.”

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Posted 4 weeks ago

“love this company”

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Posted 4 weeks ago

“Fabulous gift 🎁 surprise for Christmas”

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Posted 4 weeks ago

“Such a lovely creamy lovely fragrance to my body lotion”

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Posted 4 weeks ago

“After reading a great article about your company in The Times recently I headed to your website. I love the ethos and learning about the creation of the company. My sadness is that I live in Lincolnshire and not Somerset as your cafe sounds as great as your products. I have today received my second order from you which I know will be as wonderful as the first. I love the packaging design and all the luxurious and beautifully but subtle aromas. So very pleased to have found you and many thanks for such beautiful, reasonably priced products.”

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Posted 1 month ago

“Always shop here for my soap, great choices. Very good Customer Service.”

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Posted 1 month ago

“Very pleased with purchase. The soaps were all different and they all smell delicious. Would definitely buy from this company again.”

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Posted 1 month ago

“This is a lovely option to using sprays in the air. Nice citrus smell. Only downside was opening the bottle. It was very confusing and I almost broke the dropper, as the cap has 3 places it looks like it can open.”

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Posted 1 month ago

“We love the Freesia & pear soap. It smells great and lasts so long. All the family love it. Somerset toiletry’s is easy to purchase from, fast delivery and best price around.”

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Posted 1 month ago

“Very good value”

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Posted 1 month ago

“Bargain @ £2 a bar but postage/carriage a bit steep”

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Posted 1 month ago

“Great product and perfect for gifting”

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Posted 1 month ago

“Excellent plus gorgeous perfume”

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Posted 1 month ago

“Very strong, unnatural aroma which gave us headaches so I have ditched it. Made in China, no connection to the county of Somerset.”

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Posted 1 month ago

Thank you for your feedback — we’re really sorry to hear that your purchase didn’t meet your expectations. We aim to be transparent about where our products are made, and this information is clearly stated on our website. While our team has proudly been based in Somerset since 1999, we manufacture our products in a number of locations — including right here in the UK. We also understand that fragrance is very personal, and while we work hard to create scents our customers will love, we appreciate that they won’t be to everyone’s taste.

Posted 1 month ago

“I've used this for about 3 years now it's gggggggorgeous. Smell is so fresh, clean smelling. I wouldn't use anything else. X”

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Posted 1 month ago

“Gorgeous soap, beautifully fragranced and lathers well leaving skin moisturised. Delivered really quickly. Excellent service, thank you!”

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Posted 1 month ago

The Somerset Toiletry Co is rated 4.8 based on 1,186 reviews